Customer reviews of 3D Minis Factory

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 552 published reviews
5 494 89% 4 34 6% 3 16 3% 2 5 1% 1 3 1%

Summary of reviews

The store consistently delivers reliable, fast service with quick shipping and on-time deliveries, ensuring customers receive their figurines promptly and in good condition. The product quality is repeatedly highlighted through detailed, well-crafted prints, with many notes about accurate rendering, faithful scale, and careful packaging that protects items during transit. Customer service stands out for responsiveness, helpful guidance on custom printing, and efficient issue resolution, including replacements and easy adds to orders. Overall, buyers praise the value, consistency, and helpful, attentive team behind the production and fulfillment.

Reviews 1, 3, 4 and 5 stars

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Nathan B.
Rating: 5 out of 5
following a purchase from 10/12/2023
Speed, efficiency, professionalism and a touch of craftsmanship: everything you could hope for in a boutique. Thank you for your business!
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Dominique L.
Rating: 5 out of 5
following a purchase from 01/12/2023
Fast delivery and excellent communication.
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Jonathan R.
Rating: 4 out of 5
following a purchase from 16/11/2023
- beautiful poses of the figures, very dynamic and varied. However, the details don't seem very well defined and I'm a bit worried about the result when painting... (which I haven't started^^) - a lot of trimming work - not always easy depending on the postures - and straightening the cavalry lances and other elements.
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Response from 3D Minis Factory
Thanks for your feedback Jonathan, and don't hesitate to write to us directly at [email protected] if you're worried about any details, we'll look into it together and reprint the offending figurines if we can make things better! :)
All the best,
Gaspard
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Alain P.
Rating: 5 out of 5
following a purchase from 29/11/2023
Good communication. The figurines are the right size. The resin gives complete satisfaction. Careful delivery.
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Response from 3D Minis Factory
Thank you Alain for the 5 stars and for your comment :)
Ludiquement,
Gaspard
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Dominique C.
Rating: 5 out of 5
following a purchase from 27/11/2023
Excellent contact. Excellent responsiveness, beautiful products
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Response from 3D Minis Factory
Thank you very much for your opinion, we'll keep doing our best! :)
Ludiquement,
Gaspard
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Joan T.
Rating: 4 out of 5
following a purchase from 16/11/2023
fast delivery, only defect a small printer smudge, I enjoyed the sweets, thank you
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Response from 3D Minis Factory
Thanks for your feedback, and don't hesitate to come back to us if the burr impacts the figurine, we'll exchange it for you without any hassle!
All the best,
Gaspard
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Pauline D.
Rating: 5 out of 5
following a purchase from 20/11/2023
Arrived super fast, perfect packaging and optimal results! Thank you so much!
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Response from 3D Minis Factory
Thank you Pauline for taking the time to leave us your review and for enjoying your experience at 3D Minis Factory. :)
Sincerely,
Gaspard
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François D.
Rating: 5 out of 5
following a purchase from 24/11/2023
Very good service and trouble-free delivery
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Response from 3D Minis Factory
Thanks a lot! Looking forward to hearing from you :)
Ludiquement,
Gaspard
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Sophie M.
Rating: 5 out of 5
following a purchase from 11/11/2023
Good reception and good quality figurines
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Response from 3D Minis Factory
Thank you very much Sophie, we are very happy to know that you are satisfied with the figurines! :)
Ludiquement,
Gaspard
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Clément H.
Rating: 5 out of 5
following a purchase from 05/11/2023
Super beautiful work!
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Response from 3D Minis Factory
Merci Merci beaucoup, Clément! :)
Ludiquement,
Gaspard
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Stéphane T.
Rating: 5 out of 5
following a purchase from 22/10/2023
Fast delivery and very high quality figurine
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Response from 3D Minis Factory
Thank you Stéphane for your comment and your note! :)
Ludiquement,
Gaspard
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Benoît G.
Rating: 5 out of 5
following a purchase from 23/10/2023
Top product and delivery, I highly recommend
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Response from 3D Minis Factory
And we appreciate your feedback :)
Playfully,
Gaspard
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Thierry T.
Rating: 5 out of 5
following a purchase from 03/11/2023
your good
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Response from 3D Minis Factory
Thanks a lot for the 5 stars :)
Ludiquement,
Gaspard
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Odilon C.
Rating: 3 out of 5
