Customer reviews of Abpconcept

I ordered brown and received dark brown...

No response to my email about completely wrong size for my wrist and how to address this problem.

Shocking and disgraceful business, likely entirely a fake setup. Do not do any business with them. Read reviews of the suffers and the people who were cheated by this company. These are predators with well set traps to rip you off. Go and get your straps from very honest companies like Rubber B or Everest (two of may genuinely good businesses). I do not know how they are allowed to continue their criminal activities in Paris. Very strange, these type of people create hatred in the hearts of honest hard working people who spend their hard earned pennies for hobbies that make them feel good, by taking their money and then vanish in thin air. Absolute criminals.

Terrible customer service or lack of such.One month after the order the package is still not shipped and no response why.Do not buy anything from this place!

I understand there is a long lead time for a handmade product but I was told that the item would arrive by a certain date but it did not. Then, the strap came without plots which made it completely unusable. I am working with customer service on a solution but it has already taken a week and I do not yet have a resolution. Paying $800+ for a product that is unusable and for expedited shipping is frustrating when I now have to wait many months to use the product. At this point, I really just want a refund and to move on.I appreciate the help in resolving this in short order.Thanks,Cory

Broken strap

Average...The holes were undersized sized, and the width is oversizedNot too happy

Order took a fairly long time to fulfil - around 5 weeks from ordering to delivery.The goods arrived in good condition although the watch strap I had ordered was noticeably thinner than the strap currently on the watch and for the price paid I would expect a thicker, more substantial feel. The quality of the leather appears to be good though and the strap is well made otherwise. The buckle ordered had been fitted to the strap which was good as it saved me fitting it myself.

Ordered a Bleu / marron bracelet, got a Noir/ jaune one! Tried to declare my dissapointment, but Email and Support contact were not accessible! No way!!!They use to deliver extraordninary quality.....but never ever again for me!!!!

Product conforms to expectations.1 month delivery ????If I had known it would take so long, I would not have bought.

To some reason, delivery was extremely low. ABP shipped the product immediately but the courier service has been taken now almost 3 weeks and now idea were the packet is and when it can be expected to arrive

Its nice, but not for money like previously Yamaha bracelet which I buy here, also is to much thin, on picture is bigger.

Just one regret: the bracelet I bought (Nato American Flag) is mounted upside down, so once it's closed you can't see the stars, which is a real shame at this price.

I didn't get the item neither the tracking number.

Sent an email to them once I received the watch straps as it is too short and virtually cannot accommodate any wrist. The straps should be one longer than the other but I received 2 short ones. They replied to my email promptly but after my reply, there is no more follow up on my case. I sent two more emails thereafter but it's just silence.

SENT THE WRONG SIZE...ORDERED XLGR, RECEIVED SMALL SIZE...TRIED TO CONTACT THE COMPANY THREE TIMES, NO RESPONSE...VERY POOR SERVICE...

Took a little longer than usual but eventually came. Made a mistake with one of the items and put in a request about about sending the right deployment clasp and they have not returned my email.

Mixt experience with my order. The leather strap for the watch is marvelous. Very nice made, even nicer than I expected it to be. For this 5 stars. Also the first contact with ABP was very friendly online and the order was very professionally handled. Again 5 stars.Disappointing was the experience when it came with the sending. The address was clearly written at the moment of the order, but ABP forgot to mention the c/o adddress. The registered package could not be delivered and was on the way back to the sender. This was the moment I missed the delivery and found out, that the committed track & trace number did not work. I had to call twice to ABP to receive the number. By e-mail was no answer after 48 hours of writing. Lastly I had to pay for the 2nd delivery for Swiss Post. For this experience only 1 star. So the mix is 3 stars overall.Thank you guys, you did a nice job for the strap which will make me happy for long time.

Spent several hundred dollars and never received a single item

I truly wish I had listened to the negative feedback, but I brushed it off as people judging to harshly, e.g. delays due to COVID19. I was so wrong. Same thing happened to me: delays, promises, more delays and empty promises... Finally, the strap arrives and pretty much every single measurement is wrong. Not even the lug width was correct. From there on, I have been faced with silence and EUR 300 is down the drain... Please, be smarter than I was: Don't do business with this company.

Really disappointed, I thought I was calling in the professionals for a personalized watch project for my brand, but I received a sloppy made-to-measure bracelet. Customer service obviously offered to send it back (at my expense) to correct the defects, but only part of it was corrected, leaving cracks on the edges. I really don't recommend custom-made with them, for half the price there's much better elsewhere with real finishes, unfortunately not in the leather I wanted, but to choose I prefer quality.

band was not compatible with watch

I haven't receive my strap yet , it's taking longer than I expected !

I purchased an aftermarket buckle for a Cartier watch. It was not especially cheap, though as was unhelpfully pointed out to me as if I was completely naive, it is "less than 1/10th the price of a genuine.". I didn't ask for a refund or return but I expected that the quality be a bit higher for such a reputable vendor. This buckle was no better (worse in fact) than similar Chinese offerings on eBay for half the price not counting the high shipping rate. In the end, I don't really care that the buckle was poor quality, even though I expected better, but having a customer service person condescendingly explain the cost of solid gold Cartier buckles to me was unhelpful. I am quite familiar with the cost of Cartier watches and their genuine parts - I could easily buy one but I felt like pursuing another option from a trusted service like ABP. My recommendation is to 1) not sell the knockoff buckles as they tarnish the reputation of the store and 2) remind your employees that the people that shop here tend to have some vague conception of the type of product they are buying.

