/10
★★★★★
based on 3678 reviews published
★★★★★
based on 3678 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Recently there have been delivery problems. I had to send a message on the site to ask when my order of 3 11 2022 would be delivered because on 7 11 2022 still nothing. As if by chance, following my message, the order was delivered 48 hours later. This is not the first time whereas before (I've been ordering for 2 years) there was no problem. The quality has also become variable. Before, there were always beautiful flower heads, but now there are far fewer. The heads are often small. Apart from that, it's still the cheapest I-commerce site on the market.
Fabrice U.
purchased on 01/11/2022
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Answer from 321cbd
Hello and thank you for your comment. We always strive to provide an exceptional experience, and we are deeply sorry when we do not meet our guests' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. The 321CBD team
3
/5
★★★☆☆
A slightly long delay, I find a strange smell in the black afghan, I'm on it.
Rodolph
purchased on 01/11/2022
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Answer from 321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. We have recently changed our supplier, in order to offer you a better quality resin, which is why this one looks different from the previous one. Don't worry, it's Super Afghan resin you've received. However, if you find that it's not drying properly, you can leave it in the open air for a few days. The photo on our website is currently being updated and will be modified in the next few days. The 321CBD team
3
/5
★★★☆☆
Bonsoir c'est très bien arriver j'aime bien son goût mais manque de promo vue que ces bientôt Noël merci pour la prochaine de faire des cadeaux bonne continuation
Santeramo D.
purchased on 01/11/2022
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Answer from 321cbd
Hello and thank you for your comment. We're delighted to hear about your satisfaction and that you benefited from our welcome offer of 10% off your first order. We regularly propose offers on our website and you will be informed by email or SMS. See you soon on 321 CBD 🙂
2
/5
★★☆☆☆
10 days delivery time
Sabrina A.
purchased on 31/10/2022
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Answer from 321cbd
Hello and thank you for your comment. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
3
/5
★★★☆☆
Hello The package was damaged and the waterproof bag with the herb had a hole in it and it smelled strong. The CBD liquid box was also damaged but not the bottle. Bad delivery man.
Client
purchased on 30/10/2022
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Answer from 321cbd
Hello and thank you for your comment. We're sorry to hear that your experience was disappointing, and we really appreciate you bringing this problem to our attention. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
3
/5
★★★☆☆
Package took more than 48 hours to arrive
Nathalie C.
purchased on 29/10/2022
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Answer from 321cbd
Hello and thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
3
/5
★★★☆☆
Not a bad product even if it's not at the same level as French Natura. On the other hand, it's still expensive for the net. I ordered because it was 50% off, otherwise I wouldn't have ordered. It's cheaper in the store in my town because I get 10% on every order and every time I buy 15g they give me 5g. So I always get 20gr for 54? (60? minus 10%).
Jeremy
purchased on 29/10/2022
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Answer from 321cbd
Hello and thank you for your comment. We offer a loyalty program on our website in which for every validated order (excluding promotional offers), you receive 1? in rewards for every 10? purchased. These rewards can then be deducted from your next order. What's more, we're also offering 5g free on our 20g packs. So when you buy a 20g flower, you get 5g free. The 321CBD team
2
/5
★★☆☆☆
Average flower quality, almost non-existent taste, and too powerful.
Ganeul
purchased on 28/10/2022
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Answer from 321cbd
Hello and thank you for your comment. We invite you to write to our customer service, if you notice any anomaly upon receipt of your package, accompanied by a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter when receiving your order. The 321CBD team
3
/5
★★★☆☆
Disappointed by the delivery with 1 holiday that took 7 days to arrive
David F.
purchased on 27/10/2022
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Answer from 321cbd
Hello and thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
2
/5
★★☆☆☆
Unfortunately this bad note is not really for 321CBD, but for the carrier (GLS). I'm having my order delivered in Germany and the delivery, initially scheduled for Friday 04, is postponed every day for the following day. Let's see if it arrives tomorrow, or if there will be a fourth postponement... !
