Customer reviews of 3D Minis Factory

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9,7 /10
Overall rating: 9,7 out of 10
Based on 552 published reviews
5 494 89% 4 34 6% 3 16 3% 2 5 1% 1 3 1%

Summary of reviews

The store consistently delivers reliable, fast service with quick shipping and on-time deliveries, ensuring customers receive their figurines promptly and in good condition. The product quality is repeatedly highlighted through detailed, well-crafted prints, with many notes about accurate rendering, faithful scale, and careful packaging that protects items during transit. Customer service stands out for responsiveness, helpful guidance on custom printing, and efficient issue resolution, including replacements and easy adds to orders. Overall, buyers praise the value, consistency, and helpful, attentive team behind the production and fulfillment.

Reviews 1, 3 and 4 stars

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M
Michal N.
Rating: 4 out of 5
following a purchase from 08/05/2023
Solid communication. Some weapons on knights (maces, lances and swords) were no straight (maybe wrong cooling?), but curved into various directions... A bit slow shipment, but within reason. Models were ok, plus miscasts were added as surplus models. Overal I can recommend the company. Keeping my fingers crossed for them.
Response from 3D Minis Factory
Thank you Michal for your review and your return, long-distance deliveries are always a bit long, but thanks for everything!
Have a nice day !
Gaspard
J
Julien R.
Rating: 4 out of 5
following a purchase from 23/04/2023
Fast shipping. Very good quality of the prints, except for the swords of the "Landsknechets" whose blades are twisted or not straight.
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Response from 3D Minis Factory
Hello Julien !
We'll send you back some straight blades, they really need them to repel all the chaotic engeances!
Sorry again for this problem and thanks for your feedback :)
Playfully,
Gaspard
N
Nicolas Q.
Rating: 4 out of 5
following a purchase from 02/04/2023
Solid and nicely sculpted figurines, friendly dialogue and possible adjustments, but prices a little excessive compared to the competition (Etsy for example).
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Response from 3D Minis Factory
Already thank you for your 4 star review! :) And indeed, having the best resin, paying taxes in France, developing a complete website and sponsoring tournaments means that we will sometimes be a little more expensive than a Polish player, but whatever happens, since we are above all enthusiasts, we want to stay at our level of requirement and quality by offering the best price possible! :)
Enjoyably,
Gaspard
D
Dominique G.
Rating: 4 out of 5
following a purchase from 15/04/2023
beautiful sculpture
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Response from 3D Minis Factory
Thanks for your opinion, we always try to put the best sculptures on the site!
J
Julien S.
Rating: 3 out of 5
following a purchase from 27/03/2023
Very average quality. I don't know if it's the resin, but the details of the sculpture were a bit erased. There is also a concentric wave effect on some parts of the figurine
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Response from 3D Minis Factory
Hello Julien,
So don't hesitate to write to us if the expected result is not there, even if they are "original" figurines that do not come from the creators we have licensed. As a result, at the time of printing, it is difficult to know if the creator wanted this level of detail or if there was a problem with the printing.
We can give them another chance and send you a reprint if you wish, hoping that the next result will be better than the first one :)
Feel free to contact us at [email protected]
Gleefully,
Gaspard
S
Silvère D.
Rating: 1 out of 5
following a purchase from 01/03/2023
3 broken figurines, and customs fees that I had not foreseen... so in the end much, much too expensive!!!
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Response from 3D Minis Factory
Hello Silvère and thank you for your feedback. Yes, the Swiss Customs regularly ask for additional customs fees... In a rather random way, it's quite annoying we agree!
On the other hand, for the 3 broken figurines, it should never have been the case, apart from an unscrupulous customs officer, our figurines are supposed to arrive whole and in good condition.
Can you please contact us at "[email protected]", so that we can at least send you back the broken figurines or at least refund them?
Again, we apologize for this bad experience which unfortunately seems to be partly due to Customs...
Enjoyably,
Gaspard
Q
Quentin V.
Rating: 4 out of 5
following a purchase from 26/01/2023
figures received on time without any problems. In the more beautiful/larger ones, there was a lot of "waste" from the 3D printer support. But after a few precision cuts, no problem.
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Response from 3D Minis Factory
Good evening Quentin and thank you for your feedback! We will pay more attention to the "supports" that are supposed to be in very small quantities or even non-existent when sending.
Thank you for the extra work and your confidence!
Lovingly,
Gaspard
P
Paco P.
Rating: 4 out of 5
following a purchase from 16/10/2022
Todo bien. A saludo
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Response from 3D Minis Factory
¡Muchas gracias Paco!
Looking forward to send you again historical figures in 32mm ;) !
Gaspard
C
Cédric B.
Rating: 4 out of 5
following a purchase from 06/10/2022
The figurines are superb, they correspond to what was proposed on the site (in general). My package was relatively well packaged, a little scared when I arrived but the figures were fine (except for one where I couldn't tell if it was broken or deliberately not assembled. I would say that it was broken but I was able to glue it back together without any problem). If I want to buy specific figurines I will come back and I recommend the site.
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Response from 3D Minis Factory
Thank you very much for your review and the 4 stars. If in the future you have any doubts when receiving the package, do not hesitate to write to us so that we can look at replacing the breakage :)
Enjoyably,
Gaspard
J
Julien B.
Rating: 4 out of 5
following a purchase from 26/12/2022
The figurines are as expected (except one where there was a mistake but the service is very responsive). On several orders that I made there are sometimes some small concern (small defects) but nothing serious on "small model". On the other hand I had more problem on a big model (a problem of junction between two parts that I had to solve with modeling clay. (I told the after sales service and they sent me back a miniature but the defect was still there even if it was less important). So I will say that sometimes there are problems on the figurines (and size of base) but their SAV is great.
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Response from 3D Minis Factory
Thanks a lot ! For the after-sales service, since we are above all gamers and (former?) compulsive buyers of miniatures, we try to make an after-sales service as we would have always dreamed to have :)
It's a pity for this big defect, indeed, on the 14.000 products of the site, some of them have problems, that we unfortunately detect only at the assembly :(
Anyway, thanks again for your message!
Lovingly,
Gaspard
S
Stephane B.
Rating: 4 out of 5
following a purchase from 02/12/2022
Hello. The figs were superb but unfortunately a bit too big to be completely in line with their W40k counterpart. But apart from those 1 or 2 mm too much figs top.
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Response from 3D Minis Factory
Thanks for your feedback! It's true that some creators take some liberties on the proportions, we can spot it sometimes, but in this kind of case, it's often when we put the miniatures next to the GW ones that we realize it... Anyway, don't hesitate to come back to us if needed (if they are not already painted) and we'll exchange them in a more adapted version :)
Funnily enough,
Gaspard
L
Lukas G.
Rating: 4 out of 5
following a purchase from 01/12/2022
Some printing quality issues. However, I received replacement figures, so only a slight delay for the final delivery. Very good customer service to find the right scale for my needs.
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Response from 3D Minis Factory
Thank you very much for your comment and appreciation, Lukas. Indeed, a few issues are getting through Benji's check and we thank you for your patience. We strive to offer the best possible print quality and we are glad we could find a solution to replace it all! :)
F
Freddy B.
Rating: 4 out of 5
following a purchase from 16/10/2022
I am overall happy BUT the finish is not as clean as it should be on these characters from my order. Usually it's great!
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Response from 3D Minis Factory
Thanks for your opinion Freddy. Do not hesitate to contact us (via [email protected] for example) so that we can find a solution on the figurines which are not at the top! (Even if the order is a bit old :) )
Playfully,
Gaspard
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