Until today, I have not received my order (22 days from ordering)

The custom strap from ABP fell apart within 3 days!! Had a custom strap made for a Rolex. Company was very responsive when designing the strap. Took a few months to make and cost $300+. Once it arrived, the leather started to peel off the rubber that it was glued to within just 3 days. Within 5 days, I could no longer use the strap. Despite my numerous attempt to reach ABP, nobody has communicated back to me from this company. Horrible quality - steer clear of this company.If ABP reads this - I am still waiting on a response. (over a month+).

I placed two ordersThe first, a phone cover, fast delivery for craftsmanship and beautiful quality.The second order, a custom-made bracelet, the error... I didn't receive my complete order, the item wasn't exactly what I'd asked for, even though I'd given the model information for my watch, and the delivery time was terribly long - 3 months!I've written to the after-sales service several times, but I've had no reply apart from one from the webmaster, who said I'd be contacted shortly... It's been 3 weeks now... I'm amending my note because they came back to me, the after-sales service was on holiday... It's a pity that the absence of one person blocks the after-sales service... The quality is there, but the delivery times are very long.

Classic Nato bracelet displayed available.....Inquiry e-mail 34 days later, no reply. 45 days after the order, still no news, second e-mail; all outside the confinement period, otherwise I wouldn't mention it.I'd like to add that I'm used to ordering abroad and that such a scenario has never occurred to me. PS I doubt I'll get anything from them, they're closed in August.... no big deal.

I ordered and paid for an alligator strap (120 eur) and received a brown plastic strap. !!!! huge scam

MORE THAN 2 MONTHS have passed since my order. (April 30, 2020) and STILL NO BRACELET. It's the typical French company, they cash in and you struggle.I'll spare you all my calls and connections to move the case forward. Damien in customer service is an arrogant and pretentious character who spouts his lying blah blah blah to show you that all this is normal and that your request is unfounded.

I ordered a strap over 7 weeks ago, and have exchanged multiple emails with them where they kept saying that it's getting delayed. And now for the past week, I've gotten no response to 2 emails I've sent and I still haven't received the bracelet. I was basically robbed for over 200 usd. DO NOT attempt to make an order as I've been reading similar reviews.

I ordered 4 straps in the biginning of aprili payed all in april. in June i received only 3 straps. one in poor quality.still missing items for 56 euro.no reaction!!!! dont buy there!!!!!

I paid over £200 for an open ended watch strap to fit an old watch that had fixed bars. the strap had adhesive on each half to fix the strap onto the bars, I fitted the strap onto the watch and clamped the ends of the strap with the adhesive on for 24 hrs to set. within 2 hours of removing the clamps both halves of the strap came open on their own without the watch even being touched. I repeated the process with the same result. I the contacted ABP customer support via email and was ignored, I contacted them twice more before I received a response. The response was that I should buy some glue and stick it myself! I was also called a liar because in my last email I had said it was the third time I had tried to contact them and they wrongly insisted it was only two times. Avoid this overpriced crap.

I ordered a leather strap that is supposed to fit with a Rolex Datejust 41. The strap didn't fit my Datejust 41. The spring bars wouldn't line up with the lug holes. Even if they did, the Oyster clasp does not line up with the strap. Very, very disappointed given the price I paid. Even more disappointed given that I am a returning customer. Even further disappointed that I have tried to email ABP Concept three times for a solution but emails are not returned. I will not be buying from them again. I would urge extreme caution to any buyer after my experience.

Ordered a medium brown alligator strap for my WG Rolex Daytona. On the website it looks fairly dark but in reality it is much lighter, which is not what I was looking for. It also had to be made which took a few weeks.Overall the quality is good and it did fit the watch, but the rubber inlay or the material overall makes the strap quite stiff and uncomfortable in my opinion. I have been wearing the watch for over 3 months now and did try to form the strap a bit. At this point I am considering to buy an authentic strap from rolex instead and consider it a loss.

No customer support at all. Strap sent were the wrong size and poor quality. I emailed their customer support 2 times and never heard back.

twice i've ordered straps that were supposed to be in stock , and they weren't. To me that is a bit deceptive

These tools are absolute rubbish. I bought the most expensive I could find and they don't even fit the screws. $200 user

Beautiful crocodile strap. I have one issue. I did not imagine one keeper would be sewn in and glued so it cannot be removed. It makes the strap too thick under the OEM Omega deployant to close securely.Please advise future custom orders of this possible problem.

The strap was send out on 24/12 but was hold to the post office on 30/12 as 'The item was undeliverable due to addressee's address cannot be identified'.I had send an email to ABP concept on 2/1 and they said they will contact them right away.Moreover, I had send the email on 7/1 and raised out the issue again but this time no replyNow a week thereafter, the problem did not resolve and I still did not receive the strap.