/10
★★★★★
based on 3738 reviews published
★★★★★
based on 3738 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Nothing to say about ordering and delivery, but the quality is much better on some competing sites.
Etaples D.
purchased on 22/06/2023
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Answer from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
3
/5
★★★☆☆
Good quality in general but lacks a loyalty program with discounts for customers
Yoann L.
purchased on 15/06/2023
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Answer from 321cbd
Hello, Thank you for taking the time to post your review. Our boutique offers a loyalty program, and we invite you to follow this link to find out more: https://www.321cbd.com/fr/content/6-parrainage-et-fidelite You can find your "discounts" in the "my rewards" tab in your customer account. The 321 CBD team
3
/5
★★★☆☆
Satisfactory experience, fast shipping. Ringo gif, amnesia...top-notch. Small disappointment with the mango-kush in terms of aroma...bland, yet so promising on the description!
Tranquillou
purchased on 14/06/2023
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Answer from 321cbd
Hello and thank you for taking the time to post this review. Our flowers have a naturally high CBD content, and we work with our growers to offer you the best flowers on the CBD market, while respecting the legal THC content in the European Union. Your experience is very important to us and enables us to constantly improve. The 321CBD team
3
/5
★★★☆☆
Order received very quickly but not very effective for my sleep problems.
Brigitte F.
purchased on 14/06/2023
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Answer from 321cbd
We thank you for your comment and are sorry to hear that your experience was disappointing. However based on feedback from some of our customers, cbd oil may be suitable for your search. The 321CBD team
3
/5
★★★☆☆
Product conforms to order but delivery not in 48h
Romaric T.
purchased on 30/05/2023
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Answer from 321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321 CBD team
3
/5
★★★☆☆
I don't have enough experience to rate this product yet. It was to energize my sick cat and I've only been able to give it to him twice...with no result...so my opinion is of no interest. On the other hand, the site is responsive and the order arrived quickly.
Maurice E.
purchased on 23/05/2023
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Answer from 321cbd
Hello and thank you for your comment. To begin with, very small doses are sufficient. Between 1 and 5 mg of CBD per day is sufficient for cats weighing up to 5 kg. For cats suffering from cancer or convulsions, you can go up to 6 mg of CBD per day. Customer satisfaction is our top priority, so we're delighted to hear that you're satisfied with our services. The 321CBD team
3
/5
★★★☆☆
Very good cbd flower, particularly appreciated the grand daddy purple but and there is a but because every time I order I receive the package between 10 and 15 days ? and that clearly in 2023 is not acceptable ?
Philippe
purchased on 18/05/2023
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Answer from 321cbd
Thank you very much for your comment. We do our utmost to always offer quality products to our customers and we are delighted to hear that you appreciate this product. Our carrier guarantees 48-hour delivery in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur, for which we apologize. The 321CBD team
3
/5
★★★☆☆
I have no results with my muscular pain (tendonitis).
Joelle
purchased on 23/04/2023
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Answer from 321cbd
Hello and thank you for your comment. We are sorry that our CBD oil did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321 CBD team
3
/5
★★★☆☆
Good product less than 48 days not ready and impossible to put my discounts
Cat G.
purchased on 18/04/2023
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Answer from 321cbd
Hello and thank you for your request. If you have a problem adding your rewards during checkout, please contact our customer service department. They will be able to tell you how to add your rewards. The 321 CBD team
3
/5
★★★☆☆
Fast positive
Mickael D.
purchased on 13/04/2023
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Answer from 321cbd
Hello and thank you for taking the time to post this review! Your experience is very important to us and allows us to constantly improve. The 321 CBD team
3
/5
★★★☆☆
I've just ordered after an interesting promotion, I took lemon and Bubba, so the lemon, very good? But the Bubba, I really feel like I've had the last of the drawers, the trim? So I'm pretty disappointed, because I wanted to treat myself with the Bubba, but I didn't. But for the price, frankly, it's still a good deal.
Baptiste
purchased on 11/04/2023
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Answer from 321cbd
Hello and thank you for your comment. We are sorry to hear that your experience with the Bubba was disappointing, we really appreciate you bringing this to our attention. If you notice a discrepancy upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321 CBD team
3
/5
★★★☆☆
Disappointed by increasingly long 48-hour deliveries.
Denis J.
purchased on 07/04/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 13/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. We hope you have received your order to your satisfaction. The 321 CBD team
3
/5
★★★☆☆
Delivery not within 48 hours
Julien M.
purchased on 07/04/2023
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Answer from 321cbd
Hello and thank you for your comment. As indicated on our website, during promotional periods delays may occur in the preparation and dispatch of parcels due to the influx of orders. We have also observed delays in the delivery of parcels by our carrier, due in particular to the one-day strike on 13/04/2023, for which we are very sorry. The 321 CBD team
3
/5
★★★☆☆
More cava and more deliveries are long deliveries 48h lie cava make 5 days that I ordered and tjr nothing and otherwise the flowers of cbd are well but sometimes a little too much grainy in the flowers.
Priscilla R.
purchased on 04/04/2023
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Answer from 321cbd
Hello and thank you for your request. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. The 321 CBD team
2
/5
★★☆☆☆
One week before shipment
David A.
purchased on 04/04/2023
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Answer from 321cbd
Hello and thank you for your comment. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, for which we are very sorry. We hope you have received your order safely. The 321 CBD team
2
/5
★★☆☆☆
Hello, I placed an order on April 7, 2023, today is Saturday, April 15, 2023, I still have not received my order knowing that the site says that deliveries are made within 24, 48 hours, I am disappointed with the delivery time.
