The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
Fast shipping but I'm not convinced by the crystals I received nor by their very "artisanal" container (small unsealed jar).
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Response from 321cbd
Thank you for your comment. We are sorry to hear that your experience was disappointing. We apologize for any inconvenience caused. Our products are 100% natural. Our CBD pastilles products come from an artisan in Switzerland, designed from an organic hemp crop. Our CBD lozenges are packaged as shown on our website in a glass jar, closed with a stopper. We invite you to get in touch with our customer service team, who will be happy to be at your disposal to find a variety to suit your criteria, or to work out a suitable solution together. The 321CBD team.
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SALGUES M.
Rating: 3 out of 5
following a purchase from 15/06/2022
Not enough experience to judge the results (I've only been giving my cat CBD for 3 days). On the other hand, no explanatory leaflet, nor indication of dosage. What's more, the address was truncated, and my name was completely missing from the label (thank goodness I'm known??!).
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Response from 321cbd
Thank you for letting us know about this problem. Your feedback helps us to do better. We are investigating this issue and hope to resolve it quickly and correctly. The use of CBD oil for cats is notified directly under the product directly on our online store. To start with, very small doses are sufficient. Between 1 and 5 mg of CBD per day are sufficient for cats weighing up to 5 kg. For cats suffering from cancer or convulsions, you can go up to 6 mg of CBD per day. CBD is fully active 30 to 45 minutes after consumption, and its effects last around 5 hours. These estimates vary according to the breed, activity level and personal chemistry of the cat. To know: Cats are smaller and therefore have fewer cannabinoid receptors in their bodies than dogs. That's why they need more CBD than dogs for it to work effectively. We invite you to contact our customer service team, who will be happy to provide you with any further information you may require. The 321CBD team.
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Laetitia E.
Rating: 3 out of 5
following a purchase from 07/06/2022
Hello I ordered after having a bad impression on a product so I don't stay on a bad impression, so I took back the afghan resin and this one is at the top and the Ringo's gift in 25g,I liked the little gift with it but one problem and not the least IT'S TOO OUT OF STOCK but too much I'm used to being at the cbd farm which are rarely out of stock but nevertheless I can have a delivery the next day there I have to make sure not to be out of stock and that 321 cbd is out of stock often and what's missing you have to wait and I take the cbd that's out of stock. I take the cbd because I'm ill and the afghan resin 40% for my pain is top and I don't need to increase the morphine or even take the rapid morphine so I found a good product for ringo's it surprised me because I didn't really believe in it and given that the rate is high I told myself it was a scam and it's not. So I have 2 choices of online stores except that you're out of stock with far too many out-of-stocks considering the choice you offer and it's a shame frankly. Too long for colissimo and still out of stock and frankly you have to keep customers coming back too!!!! And as for the resin, I'm going to recommend some more, hoping that there won't be too many shortages, and certain varieties of flowers, because at the moment you have a high percentage of cbd and your shortages are very problematic for me as a patient, and it was thanks to high-dose cbd that I stopped taking the drug, so that's why my note: PERMANENT SHORTAGES!!!!! IN THE HOPE THAT MY MESSAGE WILL HELP YOU TO IMPROVE AND THAT YOUR STOCKS WILL BE AVAILABLE. Best regards.
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. As customer satisfaction is our top priority, all complaints are forwarded to the relevant department so that we can always listen to our customers and meet their needs. This enables us to improve and prosper. The entire 321CBD team.
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Emilie M.
Rating: 3 out of 5
following a purchase from 06/06/2022
Hello ?? Good on the herbs, good on the oil but disappointed for the pastilles which have no taste. Delivery was much better with Chronopost. Best regards.
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Response from 321cbd
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Herve L.
Rating: 3 out of 5
following a purchase from 02/06/2022
Good product but a bit expensive
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Response from 321cbd
Thank you for your feedback. Thank you for taking the time to bring this to our attention. We set ourselves high standards. The products offered on our online site are 100% natural and grown without additives. We do our utmost to offer our customers the best value for money. In addition to free delivery, our online store offers a host of promotional offers, a referral program and a loyalty program. The whole 321CBD team.