Raph
purchased on 27/10/2022
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Answer from 321cbd
Hello and thank you for your comment. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. The 321CBD team
3
/5
★★★☆☆
Fast delivery,discreet,but disappointed with the quality of the flowers,small heads and very dry,almost crumbs.second time this has happened to me!!!!
Alighieri V.
purchased on 20/10/2022
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Answer from 321cbd
Hello and thank you for your comment. We invite you to write to our customer service, if you notice any anomaly upon receipt of your package, accompanied by a photo of the product received. Our customer service is always available for any anomalies encountered upon receipt of your order. The 321 CBD team
3
/5
★★★☆☆
I find the quantities smaller and smaller, even though I always take the same grammage.
Armony V.
purchased on 15/10/2022
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Answer from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention.
3
/5
★★★☆☆
Delivery a bit long! Information on product consumption and quantity very hard to find. In short, it's empiricism that counts! Otherwise a quality and effective product!
Franville J.
purchased on 15/10/2022
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Answer from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all complaints are forwarded to the relevant department so that we can always listen to our customers' needs and requests.
2
/5
★★☆☆☆
I ordered oil for my aches and pains and for my sleep. One of 5% zero effect, another of 15% slightly better for aches and pains with 30 drops in one dose. Expensive for not much
Joel R.
purchased on 06/10/2022
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Answer from 321cbd
Thank you for your comment and we are sorry to hear that our products are not suitable for you. However, we would like to inform you that the effects of CBD oil are felt from 20-40mg per day (for a daily intake). These dosages may vary from one person to another, depending on their weight, their body and their needs. There's no such thing as a perfect dose, as each person reacts differently to CBD.
2
/5
★★☆☆☆
CBD flowers delivered far too dry, very weak taste (perhaps this explains why). Disappointing.
Alex
purchased on 06/10/2022
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Answer from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, and we really appreciate you bringing this to our attention. We invite you to write to our customer service department if you notice any anomaly upon receipt of your package, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321CBD team
3
/5
★★★☆☆
Disappointed by the taste
Stephen B.
purchased on 05/10/2022
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Answer from 321cbd
Thank you for your comment. We are sorry that your first order on our website did not convince you. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team
3
/5
★★★☆☆
I came across a relatively dry product
Sebastien H.
purchased on 30/09/2022
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Answer from 321cbd
We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, accompanied by a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order.
3
/5
★★★☆☆
I used to get 50% off quite regularly. That's why I used to order from 321cbd. This is no longer the case, so I'm thinking of going to another retailer.
Stephanie B.
purchased on 26/09/2022
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Answer from 321cbd
Thank you for your comment. When there are offers on our website, you will be informed by e-mail or SMS. The next offers should arrive soon 🙂
2
/5
★★☆☆☆
Disappointed with this order! I order often because I love your products but this is the 2nd order I've had a problem with. My first problem was solved magnificently with a free 25g bag of ringo's gift. There are a LOT of branches on this order... On previous orders, what I liked was that the sorting and pruning were perfect! It's a shame
Lara G.
purchased on 17/09/2022
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Answer from 321cbd
Hello, please write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service department is always available to help you with any anomalies you may encounter when receiving your order.
3
/5
★★★☆☆
The parcel arrived with a 2 week transport delay and the seedlings were in a sorry state. The seller is not to blame, but the carrier is.
Client
purchased on 17/09/2022
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Answer from 321cbd
Hello
3
/5
★★★☆☆
Shipment took too long. Ordered on 05/09/22. No delivery on 27/09/22
David H.
purchased on 16/09/2022
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Answer from 321cbd
We are sorry to hear that your experience with us did not meet your expectations. We would like to rectify the situation and will be contacting you to resolve the issue.
2
/5
★★☆☆☆
Decu no contact
Aucun N.
purchased on 14/09/2022
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Answer from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention.
3
/5
★★★☆☆
The time on the website is 24 to 48 hours, but I had to wait 4 days. Double the advertised time?
Dyru
purchased on 01/09/2022
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Answer from 321cbd
Thank you for your comment. In view of the high volume of orders due to previous offers and as indicated on our website, delays may have occurred in the processing and dispatch of orders and we apologize for this. According to the colissimo tracking system, your order has been delivered today and we hope you have received it safely. The 321CBD team.
