★★★★★
based on 3231 reviews published
Latest customer reviews
No problem
As always, I am delighted with my order and my purchase: order handled quickly and quality wool. Just a small downside: before it was possible to choose the delivery method on the site (postal shipping or click and collect), this choice did not appear, I had to contact the store.
First of all, a big thank you for your very positive feedback regarding the quality of our products and services! We are very happy to read your satisfaction.
Regarding delivery, there was indeed a technical problem with the product you ordered and, as a result, you did not pay the shipping fees and therefore could not choose the delivery method. We apologize for this inconvenience which has been resolved immediately by our team.
We confirm that 3 delivery options are still available on our website: click and collect in-store, home delivery, and delivery to a pickup point.
Best regards,
The team at La Laini re de Wazemmes
Hello, An item error on the first delivery and moreover on a first order, that's worrying, okay "to err is human". But in your correspondence, a: "we are sorry for ..... or: "we regret this error.... Positive point: very quick and effective error management. Be careful with the quality of relationships with e-commerce customers, I repeat: that's worrying. Best regards
Thank you for taking the time to share your feedback. We are sincerely sorry for the error that occurred during your first order and we understand your disappointment. Your feedback regarding our communication is valuable and we are eager to improve our relationship with our customers. However, we are pleased to learn that the management of the error was quick and effective as it is essential for us. We hope to have the opportunity to provide you with a more satisfying experience during your future orders.
Best regards,
The team at La Lainiére de Wazemmes
I am completely satisfied with the speed of delivery and staff. Very pleasant
Great
Very good wool fast shipping
Perfect
Beautiful choice of yarns at unbeatable prices. I am very happy with my purchases.
XXXL Skill and Choice
Perfect
Perfect both for quality and for delivery speed. One suggestion would be to offer models or catalogs in line with the chosen threads, otherwise well done for your responsiveness.
Order received quickly, very responsive after-sales service following a missing ball of yarn in my package, I recommend this seller
Hello, Very satisfied with my order. Very good communication. Thank you
Thank you for your fast deliveries. Thank you also for your understanding. Despite a difficulty, you made an exchange without any issues. Very happy with your services.
Superb quality and very pleasant to knit.
Good packaging. Good reception. I received everything well.
Very fast and very good follow-up; several informative emails. I recommend
Fast service delivery in accordance with the order
You are efficient, friendly, I am totally satisfied,
Perfect
As a customer for over 20 years, I am always satisfied with the products offered. Quality yarns that allow for beautiful knitting.
Quality products and fast delivery
Very pleasant staff and good quality products
Very high quality items, as described. Fast and careful delivery
Top!
Top
I have been satisfied for at least 30 years 🥰 Only happiness.
Perfect wool as usual. And hand-delivered, so perfect too!
Delighted with my first purchase on your site.
Very satisfied
Very soft and pleasant to knit. This brand has never let me down. Sincerely
Thank you very much
Top
Always perfect. Thank you
5
Very good value for money Never disappointed
The site is easy to navigate. The products are of high quality. I had a problem receiving my package and customer service took care of it. I was in good hands. I recommend the company and will buy from them again. Laurence
On-time delivery and acceptance
Perfect
Very quick preparation of my order. I am delighted with my choice. For the future: replace plastic bags with kraft envelopes perhaps?