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renaud C.
Rating: 3 out of 5
following a purchase from 02/06/2022
You say you deliver within 48 hours, but I just received my order today (Monday 13/06/2022) even though I ordered on 5/06/2022! That's all Cordially mr carre
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Response from 321cbd
Thank you for your feedback. For all orders placed before 2pm from Monday to Friday, we ship the same day and deliver within 48 hours (except for postal delays, which are beyond our control). 48H delivery is effective from the moment your order has been shipped. Following bad weather that caused significant material damage to the platform located in Loir et Cher, which led to its closure. The entire colissimo team is doing its utmost to limit the impact. However, deliveries of parcels in transit in this area have experienced a slight delay, we are sorry. We would like to rectify the situation, which is why our customer service will contact you to ensure your complete satisfaction. The 321CBD team.
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Magijuly
Rating: 3 out of 5
following a purchase from 30/05/2022
I'm a regular customer and so far I've never been disappointed. But on my last order I was particularly disappointed. As usual, I order trim, small heads at a low price, and in this case, out of 3 bags of 20g, 2 bags were actually powder/crumbles. As a result, it was consumed much more quickly. I hope I won't have the same problem with my next order.
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321CBD team.
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Catherine P.
Rating: 3 out of 5
following a purchase from 15/05/2022
Maybe I need more days of treatment than 72 hours, but so far I haven't seen any change. 10 drops a day for chronic joint pain following multiple lumbar fractures. On the other hand, I'm sleeping a little better.
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Response from 321cbd
Thank you for your comment. We invite you to get in touch with our customer service team, who will be happy to help you find a suitable solution for the use of our Nerobi oil product. The 321CBD team.
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MARCELLUS R.
Rating: 3 out of 5
following a purchase from 13/05/2022
for the time being, awaiting results, but less restless sleep...
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Response from 321cbd
We're sorry the variety didn't live up to your expectations. The effects of CBD are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and humidity. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Murielle
Rating: 3 out of 5
following a purchase from 13/05/2022
Maybe you didn't choose the right dosage. To be seen
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Response from 321cbd
The effects of CBD are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to work with you to find the right dosage for your needs. The 321CBD team.
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Miltia
Rating: 3 out of 5
following a purchase from 12/05/2022
I don't think I've used this product long enough to feel any benefit yet....
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Response from 321cbd
We are very sorry that you did not enjoy 5% CBD oil. We're sorry the variety didn't live up to your expectations. Effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be at your disposal to find a variety to suit your criteria or possibly find a suitable solution together on the consumption of this product. The 321CBD team.
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Denis J.
Rating: 3 out of 5
following a purchase from 12/05/2022
Not satisfied On two orders the product was different and this is not the first time.
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Response from 321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. Being natural products, each batch differs slightly in appearance and fragrance from the next. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. Please write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321CBD team.
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LANACASTET W.
Rating: 3 out of 5
following a purchase from 04/05/2022
Your herbs are always of high quality, but I'm very disappointed by the resin. very hard, unpleasant smell. really disappointed.
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Response from 321cbd
We apologize for any inconvenience caused. Our products are 100% natural, which means that there may be variations in appearance and aroma. No preservatives are used. We will pass on your report to our customer service department so that we can respond to customer requests and resolve this problem as best we can. We invite you to write to our customer service department if you notice an anomaly on receipt of your parcel, accompanied by a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321CBD team.
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Christiane
Rating: 3 out of 5
following a purchase from 02/05/2022
I have been a marijuana smoker for a long time and I stopped a month ago. I bought 20% oil from you in order to stop my addiction, but I'm having trouble feeling the effects. I'm not questioning your product, which seems to be effective, judging by the comments on your site. Thank you for giving me the floor.
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Response from 321cbd
The entire 321 CBD team would like to thank you for your feedback. We are sorry that the CBD oil did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Sylvie D.
Rating: 3 out of 5
following a purchase from 30/04/2022
I don't have enough experience yet to properly rate the products I've ordered. I'll be more accurate in a month's time, despite the surprise of the mini-crystals I received. Do they perform as well or not?
