★★★★★
based on 2931 reviews published
Latest customer reviews
Thank you
Very good site. I had a small problem ordering and they handled it very well. The shipping went smoothly and the figurines are pretty.
Order well received but as often with this type of small figurine. The packaging is just bubble wrap wrapped around the figurine and as often one of them was broken.
Very good merchant site, fast shipping and careful packaging!!!!
ALTHOUGH THE ORDER TOOK A LONG TIME TO ARRIVE, A REASON INDEPENDENT OF CHIBI, THE SALES SERVICE ALWAYS RESPONDED QUICKLY TO MY REQUESTS
The order was processed and shipped quickly. The package was very well made, each item was perfectly protected.
Fast and careful delivery. Perfect.
The figure was packaged far too insecurely, which led to its box now being riddled with countless dents. Otherwise, everything is fine.
Order received very quickly, in good condition. The game is super stylish, it perfectly matches the mini game in AC Valhalla!
Satisfied with the order placed at Chibi Akihabara, package received well packaged. I always have delays on preordered products that are related to suppliers and not to Chibi Akihabara who unfortunately can do nothing. For this reason, they sent me the products already in stock from one of my preorders as a gesture and I thank them for that.
Package well received, pre-orders take a long time and you have to be patient to get a refund but everything eventually gets done.
Very good site, product arrived very quickly and in good condition, very well protected
Inevitable
Delivery was compliant and extremely fast. One of the comforters of one of the figurines was broken but I imagine that can happen. Very devilish as a company.
Have a nice day
As usual, everything is perfect
Very satisfied. Nothing to complain about... Thank you!
I have been ordering for years and I have never been disappointed. Only downside is that there are more and more delays in the delivery of pre-orders.
Never disappointed
Perfect!
Great seller as always. The Christmas offer is quite nice, and even if I had to pay for the EU shipping, it’s still more convenient than buying local.
The choice of items is very varied and the presentation of the site and navigation are very well thought out. The prices are attractive and the loyalty points system allows for great deals.
We are delighted to hear that you appreciate the variety of our items, as well as the presentation and navigation of our site. Your satisfaction is our priority, and we hope to see you again soon for new shopping experiences at CHIBI AKIHABARA.
I ordered a large number of Banpresto figurines, almost all of them had already been opened and the boxes re-taped. They claim to sell new products, I requested a return as soon as I received my order on December 12, which was 8 days ago, and I have had no response to date. So, look for a more reliable site!
We are sorry to read your review, but after a complete verification of your file, several points need to be clarified.
Our customer service first responded to you on 16/12, via your customer service ticket, asking for photos of the concerned products in order to analyze the situation and, if necessary, intervene with our supplier.
Following the creation of your review, we contacted you again by email on 22/12.
To date, we have not received any feedback or photos from you.
Without these elements, it is unfortunately impossible for us to confirm an anomaly or to initiate a return or supplier claim procedure.
We remind you that:
* We only sell strictly new products, from official suppliers.
* We never open the boxes before shipping: the items are sent in the exact condition in which we receive them.
Having received no proof or response from you despite several follow-ups, no resolution is unfortunately possible at this stage.
We regret that the situation could not be clarified in time, but we cannot be held responsible in the absence of feedback from you.
Best regards
No problem, quality figurines, delivered quickly.
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to hear that you are satisfied with the quality of our figurines and the speed of our delivery. Your satisfaction is our priority, and we hope to see you again soon on our site "CHIBI AKIHABARA".
Best regards,
The CHIBI AKIHABARA team
Nothing to complain about. Fast and careful shipping.
We warmly thank you for your flattering review and your perfect rating. We are delighted to learn that you appreciated the speed and quality of our shipping service. Your satisfaction is our greatest reward. We look forward to seeing you soon at CHIBI AKIHABARA !
Best regards,
The CHIBI AKIHABARA team
Just incredible, price + delivery, it was perfect
Thank you very much for your flattering review! We are delighted to hear that you found our prices and delivery service perfect. Your satisfaction is our priority, and we hope to see you again soon at CHIBI AKIHABARA!
Best regards,
The CHIBI AKIHABARA team
Impeccable. But unacceptable transport. Way too long and incompetent carrier. Impeccable online store, always welcoming and a wide choice of products.
Thank you very much for your feedback and your loyalty! We are delighted that you like our website and our selection of products.
Regarding the carrier, if there is the slightest issue, do not hesitate to report it directly to the carrier, but also to inform us so that we can support your comments and evolve the situation. This applies to us, but also to all other companies if the problem comes from the delivery person himself.
Have a good day & see you soon on Chibi Akihabara!
Always a pleasure to order from Chibi Akihabara, whether it's the packaging, the quality of the products, but especially the speed of delivery!
At the Top!
Very good shopping experience on this site, the Miku figurine is very beautiful and well packaged, and finally ultra fast delivery!
Good product
We sincerely thank you for your positive feedback and are delighted to hear that you are satisfied with your product. Your satisfaction is our priority, and we hope to see you again soon at CHIBI AKIHABARA!
3 months to send a pre-order released at the end of August 2025 and once received, disappointed to find that it had been opened, without the internal protective plastic, wrapped in bubble wrap hastily and taped everywhere as if it had not been opened. Being a pre-order, the figurine was supposed to be sealed and new, which was not the case.
We have taken note of your review, but we have not received any report from you through our official channels before this publication, which makes the situation difficult to address. We would like to remind you that we only sell new products, supplied by official distributors.
If the product you received actually had a problem, we invite you to send us photos attesting to the condition of the figurine so that we can inquire with the supplier and resolve the issue. Without this information, we unfortunately will not be able to act on your report.
Have a good day,
Best regards.
Super fast and efficient! great quality products and well packaged!
Thank you very much for your feedback! We are delighted that our speed and the quality of our products met your expectations. Your satisfaction is our priority, and we hope to see you again soon at CHIBI AKIHABARA!
Satisfied with the quality of my purchase and the customer service that I had to request after a mistake on my part, which was able to find a solution to my problem.
Thank you very much for your positive feedback and your rating of 5/5! We are delighted to hear that you are satisfied with the quality of your purchase and that our customer service was able to assist you effectively. Your satisfaction is our priority. Please feel free to reach out to us for your future purchases!
Best regards,
The CHIBI AKIHABARA team
Useful information regarding the shipment.
Perfect, quick and efficient! Good value for money, I recommend
Fast shipping and super figurine
We warmly thank you for your flattering review and your rating of 5/5! We are delighted to learn that you appreciated the speed of the shipment as well as the quality of your figurine. Your satisfaction is our priority, and we hope to see you again soon at CHIBI AKIHABARA.
Best regards,
The CHIBI AKIHABARA team
Perfect! Extremely fast delivery in less than 3 days.
Store with a wide selection of figurines and really nice customer service Nothing to complain about
Very good.
We warmly thank you for your positive feedback and your perfect score of 5/5. We are delighted that your experience on our site CHIBI AKIHABARA met your expectations. Please feel free to reach out to us for any questions or future needs.
Arrive quickly in good condition, thank you
We warmly thank you for your flattering review and are delighted to hear that your order arrived quickly and in perfect condition. Your satisfaction is our priority, and we hope to see you again soon at CHIBI AKIHABARA!