/10
★★★★★
based on 3838 reviews published
★★★★★
based on 3838 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
Order placed on 10/04, promise of delivery in 48h, here we are on 18/04 and still no parcel received. As is often the case, delivery times are not respected and customer service offers no compensation...
Kristof T.
purchased on 07/04/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) delivery may be delayed, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. In addition, you wished to have your order refunded. However, as indicated by our customer service department, we cannot refund an order that has been dispatched and is in the process of being delivered. Our customer service will contact you in order to respond to your request for compensation. The 321 CBD Team The Team ?
3
/5
★★★☆☆
Disappointed by increasingly long 48-hour deliveries.
Denis J.
purchased on 07/04/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 13/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. We hope you have received your order to your satisfaction. The 321 CBD team
5
/5
★★★★★
Good quality, regular promotions and fast delivery to the letterbox?
Laetitia R.
purchased on 07/04/2023
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Answer from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321 CBD team
5
/5
★★★★★
Cool super!!!
Michelle P.
purchased on 07/04/2023
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Answer from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction. The 321 CBD team
3
/5
★★★☆☆
Delivery not within 48 hours
Julien M.
purchased on 07/04/2023
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Answer from 321cbd
Hello and thank you for your comment. As indicated on our website, during promotional periods delays may occur in the preparation and dispatch of parcels due to the influx of orders. We have also observed delays in the delivery of parcels by our carrier, due in particular to the one-day strike on 13/04/2023, for which we are very sorry. The 321 CBD team
1
/5
★☆☆☆☆
To date, the order placed 10 days ago has not been delivered.
Veronique B.
purchased on 06/04/2023
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Answer from 321cbd
Hello and thank you for your comment. We are very sorry to hear of your dissatisfaction with the delivery of your parcel. Indeed, delays were observed in the delivery of packages following the holiday and the national strike day and we are sorry. The delivery of your parcel begins when your order has the status "dispatched", which is when our carrier takes charge of your order. The 321 CBD team
1
/5
★☆☆☆☆
1 week since I ordered, still not received
Stephane
purchased on 06/04/2023
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Answer from 321cbd
Hello and thank you for your comment. We apologize for the delays. In fact, Monday 10/04/2023 was a public holiday, so order preparation began on 11/04/2023, and given the high volume of orders, delays may have been observed in order preparation and delivery to our carrier. The delay is due in particular to the national strike on 13/04/2023. However, as indicated on our website, 48-hour delivery is not guaranteed when we offer products on our online store, and delays may occur. Please also note that delivery of your order begins as soon as it has been dispatched. The 321 CBD team
1
/5
★☆☆☆☆
10 days after ordering and still no delivery
David B.
purchased on 06/04/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. We are very sorry for the delay in the delivery of your order. Your parcel was handed over to our carrier on the day it was dispatched, as stipulated in your order history. However, delays beyond our control have indeed been noticed at our carrier due to the national strike day of 04/13/2023. The 321 CBD team
4
/5
★★★★☆
I put 4 stars because it was always very serious but this time I have to put stars when (for the first time) I have no news of my order made 9 days ago, neither if it is sent, nor if I will receive it. Dubious this time... but I'm confident, still. Y.&M (youri and hélène).
Jorgen B.
purchased on 06/04/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) delivery may be delayed, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. We hope you have enjoyed your order and thank you for your positive feedback. The 321 CBD team
1
/5
★☆☆☆☆
I still haven't received my order since April 9th.
Fabrice M.
purchased on 05/04/2023
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Answer from 321cbd
Hello and thank you for your comment. We are sorry to hear about your dissatisfaction. There have been delays in the preparation and dispatch of orders. You have contacted our customer service department, which has provided you with an answer regarding the delivery of your parcel. We hope you will be satisfied with your order. The 321 CBD team
5
/5
★★★★★
Very good but only advantageous with -50% specials
Auriane B.
purchased on 05/04/2023
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Answer from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction. The 321 CBD team
5
/5
★★★★★
Super cool!!!!!
