The store delivers with speed and reliability, providing fast, careful delivery and express shipping that keeps customers updated and satisfied. Product quality is repeatedly praised, with many noting excellent value for money, high-quality CBD products, and well-packaged items that meet expectations. Customer service and experience stand out through attentive, responsive support and a consistently smooth ordering process, with several notes of repeat orders and strong recommendations.
A big thank you for your feedback. We are delighted to read that you appreciate the excellent quality/price ratio of our products!
However, we notice your 3-star rating. Guaranteeing you an impeccable experience and exceptional products is the absolute priority of our CBD shop. Please feel free to share your suggestions or contact our customer service to let us know what might have been missing during your online CBD purchase to achieve the maximum rating!
We will continue to give our best every day to surprise you with your next order, and thus become the best CBD site in your eyes.
See you very soon!
The 321CBD team
M
Mário Jacinto C.
Rating: 3 out of 5
following a purchase from 25/07/2026
Very well
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Response from 321cbd
Hello Mário,
A big thank you for your feedback! We are delighted to know that your experience went "very well".
However, we notice your 3-star rating. The total satisfaction of our customers being the absolute priority of our CBD shop, we love to learn and constantly improve. If you have any suggestions or if any detail could have been even better during your online CBD purchase (whether on our flowers, oils, or delivery), please do not hesitate to let us know!
Our customer service is at your complete disposal to discuss with you. We will do our best to turn these 3 stars into a magnificent 5/5 during your next order, and thus always remain the best CBD site in your eyes.
See you very soon!
The 321CBD team
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Jimmy L.
Rating: 3 out of 5
following a purchase from 28/06/2026
the triple has a very strange smell chocolate or caramel .not great
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Response from 321cbd
Hello Jimmy,
Thank you for your feedback and we are pleased to know that you are generally satisfied. We take your comment regarding the smell of the product into account and hope that you will find satisfaction in your future experiences with us.
Best regards,
The 321cbd team
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Vincent D.
Rating: 3 out of 5
following a purchase from 25/06/2026
Good quality of products. Fast delivery. Very satisfied
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Response from 321cbd
Hello Vincent,
A huge thank you for this great overall feedback! We are really delighted to read that you are very satisfied with the quality of our products as well as the speed of our delivery.
Guaranteeing you exceptional items shipped in the blink of an eye is the number one goal of our CBD shop. Knowing that our mission has been accomplished brilliantly during your online CBD purchase is the best reward for the entire team!
We will continue to give our best to offer you an always perfect experience and thus remain the best CBD site in your eyes.
See you very soon to prepare your next order!
The 321CBD team
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Virginie L.
Rating: 3 out of 5
following a purchase from 19/06/2026
Transport time is way too long but the team is responsive when it comes to answering on the ongoing issue
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Response from 321cbd
Hello Virginie,
Thank you for your feedback and we are pleased to know that our team was able to respond quickly to your questions. We take your comments on the transport time into account and will continue to work to improve this experience.
Best regards,
The 321cbd team
L
Laurent C.
Rating: 3 out of 5
following a purchase from 17/06/2026
The quality of the CBD is very nice, the branches less so. Out of the 20 grams received, about 8 grams are branches. That makes the rest expensive. Not sure I would recommend.
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Response from 321cbd
Hello Laurent,
Thank you very much for taking the time to share your opinion. We are delighted that you appreciated the quality of our CBD and we take note of your feedback regarding the branches. We sincerely hope to see you again soon to offer you an even more satisfying experience.
Best regards,
The 321cbd team
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Guillaume B.
Rating: 3 out of 5
following a purchase from 30/01/2026
I was fully satisfied when the delivery was made by post in Colissimo but since it has been delivered by DPD I am much less so.
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Response from 321cbd
Hello Guillaume,
We regret that this change of carrier does not satisfy you. To offer you a better experience, we have just added Chronopost! It’s the ideal option for fast and reliable CBD delivery of your CBD flowers. We hope to regain your full trust during your next visit to 321CBD.
The 321CBD team.
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Alain M.
Rating: 3 out of 5
following a purchase from 19/01/2026
Crumbles really badly
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Florian M.
Rating: 3 out of 5
following a purchase from 24/11/2025
For a herb called power, the experience is disappointing
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Claudine P.
Rating: 3 out of 5
following a purchase from 17/09/2025
package not complete upon delivery, but received a new package quickly
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Response from 321cbd
Hello Claudine,
Thank you for taking the time to share your feedback. We are sorry to hear that your initial package was incomplete, but we are glad to know that you received a new package quickly. Your feedback is valuable and helps us improve our services. Please feel free to contact us again if you have any other questions or suggestions.
