Customer reviews of 3D Minis Factory

9,7 /10

Based on 552 published reviews

Summary of reviews

The store consistently delivers reliable, fast service with quick shipping and on-time deliveries, ensuring customers receive their figurines promptly and in good condition. The product quality is repeatedly highlighted through detailed, well-crafted prints, with many notes about accurate rendering, faithful scale, and careful packaging that protects items during transit. Customer service stands out for responsiveness, helpful guidance on custom printing, and efficient issue resolution, including replacements and easy adds to orders. Overall, buyers praise the value, consistency, and helpful, attentive team behind the production and fulfillment.

2 star reviews

Reset filters

David J.

Published on 03/07/2026 à 19h41 following a purchase from 08/06/2026

Very good responsiveness. Speed of printing and shipping but the print quality is not there. I get better results with an Anycubic Mono 4k

Translated reviews

Response from 3D Minis Factory Published on 17/08/2026

Hello David and thank you already for your feedback!

Please do not hesitate to contact us by email if the result does not please you, with some photos. We can look at what might have happened and of course offer you a replacement or a refund if the print is not up to par.

Even with our AmeraLabs resin and our 16K machines, 3D printing is still very artisanal and unfortunately, it can happen that a figurine does not come out as it should.

Playfully,
Gaspard

Drum A.

Published on 18/11/2024 à 07h59 following a purchase from 07/11/2024

Nice figures, but I spent at least 5 hours cleaning the hundreds (if not thousands) of mold lines on my 10 figures. The busts were much better.

Translated reviews

Response from 3D Minis Factory Published on 18/03/2025

Hello Drum,
So this is indeed not normal at all, the figurines should not have left as is, we will replace them and send you a voucher in parallel because it is not the quality we want to send...
We apologize again for the inconvenience and thank you for your comment!
All the best,
Gaspard

Elias R.

Published on 19/08/2024 à 10h07 following a purchase from 09/07/2024

several parts arrived broken

Translated reviews

Response from 3D Minis Factory Published on 04/10/2024

Hello Elias,
So it's not normal at all to have received broken figurines, I'll contact you directly to at least return the figurines in good condition!
Our apologies for this disappointing opening of the parcel.
Yours sincerely
Gaspard

Rémi B.

Published on 03/08/2024 à 16h30 following a purchase from 20/07/2024

I was a bit disappointed with my purchase last year, but customer service did their best to put things right. Clearly the quality isn't great (probably due to mass production) and I think there's a lack of quality control before shipping. The last order seems dubious on the scale of the figurine received and some parts arrived damaged. No response from the retailer following confirmation of my complaint. In short, I'll pass, it's not what I'm looking for. Thanks for the sweets, but Haribo is the base 😉

Translated reviews

Victor C.

Published on 15/01/2024 à 15h28 following a purchase from 14/12/2023

All in all, a very good buy, but too many printing errors, 6 figures with incomplete or frayed arms or axes, not to mention the swords.

Translated reviews

Response from 3D Minis Factory Published on 17/04/2024

Hello Victor,

We are unable to contact you to correct these problems... Please don't hesitate to write to us at [email protected] so that we don't leave you with unplayable and unattainable figures...!

Sincerely,
Gaspard