3
/5
★★★☆☆
Quality product all right but delivery much too late, 6 days ??
Jean-françois G.
purchased on 01/09/2022
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Answer from 321cbd
Thank you for your return. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. Your parcel was picked up by our carrier on September 08, 2022. According to the colissimo tracking system, your package was delivered on Saturday, September 10. The 48H delivery is effective from the moment your order has the shipped status. The 321CBD team.
3
/5
★★★☆☆
Hello bcp too many branches in flowers Ringo s gilf too bad and I did not receive the grinder offered for any order placed before 11/9 but overall pretty good to see for a possible other order
Puech C.
purchased on 01/09/2022
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Answer from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are forwarded to the quality department so that we can always listen to and respond to our customers' requests. This enables us to improve and prosper. We invite you to attach a photo of the variety you have received. Once this has been done, we will forward your complaint to the quality department so that we can resolve your dispute as quickly as possible. The grinder offer was for a limited time during the week of August 15 to 21, and was also a limited offer depending on stock. The 321CBD team.
2
/5
★★☆☆☆
The site is well designed and the prices are affordable, which is a big plus point! This site was recommended to me by a friend, who is very satisfied. However, not having received my order despite the fact that it says "delivered to my mailbox" on September 5th, I took the liberty of writing them two emails to which I still haven't had an answer. I've had to pay for more than 100? I would have liked to have been able to give you my opinion on the different varieties I had ordered...but for the moment, it's going to be complicated...?
Chica L.
purchased on 29/08/2022
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Answer from 321cbd
Thank you for your feedback. In view of the large number of customers during our previous promotional offer. Customer Service does its utmost to respond to every request. 321CBD is committed to ensuring that every order placed on our online store reaches its destination safely. Unfortunately, we were unable to locate your request with our customer service department. If the dispute has not yet been resolved, we invite you to go to your post office (this can be done by telephone or via the post office website) and give them your tracking number to dispute the delivery of your parcel. This is important to avoid this kind of incident happening again in the future. Once this has been done, the Post Office will indicate it on your tracking number, which will enable us to resend your parcel. You can then contact our customer service department by telephone or via the contact form, and we will send you a new parcel at our expense. The 321CBD team.
3
/5
★★★☆☆
Difficult to dose Always difficult to put to sleep
Nicole R.
purchased on 27/08/2022
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Answer from 321cbd
Thank you for your feedback. A 10 ml bottle of Full Spectrum Nerobi 10% CBD oil contains approximately 200 drops of 5 mg CBD each. In general, consumers take between 50 mg and 250 mg of CBD per day, or 10 to 50 drops per day. Of course, this dosage varies from person to person, depending on their needs, pain, feelings and experience with CBD. Although there's no risk of overdosing or side effects with this natural product, it's best to start with a low dose and gradually increase to maximize the benefits of CBD. If after a few weeks the desired effects are still not present, we invite you to switch to an oil with a higher CBD content. The 321CBD team.
3
/5
★★★☆☆
Moon rock was drying up, when it usually doesn't.
Cynthia H.
purchased on 20/08/2022
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Answer from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. The 321CBD team
3
/5
★★★☆☆
Good value for money
Francois
purchased on 16/08/2022
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Answer from 321cbd
Thank you for your feedback. ?? The 321CBD team
3
/5
★★★☆☆
2nd order on this site and delivery on time (about 4 working days). Concerning this 2nd order, I was supposed to receive a grinder as a gift but it was not in the package I received. Too bad... What's more, regarding the 20 + 5g grass I ordered, some very nice buds (12.4g/25g) hid the misery that was underneath (12.6g all the same!)... i.e. pseudo mulched buds, i.e. all flat, not very fleshy and not trimmed at all. Disgraceful... Finally, are the CBD levels mentioned real (e.g.: 24.7% for the herb ordered) in view of the scientific evidence which explains that flowers have an average CBD/THC ratio of 20/1, i.e. a CBD level of 6% for 0.3% THC?
Jojo
purchased on 15/08/2022
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