Best regards,
The 321cbd team
D
David D.
Rating: 3 out of 5
following a purchase from 07/09/2025
An online store with good products, but the delivery (DPD) was deplorable: I had to call, email, for four days to finally get a trace of the package, which arrived damaged and of course opened.
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Response from 321cbd
Hello David,
Thank you for your feedback and we are sorry to hear that you encountered issues with the delivery of your order. Your feedback is valuable and we will pass this information on to our logistics department to improve our collaboration with DPD and ensure a better delivery experience in the future. Please do not hesitate to contact us directly if you have any other concerns.
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Philippe D.
Rating: 3 out of 5
following a purchase from 04/07/2025
Hello, too often delayed and I find a lot of crumbs. But well, I found my variety and the prices are nice on promotion. Thank you.
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Frederic G.
Rating: 3 out of 5
following a purchase from 05/06/2025
Hello Always so efficient in terms of delivery, the CBD herb is very good, but a bit disappointed this time by the Afghan, which was not at all the same as usual, much less greasy, much less supple Less fragrance, disappointed by the product
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Kaz P.
Rating: 3 out of 5
following a purchase from 04/06/2025
Delivery delay, then one of the items arrived broken and had spilled onto all the other items. The package had been opened!
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Geoffrey G.
Rating: 3 out of 5
following a purchase from 07/05/2025
It's a shame that the package took a week to arrive due to the carrier who does not notify and does not take the necessary steps when we have them on the phone.
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Gildas C.
Rating: 3 out of 5
following a purchase from 06/03/2025
The purchase went very well in itself. However, for a first order (and thus account creation), I receive a promo code of 20% to be used on my first purchase... The day after the order... Naturally a bit disappointed as a result.
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Stéphanie B.
Rating: 3 out of 5
following a purchase from 09/02/2025
One product was missing out of the four ordered.
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Laurent H.
Rating: 3 out of 5
following a purchase from 07/02/2025
Quality compliant
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Gaëtan F.
Rating: 3 out of 5
following a purchase from 06/02/2025
To be the most expensive CBD in your catalog, the quality is really mediocre.
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Frederic C.
Rating: 3 out of 5
following a purchase from 31/01/2025
So an extraordinary sending and receiving of the product, even faster than a big name in e-commerce lolll! However, I took "Full Spectrum CBD E-liquid with mango" and it tears my throat, impossible to keep vaping! But I will still try another purchase once!
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Patrick P.
Rating: 3 out of 5
following a purchase from 23/01/2025
My puff wasn't fully charged after about twenty minutes hs
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Heike H.
Rating: 3 out of 5
following a purchase from 20/01/2025
The delivery reached me within three days. Super! But the flowers were very dry, crumbly and had too many stems. Therefore only three stars!
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Nathan G.
Rating: 3 out of 5
following a purchase from 13/01/2025
Much better than other CBDs, however if you compare the taste to weed, I'm sorry but it's not good. It tastes as if the CBD has been cooked (like all CBD) at low temperatures to ensure its THC content is 0.2%, which makes it dry and not very good...
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Valérie F.
Rating: 3 out of 5
following a purchase from 05/01/2025
Order half received. Several calls and e-mails to obtain a refund. Too bad the purchase I received is still of very good quality and satisfies me.
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Jeannine J.
Rating: 3 out of 5
following a purchase from 28/12/2024
Hello, I prefer to receive this small parcel in my letterbox. Kind regards, J.J.
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Sandra G.
Rating: 3 out of 5
following a purchase from 27/11/2024
Lower quality than other times
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Gaëlle M.
Rating: 3 out of 5
following a purchase from 26/11/2024
Incomplete order
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Eric L.
Rating: 3 out of 5
following a purchase from 03/09/2024
Usually satisfied, this time the cbd is very dry and not very fragrant.... Disappointed.
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Laurent A.
Rating: 3 out of 5
following a purchase from 05/08/2024
the trim has gone down in quality I don't think I'll be ordering again
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Response from 321cbd
Hello and thank you for taking the time to post your review.
The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The 321 CBD team
J
Jimmy H.
Rating: 3 out of 5
following a purchase from 19/04/2024
Delivery within 24 hours is not respected. And twice in a row.
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Response from 321cbd
Your parcel was picked up by our carrier on 22.04.2024.
According to the colissimo tracking system, your package was "delivered" on 24.04.2024.
Please note that our carrier's delivery times apply from the moment your order has the status "dispatched" and not when it is validated (excluding weekends and public holidays).