Michelle P.
purchased on 05/04/2023
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Answer from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction. The 321 CBD team
5
/5
★★★★★
It's perfect
Alaa E.
purchased on 04/04/2023
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Answer from 321cbd
Hello, Thank you for sharing your positive experience with us and we are delighted to hear of your satisfaction. The 321 CBD team
1
/5
★☆☆☆☆
Delivery times are really too long you say /48 h must count a week is abused
Marie D.
purchased on 04/04/2023
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Answer from 321cbd
Hello and thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) delivery may be delayed, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The321 CBD team
5
/5
★★★★★
Very good herbs?
Nicolas R.
purchased on 04/04/2023
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Answer from 321cbd
Hello and thank you for your comment. We do our utmost to always offer quality products to our customers and we are delighted to hear that you appreciate our products. The 321 CBD team
5
/5
★★★★★
Clear, well-documented site. Fast delivery and obviously compliant.
Jfr
purchased on 04/04/2023
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Answer from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services. The 321 CBD team
1
/5
★☆☆☆☆
I still haven't received anything!!!
Jean-manuel O.
purchased on 04/04/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. As indicated on our website, during busy periods (sales, holidays, promotional periods, etc...) there can be delays in the preparation and dispatch of orders, for which we are very sorry. Due to the large number of orders to be processed, delivery delays have also been observed. The 321 CBD team
3
/5
★★★☆☆
More cava and more deliveries are long deliveries 48h lie cava make 5 days that I ordered and tjr nothing and otherwise the flowers of cbd are well but sometimes a little too much grainy in the flowers.
Priscilla R.
purchased on 04/04/2023
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Answer from 321cbd
Hello and thank you for your request. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. The 321 CBD team
5
/5
★★★★★
Top as always!
Rod
purchased on 04/04/2023
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Answer from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services. The 321 CBD team
2
/5
★★☆☆☆
One week before shipment
David A.
purchased on 04/04/2023
Translated review
Answer from 321cbd
Hello and thank you for your comment. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, for which we are very sorry. We hope you have received your order safely. The 321 CBD team
2
/5
★★☆☆☆
Hello, I placed an order on April 7, 2023, today is Saturday, April 15, 2023, I still have not received my order knowing that the site says that deliveries are made within 24, 48 hours, I am disappointed with the delivery time.
David G.
purchased on 04/04/2023
Translated review
Answer from 321cbd
Hello and thank you for taking the time to post your review. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 12/04/2023. A delay in the sorting center may have occurred during the delivery of your parcel, this delay is beyond our control, please excuse our carrier. In addition, as indicated on our website, we cannot guarantee delivery within 48 hours during periods of high order volume during promotional offers. The 321 CBD team
2
/5
★★☆☆☆
It's been 1 week since I ordered, still nothing and no response. So I'm going to a more serious and less expensive site.
Cedric
purchased on 04/04/2023
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Answer from 321cbd
Hello and thank you for your comment. In view of the high volume of orders, our customer service department has come to the assistance of the order pickers in order to keep shipping times as short as possible. However, an answer has been provided. Our customer service always does its utmost to respond as quickly as possible to all our customers' requests. We have observed some delays in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, for which we are very sorry. We hope you have received your order safely. The 321 CBD team
4
/5
★★★★☆
Good value for money. Fast delivery.
Fabrice U.
purchased on 04/04/2023
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Answer from 321cbd
Hello and thank you for your positive comment. We are constantly working to offer you exceptional product quality at an attractive price. The 321 CBD team
4
/5
★★★★☆
Always a quality product, good density, order took longer to arrive than expected,
Marie B.
purchased on 04/04/2023
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Answer from 321cbd
Hello and thank you for your comment. We do our best to always offer quality products to our customers and we are delighted to hear that you appreciate our products. We would like to apologize for the delay in delivery of your order, as there were some delays due to the large number of orders received as a result of our previous offers. The 321 CBD team
5
/5
★★★★★
Product conforms to the description, neat packaging and fast shipping.
