Customer reviews of 321cbd

9,1 /10

Based on 4 017 published reviews

5 3 129 78% 4 421 10% 3 155 4% 2 108 3% 1 204 5%

Summary of reviews

The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.

4 star reviews

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Denis J.

Published on 15/03/2022 à 15h12 following a purchase from 04/03/2022

Very good shop, just lacks the renewal of some products

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david

Published on 15/03/2022 à 13h53 following a purchase from 04/03/2022

Fast delivery, compliant products

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Enes B.

Published on 15/03/2022 à 12h19 following a purchase from 04/03/2022

Excellent service but not the cheapest in the region

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Response from 321cbd Published on 17/03/2022

Thank you for your feedback. :) Our online site may not be the cheapest, but we do our utmost to provide you with a low-cost service. That's why we've set up a very attractive loyalty program for regular customers. We also offer free delivery with no minimum purchase, plus promotions throughout the year. You have everything to gain by ordering from 321cbd. :) Best regards, see you soon. The 321CBD team.

Stéphie

Published on 15/03/2022 à 11h57 following a purchase from 04/03/2022

Good products, good value for money.

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Courau

Published on 15/03/2022 à 11h50 following a purchase from 04/03/2022

Fewer flavours than on another site, but unbeatable price and delivery. Thanks also for the interesting promotions.

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Eric

Published on 15/03/2022 à 10h53 following a purchase from 04/03/2022

Nothing to say for the delivery and packaging, but I don't find the hoped-for benefits in cbd-based products....

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Monsieur F.

Published on 10/03/2022 à 21h52 following a purchase from 27/02/2022

Most of the time very good product out of promo during promo often heads full of seeds and not really dry but otherwise fast delivery and very happy anyway.

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Response from 321cbd Published on 17/03/2022

Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements. We really appreciate you bringing this problem to our attention. Sincerely, the 321CBD team.

Published on 10/03/2022 à 19h20 following a purchase from 27/02/2022

No new varieties, always the same varieties - that's why 4?

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Response from 321cbd Published on 17/03/2022

Thank you for your comment. As customer satisfaction is our top priority, all complaints are forwarded to the relevant department so that we can always listen to our customers' needs and requests. This enables us to improve and keep evolving. :) Tastes are known to vary from one person to another, which is why we offer different types of CBD products. We invite you to visit our online store, where we've recently introduced new resin varieties... We've also expanded our range to include products from the Chanvréo brand (several ranges of oils, CBD capsules, etc.).

Stephanie B.

Published on 10/03/2022 à 16h25 following a purchase from 27/02/2022

As ordered

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Elodie

Published on 10/03/2022 à 10h52 following a purchase from 27/02/2022

I've been ordering for several months now and the quality is great, the price is the lowest I've found, delivery is fast and the quality is very good.

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Response from 321cbd Published on 17/03/2022

Hello, We are committed to satisfying you with quality products and we are also committed to ensuring that each order is received as quickly as possible. Thank you for your confidence! It motivates us to improve even more! Sincerely, the 321CBD team.

Sikitay M.

Published on 29/01/2021 à 09h58 following a purchase from 18/01/2021

Completely devil, there is no attention to the customer, my order never arrives, 223 euros in the c*** I want to ask if there is what plataforma of consumer to denuncie this site..good day I want to retract, very late but the two packages have finally arrived, concact impossible for over 15 days, but finally are correct ... Great product, nothing to say...

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Thomas L.

Published on 30/11/2020 à 19h26 following a purchase from 19/11/2020

I was immediately seduced since my first order.

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Sophie

Published on 24/11/2020 à 22h11 following a purchase from 13/11/2020

Delivery is fast most of the time, products are of fairly good quality, but customer service is hard to reach.

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Response from 321cbd Published on 26/11/2020

Hello, and thank you for your positive review of 321CBD. We are delighted to see your positive comment regarding our assortment of CBD products. Our customer service does its utmost to satisfy you. In certain periods, however, an overload of calls can lengthen lead times and make it difficult to reach you. Please be assured that we will do our utmost to improve this situation. Yours sincerely The 321CBD team

JONATHAN O.

