Customer reviews of 3D Minis Factory

9,7 /10

Based on 552 published reviews

Summary of reviews

The store consistently delivers reliable, fast service with quick shipping and on-time deliveries, ensuring customers receive their figurines promptly and in good condition. The product quality is repeatedly highlighted through detailed, well-crafted prints, with many notes about accurate rendering, faithful scale, and careful packaging that protects items during transit. Customer service stands out for responsiveness, helpful guidance on custom printing, and efficient issue resolution, including replacements and easy adds to orders. Overall, buyers praise the value, consistency, and helpful, attentive team behind the production and fulfillment.

1 star review

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Igor P.

Published on 31/08/2024 à 17h23 following a purchase from 07/08/2024

On the site it said: "delivered within 10 days"; I received the coli 3 weeks after my order.

Translated reviews

Response from 3D Minis Factory Published on 01/09/2024

Hello Igor,
Our apologies, the month of August with the family vacations and the added printing worries have slowed down our usual production time considerably.
I'm sending you a little gift for the wait. :)
Yours sincerely,
Gaspard

Olivier L.

Published on 03/11/2023 à 16h54 following a purchase from 17/10/2023

zero print quality, no details on the figurine, printing anomalies. This isn't the first time I've had this problem, but it's definitely the last: I won't be ordering again.

Translated reviews

Response from 3D Minis Factory Published on 23/12/2023

Hello Olivier, indeed, this figurine was very complex to print (one of the first Ghamak figurines), and the final result was not worth the image proposed by the creator.
After reimbursing you and sending back another printing attempt, I think the problem has been solved, but we've decided to deactivate this figurine to avoid this kind of setback. Unfortunately, this is one of the hazards of 3D printing...
Thanks again for your feedback!
All the best,
Gaspard

Silvère D.

Published on 07/04/2023 à 06h47 following a purchase from 01/03/2023

3 broken figurines, and customs fees that I had not foreseen... so in the end much, much too expensive!!!

Translated reviews

Response from 3D Minis Factory Published on 07/04/2023

Hello Silvère and thank you for your feedback. Yes, the Swiss Customs regularly ask for additional customs fees... In a rather random way, it's quite annoying we agree!
On the other hand, for the 3 broken figurines, it should never have been the case, apart from an unscrupulous customs officer, our figurines are supposed to arrive whole and in good condition.
Can you please contact us at "[email protected]", so that we can at least send you back the broken figurines or at least refund them?
Again, we apologize for this bad experience which unfortunately seems to be partly due to Customs...
Enjoyably,
Gaspard