Florian P.
purchased on 04/04/2023
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Answer from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services. The 321 CBD team
2
/5
★★☆☆☆
I order often, but I've been waiting for my order for over a week now.....
Sarah
purchased on 04/04/2023
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Answer from 321cbd
Hello and thank you for posting your review. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. The 321 CBD team
4
/5
★★★★☆
4 stars because delivery is announced within 24-48h, personally I received the package after a week.
Charles B.
purchased on 04/04/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) delivery may be delayed, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321 CBD team
5
/5
★★★★★
Top 321 CBD, make even more promos, I'm interested, as are all your customers.
Stéphane A.
purchased on 04/04/2023
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Answer from 321cbd
Hello, Thank you for sharing your positive experience with us and we are delighted to hear of your satisfaction. The 321 CBD team
2
/5
★★☆☆☆
Order placed on 08/04/2023 and to date on 14/04/2023 still nothing received although I am a good customer with you so delivery in 48h is a bit misleading.
Ju J.
purchased on 03/04/2023
Translated review
Answer from 321cbd
Hello and thank you for your comment. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, for which we are very sorry. Furthermore, as indicated on our website, we cannot guarantee 48-hour delivery during promotional offers. The 321 CBD team
1
/5
★☆☆☆☆
1 week passed and still nothing received, no order, no apology, nothing...
Gp
purchased on 03/04/2023
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Answer from 321cbd
Hello and thank you for your comment. During busy periods (sales, promotional periods, etc...) there can be delays in the delivery of parcels, for which we are very sorry. Your order was handed over to our carrier on the day it was dispatched, however a delay in delivery may have occurred, beyond our control, due to the national strike on 13/04/2023. The321 CBD team
5
/5
★★★★★
Very good as usual.
Isabelle
purchased on 03/04/2023
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Answer from 321cbd
Hello, Thank you for sharing your positive experience with us and we are delighted to hear of your satisfaction. The 321 CBD team
5
/5
★★★★★
Perfect??
K.c
purchased on 03/04/2023
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Answer from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction. The 321 CBD team
5
/5
★★★★★
Easy ordering on the website and fast delivery
Coquemont
purchased on 03/04/2023
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Answer from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction. The 321 CBD team
2
/5
★★☆☆☆
Ordered a week ago and still haven't received anything?
Frédéric F.
purchased on 03/04/2023
Translated review
Answer from 321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 11/04/2023. We apologize for any delays in delivery due to the national strike. The 321 CBD team
5
/5
★★★★★
Never disappointed with the quality of the products and especially the delivery. You're at the top of your game.
Ludozz
purchased on 03/04/2023
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Answer from 321cbd
Hello and thank you for your comment. We do our best to always offer quality products to our customers and we are delighted to hear that you appreciate our services. The 321 CBD team
3
/5
★★★☆☆
Slow delivery, correct products
Fred
purchased on 03/04/2023
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Answer from 321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was also a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We apologize for the delay and hope you are satisfied with your order. The 321 CBD team
4
/5
★★★★☆
It really is the best cbd herb I've ever smoked.
Gaetan P.
purchased on 03/04/2023
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Answer from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction. The 321 CBD team
5
/5
★★★★★
Lots of different products on offer and often at 50% offthanks to this I can place orders every monththanks to you and I hope you will continue to do so.
Fernando R.
purchased on 03/04/2023
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Answer from 321cbd
Hello, Thank you for sharing your positive experience with us and we are delighted to hear of your satisfaction. The 321 CBD team
5
/5
★★★★★
Fast delivery and perfect value for money
Moi
purchased on 03/04/2023
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Answer from 321cbd
Hello and thank you for your positive comment. We are constantly working to offer you exceptional product quality at an attractive price. The 321 CBD team
5
/5
★★★★★
I've ordered several times now and delivery is always fast and discreet. And the products suit me perfectly.
Marie-odile
purchased on 03/04/2023
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Answer from 321cbd
Hello and thank you for taking the time to post your review. We are delighted to hear that you are satisfied with our products and that they meet your expectations. The 321 CBD team