Published on 24/11/2020 à 17h23 following a purchase from 13/11/2020

Not counting a few delivery problems, good site, good products.

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Response from 321cbd Published on 26/11/2020

Hello, thank you for your positive comment on our service! Our team does its utmost to ensure on-time deliveries, and there may indeed be occasional anomalies in the shipment of goods, or hazards related to the various delivery services in France. Our team is always on the lookout for the best cbd products to offer you, and looks forward to your satisfaction in this regard! Thank you very much. The 321CBD team

Christophe L.

Published on 09/10/2020 à 13h41 following a purchase from 28/09/2020

Order placed on 17/09/2020. Small delivery problem due to the carrier (La Poste) but rectified fairly quickly following a telephone exchange with customer service. Order received yesterday after returning the order at the beginning of the week. Top product! Thank you for your efficiency.

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Response from 321cbd Published on 26/11/2020

Hello and thank you for your very positive comment.... Our customer service department is delighted that you were able to experience its responsiveness. We're also delighted that you like the products you've chosen! We're always on the lookout for new flavors and sensations for you, and positive feedback motivates us to continue in this direction. Sincerely The 321CBD team

Monnot

Published on 17/09/2020 à 18h14 following a purchase from 06/09/2020

Big problem with shipping due to the post office, but in the end everything was sorted out with a nice gesture from the store. Perfect

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Geoffrey

Published on 11/09/2020 à 21h29 following a purchase from 31/08/2020

Order paid on 31 08 2020 for 25g of one variety. I received 5g of another variety on September 3.???!??!?!?!?? I managed to get a lady on the phone on September 4 who apologized and confirmed that she would send 20g of the original variety the same day. Delivery expected mid-week on 09 09. As of today, 11 09, I still have nothing. I've left several courteous messages via their contact form, with no reply. I've tried to reach them 10 times today by phone and nothing. I'm afraid I've stumbled on a scam or they're close to bankruptcy and are taking a few last orders to bail out. I'm really disappointed. I ordered a year ago and everything went well. I'm not going to give up... to be continued I managed to get in touch with a very nice lady who explained to me that they're in the process of changing shippers and that in the meantime they're going through the post office, which has caused major problems for the last 15 days. Counting on this lady's good faith, I'll wait a little longer before calling her again on Tuesday. I finally received the order by post. I'm upping the ante. Thank you

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Cyril

Published on 18/08/2020 à 16h51 following a purchase from 07/08/2020

So here I am, I've just placed my first order with 321CBD because they offer 20g+5g free and therefore a more interesting price than Famous CBD with whom I also have nothing but good things to say, except that they no longer offer 30% off so I tested 321CBD which saves me 20 euros on 25g. I'm not giving it 5 stars because I had to wait 8 days to receive my order, with customer service that wasn't very helpful. Otherwise, whether in terms of weight or quality, nothing to say, excellent, just like Famous CBD, minus the speed of delivery. Another very interesting point is that each order is rewarded with a discount on the next order, which gave me a discount of 8.87 euros on an order of 93.61 euros, so my next order will surely be with them. In conclusion, you're good to go, just watch out for delivery times, don't be in too much of a hurry.

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Flo

Published on 02/07/2020 à 14h22 following a purchase from 21/06/2020

Good site, more than fair prices, but delivery and quality can sometimes be rather random... Especially delivery to relay points! As for customer service, it can be quite responsive, but you should prefer to communicate via Facebook.

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Kevber

Published on 24/04/2020 à 18h27 following a purchase from 13/04/2020

Super-fast delivery, which is really nice, small downsides on 5g order I find there are really too many branches the weight war ... otherwise remains correct

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skalpa D.

Published on 17/04/2020 à 21h38 following a purchase from 06/04/2020

Responsive, longer delivery times but it's not the site that's unresponsive... reply by e-mail guaranteed ??

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