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Response from 321cbd
Thank you for your comment. CBD lozenges are to be taken in perlingual mode, which means you have to let them melt, either under the palate or under the tongue. The advantage of this method of absorption is that you can feel the effects of CBD very quickly. CBD lozenges are 99.6% CBD, making them a very potent product. The 321CBD team.
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client(e)
Rating: 3 out of 5
following a purchase from 21/04/2022
Hello For the moment after a week that I use Cbd for pain and sleep, I have no obvious results To re-evaluate perhaps later I combine CBD melatonin 2mg prescribed by doctor and I am waiting for the result To be continued
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Response from 321cbd
Thank you for your feedback. The tastes as well as the effects encountered with CBD products are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Amanda-Léa J.
Rating: 3 out of 5
following a purchase from 14/04/2022
Delivery often exceeds 48 hours, even though I pay for this option...
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Response from 321cbd
We are sorry to hear that your experience with us did not live up to your expectations. However, our online store offers free delivery with no minimum purchase. Orders placed before 2pm Monday to Friday are dispatched the same day, and delivery takes 48 hours (except for postal delays beyond our control). 48H delivery is effective as soon as your order has been shipped. Thank you for letting us know about this problem. Your feedback helps us to do better. We are looking into this problem and hope to resolve it quickly and correctly.
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Alighieri V.
Rating: 3 out of 5
following a purchase from 14/04/2022
Fast and discreet shipment, only fault was the quality of the CBD flower, received too dry or even crumbs! Disappointed.
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention.
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CHRISTIAN G.
Rating: 3 out of 5
following a purchase from 12/04/2022
Very moderate effects despite good-quality products, similar to homeopathy and no pain relief at any dosage.
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Response from 321cbd
Thank you for your comment. Tastes as well as effects encountered with CBD products are known to vary from person to person, which is why we offer different types of CBD products in our online store. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or possibly work out a suitable solution together. The 321CBD team.
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STEPHANE U.
Rating: 3 out of 5
following a purchase from 02/04/2022
On trial
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Ben's
Rating: 3 out of 5
following a purchase from 22/03/2022
Cbd very dry on opening
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Response from 321cbd
We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, accompanied by a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter when receiving your order. The 321CBD team.
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420peur
Rating: 3 out of 5
following a purchase from 22/03/2022
As I'm not a big fan of cbd, I took two varieties that seemed to stand up well with fairly high levels of cbd, but I really expected better... I've seen worse and it's far from bad, especially for the price, but I expected more results given the level of cbd advertised. Of course, this is just my personal opinion, and I'm sure there are others among you who are fully satisfied.
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Response from 321cbd
We're sorry the varieties didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
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Masson
Rating: 3 out of 5
following a purchase from 22/03/2022
My cat has cancer of the jaw with CBD I've managed to slow the progression and shrink the tumors it's been 5 months for now it is well hoping it will continue I learned that hemp slows carcinogenic tumors and can even destroy them we'll see
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william R.
Rating: 3 out of 5
following a purchase from 10/03/2022
Quite expensive except when there's a 50% discount on the whole site.
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Benjamin L.
Rating: 3 out of 5
following a purchase from 04/03/2022
I made a complaint following my last order which arrived in crumbs But no answer... I'm not used to this on 321CBD
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Response from 321cbd
Hello Benjamin, We confirm that we received your complaint on 11.03.22. Customer service responded to your complaint on the same day. To date, we have received no response from you. We invite you to check your spam if you have not received our reply in order to settle this dispute as soon as possible, or to contact our customer service department directly at this e-mail address: [email protected] . Sincerely, the 321CBD team. :)
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Vinz
Rating: 3 out of 5
following a purchase from 04/03/2022
Quite satisfied overall, but unfortunately the quality is a little too random from order to order, even for the same variety. Always top delivery!
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Response from 321cbd
Thank you for your feedback. We appreciate you bringing this problem to our attention. All quality complaints are passed on to the quality department so that we can always be attentive to our customers' needs and requests.
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eric M.
Rating: 3 out of 5
following a purchase from 04/03/2022
Some good and some not so good with lots of seeds!