following a purchase from 20/10/2023
Hello, I ordered 9age magic cards and although I have nothing to say about the quality, they are not up to date with the latest update. Would it be possible to send me back the out-of-date cards? Thank you
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Response from 3D Minis Factory
Hello Odilon,
It's all in the works, but we're dependent on updating the magic cards to be able to start printing the Maj.
(In particular, we're missing the last 3 versions of the hereditary Alpha/Beta books...)
We're keeping our fingers crossed that they'll do so quickly by the start of the year!
Enjoyably,
Gaspard
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Antoine H.
Rating: 5 out of 5
following a purchase from 30/10/2023
Perfect! Thank you
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Response from 3D Minis Factory
Thank you very much, Antoine! Thank you for your support and the 5 stars! :)
Ludiquement,
Gaspard
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Nolwenn K.
Rating: 5 out of 5
following a purchase from 04/10/2023
Quality problem with the figurines I ordered, but customer service was super reactive and got back to me straight away.
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Response from 3D Minis Factory
Thank you Nolwenn for your opinion and feedback! We always fold ourselves into 4 as soon as there's a concern, and the 5 stars show that we're absolutely right! :)
Ludiquement,
Gaspard
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Olivier L.
Rating: 1 out of 5
following a purchase from 17/10/2023
zero print quality, no details on the figurine, printing anomalies. This isn't the first time I've had this problem, but it's definitely the last: I won't be ordering again.
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Response from 3D Minis Factory
Hello Olivier, indeed, this figurine was very complex to print (one of the first Ghamak figurines), and the final result was not worth the image proposed by the creator.
After reimbursing you and sending back another printing attempt, I think the problem has been solved, but we've decided to deactivate this figurine to avoid this kind of setback. Unfortunately, this is one of the hazards of 3D printing...
Thanks again for your feedback!
All the best,
Gaspard
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Jean-Marc L.
Rating: 5 out of 5
following a purchase from 17/08/2023
top contact, manufacturing, painting and shipping, well done to the whole team.
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Response from 3D Minis Factory
Thank you very much for your more than positive review. :)
Ludiquement,
Gaspard
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Ludovic D.
Rating: 5 out of 5
following a purchase from 11/10/2023
Fast, friendly service.
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Response from 3D Minis Factory
Thank you very much Ludovic for your positive review! We are delighted that you are satisfied :)
Sincerely,
Gaspard
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Kevin N.
Rating: 5 out of 5
following a purchase from 11/10/2023
I've placed several orders with them in the past, and they've always been top-notch, with fast, top-quality service. In this case, I decided to have a figurine printed that wasn't in the catalog. Impeccable, exchange of emails to see what was feasible, fast printing and always such good quality.
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Response from 3D Minis Factory
Thank you Kevin for your very positive review of our 3D Minis Factory website. And yes, custom orders are as much a challenge as they are a pleasure to make! :)
All the best,
Gaspard
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Bastien B.
Rating: 5 out of 5
following a purchase from 27/09/2023
Accessible sellers, quality items, a must for the figurine world.
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Response from 3D Minis Factory
Thank you Bastien for your very positive feedback! We do our best and always with a smile! :)
Ludiquement,
Gaspard
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Thierry C.
Rating: 5 out of 5
following a purchase from 09/10/2023
Impressively fine print. Very good delivery times. Excellent service. 👍
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Response from 3D Minis Factory
Thank you very much Thierry for your enthusiastic comment :)
Ludiquement,
Gaspard
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Quentin M.
Rating: 5 out of 5
following a purchase from 11/10/2023
Impeccable
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Response from 3D Minis Factory
Thank you very much for your appreciation and the 5 stars. :)
Ludiquement,
Gaspard
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François V.
Rating: 4 out of 5
following a purchase from 27/09/2023
An ordered base was missing, but that's a detail.
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Response from 3D Minis Factory
Hello François and thank you for your feedback!
Even if it's only a base, it's not normal for it to be missing!
I'll get back to you and send it right away :)
Ludiquement,
Gaspard
R
Rombaux N.
Rating: 4 out of 5
following a purchase from 27/09/2023
Thank you for the fast and efficient follow-up on the late delivery: the service is great!
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Response from 3D Minis Factory
Thanks so much for the feedback!
And yes, we are sometimes dependent on our delivery systems, but we always manage to push them to find misplaced parcels! :)
Ludiquement,
Gaspard
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Laurent R.
