Customer reviews of Abpconcept

Sent wrong color Tried emailing them 4 times but got no reply

Order placed on June 16 shipped on the 19th officially with a postal tracking that corresponds to nothing. Problem reported, I had to insist for more than 10 days to be heard. They are not the ones who prepare and ship but a partner....1 complaint has just been filed with the post officeFor 2 nato...(47). For me, business is, the customer has paid, the problem is with us, we deliver to the customer, and then we solve our problem internally. That's what I do with my customers.

Everything was incorrect in my order..and I sent an email after receiving my order with no reply as of yet!! It's been more than a week!

Poor Service!!! I placed my order a couple weeks ago and hadn't had it processed 2-3 weeks later. I had to go out of my way to get in contact with their team, then,was it processesed. There seems to be very poor communication from the company, upon receiving my order, I had to contact them about the poor quality of the product, again, silence is the way the company chooses to handle their customers queries. Not a good experience at all, I wouldn't recommend them to anyone looking at buying from them.

This bright idea of a niche business once created by renown Jewelry artisan was once a real gem for cognoscenti , an exclusive and high quality little secret for luxury watches VIP customers or a go-to reference for Jewelers...Fifteen years later, now run by a not so prodigal son like a Seven Eleven with untrained, unprofessional Millennials with a (faux Parisian) high nose attitude, it has become a mainstream staple for pretentious hipster wannabees who just bought their first pre-owned Rolex. Overpriced products, messy commercial follow-up and service, they are now outplayed by other recognized competitors around the world...Don't fall for this overrated French tourist trap.

Strap was paper thin. Much thinner than represented in promotional picture.

1. Holes for spring bars tiny, impossible to push spring bars through.2. I selected curved ends for the strap at a cost of €50, later advised to change to straight but no refund of €50.3. Overall quality of stitching is very poor, size, direction of switch both have a big variance. For €310, I expected much better.4. Above issues shared with ABP, photos sent, I'vesent 2 chase e-mails in the past week but still no response - customer service is very poor.

pity, the quality is not up to the price! the package arrives in a small, simple package without insurance

Size indicated on the site not correct but sample made so ok in the end

Rather long delivery time Correct quality but rendering not really in line with photos Not a perfect fit with the watch

Poor product, and appalling customer service. The watch strap I ordered arrived clearly faulty, and given their prices are top-end and they describe themselves as 'family-run' and a 'craft company' I'm surprised it was even allowed to leave the factory. It cost well over €100 but in all honesty had the look of a cheap €5 import, which it may have actually been as I've since noticed from their website that not everything they sell is made by them. So a 'fail' on quality-control then.I contacted ABP Concept (Atelier du Bracelet Parisien) and received a reply fairly promptly asking me to take some photos as proof of what I was saying, which I duly did and returned to them the same day. A couple of days went by and I'd heard nothing so I got back in touch to ask what was happening and a day or so later received the reply that It was being dealt with by their 'Chief of the workshop', and I'd get a response that same day. Over a week has now passed, and despite emailing them again twice I've heard absolutely nothing. So, a fail on customer service too. Staggering, for a family company who talk about quality and attention to detail. There are far better independent watch strap makers out there who value their customers. Avoid!