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Response from 321cbd
Hello, Sometimes the flower is pollinated, which explains the presence of seeds. This does not affect the CBD content of the flower. We invite you to write to our customer service department if you notice any anomaly upon receipt of your package, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. Sincerely, the 321CBD team. :)
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cyrille C.
Rating: 3 out of 5
following a purchase from 28/02/2022
Bjr, During the sales the products are not of the same quality... tiny head and too wet. Otherwise in general nothing to say, good product... Cdt,cc
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are forwarded to the quality department so that we can always listen to and respond to our customers' requests. This enables us to improve and prosper. If you encounter a problem when you receive your order, please do not hesitate to contact our customer service department, who will be happy to resolve any dispute.
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Lolo
Rating: 3 out of 5
following a purchase from 22/11/2021
The plus: fast and free delivery The minuses: the price compared to the quality is to review, always and again the same varieties the only two varieties added to your list since I know your site are all the time unavailable, and out of stock recurring on the trim .
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philippe B.
Rating: 3 out of 5
following a purchase from 02/10/2021
A product has been omitted from the order.
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Antarès
Rating: 3 out of 5
following a purchase from 23/11/2020
Hello on November 30 I placed an order that I received on December 3 but it arrived incomplete. First of all on the 10G of orange bud there were only 5.2 g (so I think labelling error) on the 3 crystals CBD there were only 2 and the worst I did not get either the MoonRock 5g for which I ordered from EUX because I am a good customer Famous CBD (on average 200e per month) my sister-in-law advised me 321 CBD and especially had me taste the moonrock two weeks ago and I loved it. Their products have a higher rate than famous cbd that's why I intend to order from them but very disappointed with my first order because even if it was black monday and they were in the rush it does not take anything away the fact of receiving the products ordered and paid on the other hand the TRIM nickel because 20.6 g. . I tried to reach them yesterday but impossible to have them same since this morning it is abnormal that there is no customer service in view of the sums paid by customers. errors happen but every business has to correct them. so thank you for doing what's necessary and sending me the missing products because otherwise I'll stop payment. funny way to build customer loyalty without customer service worthy of the name cordially my order MDKGZUBAE placed on 30/11/2020 14:59:42
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mathilde
Rating: 3 out of 5
following a purchase from 16/11/2020
reliable site, good value for money, correct products, delivery too slow for my taste, can sometimes take 1 week...
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Response from 321cbd
Hello, thank you very much for taking the time to evaluate us. As part of our continuous improvement process, your feedback helps us move forward in the right direction. We are delighted to see your relative satisfaction with our products, our prices and our reliability as a supplier of CBD in France. We know that delivery is an important issue, and we work hard every day to ensure that your products reach their destination as quickly as possible. To our credit, there are sometimes delays due to factors beyond our control. Rest assured that we are constantly looking for the best solutions to deliver to you, and that we evolve with the market. Yours sincerely The 321CBD team
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IDK F.
Rating: 3 out of 5
following a purchase from 28/09/2020
Delivery on time, but poor quality, super dry herb, tiny buds, leafy taste in the mouth ... 5g ringo's gift cbd, rather disappointed! I'd recommend weedy, Uweed, or even, if rather expensive, la ferme du cbd, you won't regret your purchase.
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Response from 321cbd
Hello and thank you for your comment on our site. I'm delighted to see that the delivery went well: that's a positive point! As far as quality is concerned, we regret your disappointment. Every consumer has different sensitivities and criteria. It also happens, in our defense, that rare flowers are dry. But a phone call to our customer service department to point this out, with a photo if possible, and a solution can always be found. Thank you for taking the time to assess us on the positive side of strength. The 321CBD team.
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Didier
Rating: 3 out of 5
following a purchase from 27/09/2020
Hello. I am still waiting for my September 11, 2020 order. After several emails from me, no response from 321 cbd! I asked for a refund but no return from them! I don't recommend this site to anyone and would like to set up a collective against these crooks. What should I do? Thank you for your answers. Sincerely E. D.
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M
Rating: 3 out of 5
following a purchase from 13/07/2020
Positive points: -Order received in 24h in relay point. -Negative points: -I ordered 2 different varieties, no visual or taste difference... -not too much taste
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