Rating: 5 out of 5
following a purchase from 21/09/2023
Great respect for the buyer by putting extra bunches if one of them has defects and the pack of Haribo teddy bears there is the top!
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Response from 3D Minis Factory
Thank you Laurent for your comment and your 5 stars :)
We always try to bend over backwards ^^'
Ludiquement,
Gaspard
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Jean Pascal B.
Rating: 5 out of 5
following a purchase from 27/09/2023
Excellent print quality. Good shipping responsiveness
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Response from 3D Minis Factory
Thank you for your very positive review, Jean-Pascal! We'll keep doing our best! :)
Ludiquement,
Gaspard
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Minas P.
Rating: 4 out of 5
following a purchase from 15/09/2023
Shipping and handling was very fast and the parcel arrived in very good condition. I liked how they printed extra miniatures to replace those that were misprinted or not cleaned properly. I would have preferred that every miniature was cleared from the supports, though I understand why they did it.
Response from 3D Minis Factory
Thank you for your comment and the 4 stars, we always try our best to give you the perfect minis, and some time we miss some supports during preparation. Once again, thank you for your return ! 🙂
Ludiquement,
Gaspard
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Christophe C.
Rating: 5 out of 5
following a purchase from 17/09/2023
Compliant products, fast delivery
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Lionel L.
Rating: 5 out of 5
following a purchase from 27/08/2023
I'm very satisfied with 3D minis factory's remarkable work. I'm thinking of repeating the experience in a while. great job!
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Response from 3D Minis Factory
Thank you so much Lionel, it's comments like this that make us want to give even more of ourselves! :)
Ludiquement,
Gaspard
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Stephane D.
Rating: 5 out of 5
following a purchase from 11/09/2023
Very good quality products. Well-protected parcel.
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Response from 3D Minis Factory
Thank you so much Stéphane, feedback like this always makes me very happy! :)
Ludiquement,
Gaspard
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Arnaud C.
Rating: 5 out of 5
following a purchase from 14/09/2023
fast delivery and good print quality
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Response from 3D Minis Factory
Thanks a lot Arnaud, looking forward to making beautiful figurines! :)
Ludiquement,
Gaspard
J
Julien B.
Rating: 3 out of 5
following a purchase from 29/06/2023
Product conforms to or sometimes falls short of 3d rendering.
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Response from 3D Minis Factory
Hi Julien, thanks for your feedback!
If ever a print isn't as good as it should be, don't hesitate to let us know so we can see what happened and reprint it if necessary!
Enjoyably,
Gaspard
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Xavier L.
Rating: 5 out of 5
following a purchase from 13/09/2023
Fast preparation and shipping. Responsive seller
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Response from 3D Minis Factory
Thank you very much for this positive review and its 5 stars! :)
Ludiquement,
Gaspard
V
Valentin F.
Rating: 5 out of 5
following a purchase from 06/09/2023
The figs are superb It was a gift, but I'm enough of a fan to have ordered some for myself Communication is excellent and the guys are really nice.
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Response from 3D Minis Factory
Thank you very much for this very positive feedback, Valentin. I look forward to seeing you again for gifts or just to treat yourself! :)
Ludiquement
Gaspard
J
Jean Marc B.
Rating: 5 out of 5
following a purchase from 10/09/2023
good figurines
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Response from 3D Minis Factory
Thank you very much for your feedback :)
Ludiquement,
Gaspard
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Lionel C.
Rating: 5 out of 5
following a purchase from 11/09/2023
Always excellent quality, perfect delivery times and conditions.
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Response from 3D Minis Factory
Thank you Lionel for this nice note and feedback! :)
Ludiquement,
Gaspard
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Denis S.
Rating: 5 out of 5
following a purchase from 03/09/2023
High-quality figurines, a real treat
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Response from 3D Minis Factory
Thanks a lot Denis! We'll keep up the quality, I promise ;)
Ludiquement,
Gaspard
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Stephane K.
Rating: 5 out of 5
following a purchase from 26/06/2023
Good service and quality figures.
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Response from 3D Minis Factory
Thank you so much for your review and the 5 stars! :)
Ludiquement,
Gaspard
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Pierre Olivier S.
Rating: 5 out of 5
following a purchase from 31/08/2023
Attentive team, beautiful printing work for a wonderful catalog of figurines. Many thanks. Pierre
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Response from 3D Minis Factory
Thank you very much! Happy to have a great catalog that you like!!! :)
Thank you very much! :)
Ludiquement,
Gaspard
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