Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 505 published reviews
5 2 788 80% 4 383 11% 3 149 4% 2 73 2% 1 112 3%

Summary of reviews

Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.

All reviews

S
Sylvie G.
Rating: 5 out of 5
following a purchase from 20/08/2026
Very well, thank you.
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Response from Smok-it
Hello Sylvie,
Thank you for your trust and for these 5 stars! See you soon at Smok-it.
P
Patricia D.
Rating: 3 out of 5
following a purchase from 13/08/2026
Excessive shipping costs for a package of 100g at most
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Response from Smok-it
Hello Patricia,
We understand your comment. Unfortunately, shipping costs are not calculated solely based on the weight of the package and also include costs related to its delivery. However, we do our best to keep prices as fair as possible. Thank you for your feedback.
R
Ricardo A.
Rating: 5 out of 5
following a purchase from 13/08/2026
-
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Response from Smok-it
Hello Ricardo,
A big thank you for these 5 stars and for your trust! Looking forward to seeing you again at Smok-it.
F
Fabienne P.
Rating: 5 out of 5
following a purchase from 09/08/2026
Fast shipping
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Response from Smok-it
Hello Fabienne,
Thank you for your feedback and your trust. We are delighted that you appreciated the speed of the shipment. See you soon at Smok-it!
C
Christiane S.
Rating: 5 out of 5
following a purchase from 29/07/2026
Excellent
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Response from Smok-it
Hello Christiane,
Thank you very much for your feedback and these 5 stars! We are delighted with your satisfaction. See you soon at Smok-it!
H
Helene P.
Rating: 5 out of 5
following a purchase from 21/07/2026
Very good
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Response from Smok-it
Hello Hélène,
Thank you for your feedback and your trust. We are delighted that everything went well. See you soon at Smok-it!
C
Christian O.
Rating: 5 out of 5
following a purchase from 21/07/2026
A big thank you, package well received. Very well packaged. And very happy with the gifts. Thank you
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Response from Smok-it
Hello Christian,
A big thank you for your feedback! We are delighted that your package arrived in perfect condition and that the little gifts pleased you. Thank you for your trust and see you soon on Smok-it!
B
Betty L.
Rating: 4 out of 5
following a purchase from 15/07/2026
Perfect
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Response from Smok-it
Hello Betty,
Thank you for taking the time to share your experience. Your feedback is greatly appreciated.
L
Laurence B.
Rating: 5 out of 5
following a purchase from 13/07/2026
Perfect thank you
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Response from Smok-it
Hello Laurence,
Thank you for your trust. See you very soon for your next order!
E
Eva B.
Rating: 5 out of 5
following a purchase from 09/07/2026
I called the store directly because I needed advice, the seller was great and gave me very good information, the shipping of my package was very fast and perfectly protected, I have ordered several times from the site and I have never been disappointed
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Response from Smok-it
Hello Eva,
A big thank you for your loyalty and for this very nice feedback. We are delighted to have been able to advise you and to know that you are satisfied with each of your orders. Looking forward to assisting you again!
E
Eric L.
Rating: 2 out of 5
following a purchase from 08/07/2026
I did not receive the selected reference. Resistance more powerful than expected. Too bad for a first order.
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Response from Smok-it
Hello Eric,
We are sincerely sorry for this preparation error and understand your disappointment, especially since it was your first order. Please do not hesitate to contact our customer service with a photo of the received product, we will find a solution as soon as possible. We hope to have the opportunity to provide you with a better experience.
L
Laetitia L.
Rating: 5 out of 5
following a purchase from 27/06/2026
Always satisfied with each quick and serious order
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Response from Smok-it
Hello Laetitia,
Thank you for your feedback! Knowing that you are satisfied order after order is the greatest reward.
A
Aaron A.
Rating: 5 out of 5
following a purchase from 25/06/2026
perfect and quick delivery
T
Tamás B.
Rating: 5 out of 5
following a purchase from 20/06/2026
*****
Z
Zygimantas P.
Rating: 5 out of 5
following a purchase from 04/03/2026
Smooth experience
A
Anca S.
Rating: 5 out of 5
following a purchase from 22/06/2026
Very good
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Response from Smok-it
Hello Anca,
Thank you for taking the time to share your feedback. We appreciate your trust.
P
Pilar A.
Rating: 2 out of 5
following a purchase from 13/06/2026
La entrega muy mal. Vivo en un chalet y el transportista tiró el paquete por encima del muro y se me rompió uno de los tanques. Además podía haber caído a la piscina. Muy descontenta.
L
L V.
Rating: 5 out of 5
following a purchase from 08/06/2026
Quick to receive my package, overjoyed because my country is extremely difficult to get anything for my mod. My parents had to go on a journey in Dubai years ago for me😅🤣. Good solid packaging I really recommend you guys, and very soon will be ordering again! Thank you soooo much
P
Patrick J.
Rating: 5 out of 5
following a purchase from 04/06/2026
Package received on time
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Response from Smok-it
Hello Patrick,
Thank you very much! A timely delivery is exactly what we want for each of our orders. Have a nice day!
J
Jerome G.
Rating: 5 out of 5
following a purchase from 24/05/2026
Fast and impeccable service. Very good products. Thank you
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Response from Smok-it
Hello Jérôme,
Thank you for this lovely feedback. We do everything to ensure that each order goes as smoothly as possible, so your comment makes us very happy.
L
Laurence G.
Rating: 5 out of 5
following a purchase from 31/05/2026
Everything was in accordance with the order
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Response from Smok-it
Hello Laurence,
Thank you for your trust! Your satisfaction is the best reward for the whole team. See you soon on Smok-it.
G
Geordie G.
Rating: 5 out of 5
following a purchase from 31/05/2026
top-notch!
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Response from Smok-it
Hello Geordie,
Thank you very much! This kind of feedback brings a smile to our faces. See you soon on Smok-it!
F
Fasquelle M.
Rating: 5 out of 5
following a purchase from 01/06/2026
Very satisfied with the products and fast delivery and very well packaged
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Response from Smok-it
Hello Myriam,
Thank you very much for your review! It's a real pleasure to know that you are satisfied, both with the products and the delivery.
O
Olivier H.
Rating: 5 out of 5
following a purchase from 31/05/2026
very good nothing to say Olivier HUREL
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Response from Smok-it
Hello Olivier,
Thank you for your feedback! A "nothing to say" is exactly what we hope for with every order.
S
Silvester M.
Rating: 5 out of 5
following a purchase from 28/05/2026
Perfect service
M
Martin B.
Rating: 5 out of 5
following a purchase from 27/05/2026
Excellent
L
Laurent B.
Rating: 1 out of 5
following a purchase from 22/05/2026
Package received too late 6 days!!!
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Response from Smok-it
Hello Laurent,
We regret this delivery delay. Your order was shipped on time, but unfortunately, its delivery took longer than expected. We thank you for your understanding and apologize.
A
Andrea Vincenzo C.
Rating: 5 out of 5
following a purchase from 21/05/2026
Best vaping seller!
T
Thomas V.
Rating: 5 out of 5
following a purchase from 24/05/2026
Perfect.
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Response from Smok-it
Hello Thomas,
Thank you for taking the time to share your experience. Glad everything went well!
P
Petr K.
Rating: 5 out of 5
following a purchase from 21/05/2026
I am delighted.
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Response from Smok-it
Hello Petr,