Orders validated before 2:00 pm will be dispatched the same day.
For orders validated after 2:00 pm, shipment will be made on the next working day.
The 321CBD team
D
Delphine S.
Rating: 3 out of 5
following a purchase from 27/03/2024
Medium
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Response from 321cbd
Hello and thank you for taking the time to post this review!
Your experience is very important to us and allows us to constantly improve. That's why we invite you to contact us by to let us know why you found your experience "Average".
The 321 CBD team
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Yasmina M.
Rating: 3 out of 5
following a purchase from 23/01/2024
Personally, this formula had no effect...
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Response from 321cbd
Hello, thank you for taking the time to post your review and we are sorry that you were not completely satisfied with the products you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.
The 321 CBD team
J
Jessica L.
Rating: 3 out of 5
following a purchase from 11/01/2024
Hello I order regularly on the site 3 de 1 CBD and I was so far satisfied by the good value for money in however very disappointed with my last two orders in which there were enormously enormously branches. 😕
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that your last experience was disappointing, we really appreciate you bringing this issue to our attention.
Please be aware that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this.
In fact, it's perfectly normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) stay whole.
We invite you to send us a photo so that we can pass it on to our quality department, which will deal with your request as quickly as possible.
The 321CBD team
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Emilie P.
Rating: 3 out of 5
following a purchase from 11/01/2024
Unfortunately not very effective for the price. Disappointed.
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Response from 321cbd
Hello, thank you for taking the time to post your review and we're sorry that you weren't entirely satisfied with the products you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.
The 321 CBD team
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Cyril S.
Rating: 3 out of 5
following a purchase from 10/01/2024
Lower quality product with lots of seeds, so not very pleasant, unfortunately.
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention.
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
The 321 CBD team
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Lapuce
Rating: 3 out of 5
following a purchase from 29/11/2023
I tried a batch and the pod didn't work. Customer service sent me one back.
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Response from 321cbd
Hello and thank you for your comment. We apologize for the inconvenience. It is true that a product can have a defect or be faulty. However, we are delighted to hear that our customer service team was able to process your request and return the product. We hope you find it satisfactory. The 321 CBD team
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Michelle P.
Rating: 3 out of 5
following a purchase from 08/11/2023
I'm very disappointed with whitee fire, doesn't make you sleep like a tsunami
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Response from 321cbd
Hello, thank you for taking the time to post your review and we are sorry that the products you received did not give you complete satisfaction. There are several ways to consume CBD (infusion, vaporization, oil, capsules, etc.) Each of these ingestion methods can act differently depending on the person, their sex, weight and metabolism. That's why we often advise our customers to try different products to get a better idea of what works best for them. We've had feedback from customers for whom CBD has been a real relief in managing their various ailments. The 321 CBD team
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Julien M.
Rating: 3 out of 5
following a purchase from 31/10/2023
I've been a customer for a few years now. And I would like to say that I was a little disappointed with the last order. Good quality flowers but lots of big branches.
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Response from 321cbd
Hello, and thank you for your comment. You should know that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this. In fact, it's quite normal for you to find branches in your pouches as it's thanks to the branches that the buds (heads) stay whole. We invite you to send a photo to our customer service department, who will forward your complaint to the quality department, which will deal with your request as quickly as possible. The 321 CBD team
M
Munette
Rating: 3 out of 5
following a purchase from 27/10/2023
No luck on a delivery of Ringo's gift: no taste, no effect on my pain! I've been used to this variety of cbd for several years, but this is the first time it's happened to me ... Is the product (on sale) too old? Too bad, the site reacts well to problems, not here! I don't know where to answer ... I sent the photos on 03/10 at 17h17
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Response from 321cbd
Hello, Thank you for taking the time to post your review. After checking your customer account, our after-sales service contacted you on 03.11.2023 to request a photo of the products you received. In order for our quality department to process your request as effectively as possible, a photo is required by the department. We therefore invite you to send us a photo of any unsuitable products. The 321 CBD team
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Mobidick B.
Rating: 3 out of 5
following a purchase from 19/09/2023
It is noted delivery in 48h but do not signal to us that it is only except promotions last order made I waited more than 8 days I ask for a commercial gesture they proposed to me 10% on my next order bah sorry but for me it is not sufficient, therefore I order on another Site.
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Response from 321cbd
Hello and thank you for taking the time to post your review. We apologize for the inconvenience caused by your last order. It's rare for order preparation and delivery to take so long, but given the volume of orders for our latest offers, it's true that a delay was unfortunately encountered. Our teams do their utmost to ensure that such an inconvenience does not recur. The 321 CBD team
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