David G.
purchased on 04/04/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 12/04/2023. A delay in the sorting center may have occurred during the delivery of your parcel, this delay is beyond our control, please excuse our carrier. In addition, as indicated on our website, we cannot guarantee delivery within 48 hours during periods of high order volume during promotional offers. The 321 CBD team
2
/5
★★☆☆☆
It's been 1 week since I ordered, still nothing and no response. So I'm going to a more serious and less expensive site.
Cedric
purchased on 04/04/2023
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Answer from 321cbd
Hello and thank you for your comment. In view of the high volume of orders, our customer service department has come to the assistance of the order pickers in order to keep shipping times as short as possible. However, an answer has been provided. Our customer service always does its utmost to respond as quickly as possible to all our customers' requests. We have observed some delays in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, for which we are very sorry. We hope you have received your order safely. The 321 CBD team
2
/5
★★☆☆☆
I order often, but I've been waiting for my order for over a week now.....
Sarah
purchased on 04/04/2023
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Answer from 321cbd
Hello and thank you for posting your review. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. The 321 CBD team
2
/5
★★☆☆☆
Order placed on 08/04/2023 and to date on 14/04/2023 still nothing received although I am a good customer with you so delivery in 48h is a bit misleading.
Ju J.
purchased on 03/04/2023
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Answer from 321cbd
Hello and thank you for your comment. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, for which we are very sorry. Furthermore, as indicated on our website, we cannot guarantee 48-hour delivery during promotional offers. The 321 CBD team
2
/5
★★☆☆☆
Ordered a week ago and still haven't received anything?
Frédéric F.
purchased on 03/04/2023
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Answer from 321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 11/04/2023. We apologize for any delays in delivery due to the national strike. The 321 CBD team
3
/5
★★★☆☆
Slow delivery, correct products
Fred
purchased on 03/04/2023
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Answer from 321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was also a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We apologize for the delay and hope you are satisfied with your order. The 321 CBD team
2
/5
★★☆☆☆
I am used to a quality service from 321cbd. Yesterday I received my parcel and it turned out that there were holes in the packaging where the cbd flowers are. This degraded the quality of the flower.
Marine G.
purchased on 03/04/2023
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Answer from 321cbd
Hello and thank you for your request. We are sorry to hear that the package of your flowers has been opened. It is possible that this happened during the delivery of your parcel. Our team always does its utmost to offer you exceptional flower quality and impeccable service. Our customer service has processed your request and we hope you are satisfied with the return. The 321 CBD team
2
/5
★★☆☆☆
Still waiting for my parcel after more than 10 days. Where are we !!!!
Christophe D.
purchased on 02/04/2023
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Answer from 321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 11/04/2023. We invite you to contact our customer service department so that they can open an inquiry with our carrier and proceed with the return of your order. The 321 CBD team
2
/5
★★☆☆☆
Do not respect the deadline of 24 to 48 h I arrived at 4 days of waiting and still nothing .and do not respond to the message. This is my last order
Cedric
purchased on 02/04/2023
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Answer from 321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was also a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We apologize for the delay in the delivery of your order and hope that you have received it safely. The 321 CBD team
2
/5
★★☆☆☆
Good product but delivery in less than 48 hours is not respected at all. Too bad
José P.
purchased on 01/04/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 12/04/2023. Your order will only be dispatched once it has the status "dispatched". The 321 CBD team
3
/5
★★★☆☆
La trim a fuir que des branches et des feuilles vraiement déçu comparer à la trim de certain conçurent celle ci est à fuir ya un minimum de respect quand meme comme vous dite ces vraiement les résidus de coupe donc toute les feuille est branche tout ce qui ne se fume pas à l'origine donc de la mer.. en faite alors que vos fleur son d'excellente qualité je regrette ma commande honnêtement j'aimerai un geste commercial
Ted
purchased on 24/03/2023
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Answer from 321cbd
Hello and thank you for your comment. Trim comes from all the residue left after cutting CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. If you notice any anomaly on receipt of your package, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The Famous CBD team
2
/5
★★☆☆☆
Received in small glass jars (broken on receipt) Product hard as a rock.
Frederic B.
purchased on 18/03/2023
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Answer from 321cbd
Hello and thank you for your comment. We're sorry to hear that your experience was disappointing, and we really appreciate you bringing this problem to our attention. If you notice an anomaly upon receipt of your package, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321 CBD team
2
/5
★★☆☆☆
Quality not top top it seems that the oil is not pure. I bought one in a store, which was much more expensive but of incomparable quality. Price is good, quality is better.
Pigeonn'23455
purchased on 04/03/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. Our departments are constantly working to offer you quality products and we are sorry to hear that our oil did not meet with your satisfaction. All complaints will be forwarded to the appropriate department. The 321 CBD team
3
/5
★★★☆☆
My previous order for the same quality as today (First Price) didn't look at all the same. I had whole head cuttings with sometimes a lot of stems or seeds, but that was fine with me, whereas today I only received chopped cuttings, which doesn't suit me too well.
Marianne S.
purchased on 04/03/2023
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Answer from 321cbd
Hello and thank you for your comment. Flower Trim comes from the residue of cutting CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils, and may contain small buds concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. If you notice any anomaly on receipt of your package, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321 CBD team
3
/5
★★★☆☆
The site is very serious, I order regularly but I remain skeptical about the benefits of CBD oil where I do not take enough but I do not want to overload the liver, in any case with 6 drops at 20% in the evening I can do a sleepless night and feel chronic pain so I remain doubtful.
Marie H.
purchased on 04/03/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. CBD oil can take up to 3 weeks before the full benefits are felt. If you wish, we invite you to contact our customer service department, who will be able to tell you the recommended dosage in relation to your needs and weight. This way, you can check with them whether the dosage you're currently taking is sufficient or not. The 321 CBD team