Thank you very much for your feedback!
We are delighted to know that you are satisfied with your order. Your trust makes us very happy.
I
Ivan J.
Rating: 5 out of 5
following a purchase from 21/05/2026
great
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Response from Smok-it
Hello Ivan,

Thank you for your feedback!
We are delighted to see that everything went as planned and that your experience met your expectations.

See you soon on Smok-it!
M
Martine D.
Rating: 5 out of 5
following a purchase from 12/05/2026
Fast service and well-packaged products
Translated reviews
Response from Smok-it
Hello Martine,

Thank you very much for your feedback!
We are delighted that the speed of our service and the care taken in packaging your products met your expectations.

See you soon on Smok-it
G
Gianni Maico B.
Rating: 5 out of 5
following a purchase from 11/05/2026
All good,
Translated reviews
Response from Smok-it
Hello Gianni,

Thank you for your feedback!
We are glad that everything went well and that your experience on Smok-it was satisfactory.

See you very soon!
A
Andis M.
Rating: 5 out of 5
following a purchase from 07/05/2026
Great 👍
R
Romet K.
Rating: 5 out of 5
following a purchase from 07/05/2026
Got the things i purchased in good condition so nothing bad to say keep up the great work!
A
Andrea G.
Rating: 5 out of 5
following a purchase from 03/05/2026
My first order didn't go very well but I'm happy I tried this shop again. I've now ordered 5 times from them and don't have any complaints. It does take longer to receive the package than what they say on the website because it takes a couple of days before they ship it, but once you know and plan accordingly it's OK. The products are as described on the site, sealed and never had a missing out wrong product delivered. I'll continue ordering from them for sure.
L
Laurence T.
Rating: 5 out of 5
following a purchase from 05/05/2026
Well informed by phone and very nice team
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Response from Smok-it
Hello Laurence,

We are glad that our team was able to inform you well by phone and that your experience at Smok-it was satisfactory. Your message is very pleasing to the whole team.
P
Pascal G.
Rating: 5 out of 5
following a purchase from 05/05/2026
Fast shipping
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Response from Smok-it
Hello Pascal,

Thank you very much for your feedback.
We are glad that your order arrived quickly and that your experience on Smok-it was satisfactory.

See you very soon on our site.
J
Jean Paul D.
Rating: 5 out of 5
following a purchase from 30/04/2026
Always very good
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Response from Smok-it
Hello Jean Paul,

Thank you very much for your loyalty and your feedback.
It is always a pleasure to know that your experience with Smok-it is, once again, up to your expectations.

See you very soon on our site.
E
Eringa B.
Rating: 5 out of 5
following a purchase from 28/04/2026
Simply the best
Translated reviews
Response from Smok-it
Hello Eringa,

Thank you very much for your loyalty.
“Simply the best”, that’s a feedback that is really nice to read!

The Smok-it team
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