Abpconcept consistently delivers on-time shipments and fast delivery, with many customers noting quick arrival and reliable tracking. The store earns praise for a wide selection and strong product quality, with numerous mentions of well-made, beautiful, and meticulously finished straps and bracelets. Customer service is highlighted as excellent and responsive, including offers to adapt items and helpful support that enhances the purchasing experience. Overall, customers repeatedly describe precise products that meet descriptions and showcase craftsmanship, with smooth ordering processes and careful packaging.
If you don't want to deal with disappointment and frustration due to an undelivered item that was marked as delivered, and receive no assistance from this watch company, it's best to avoid making any purchases from them. The customer service is unsatisfactory, and I suspect discriminatory behavior, especially towards foreign individuals. My strap never arrived, complained the next day because I thought I would find it in a safe spot or my neighbors but nothing was found.
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Dylan
Rating: 4 out of 5
following a purchase from 26/09/2024
Very good customer service. Just need to be a little bit fast in response time on WhatsApp.
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Philippe G.
Rating: 4 out of 5
following a purchase from 25/09/2024
Fast repair
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Avellaneda
Rating: 1 out of 5
following a purchase from 31/07/2024
For those looking for appearance over quality, you've come to the right site. After 2 months' use on a high-end watch, the leather ran off, and after-sales service offered to send the bracelet back so they could glue it back on, but this is like putting a patch on a wooden leg.
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Sean K.
Rating: 1 out of 5
following a purchase from 13/09/2024
Poor quality not made well at all!!!!
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Alex
Rating: 1 out of 5
following a purchase from 22/05/2024
they sent the order after 2 months even if stated it was in stock. they never responded to my inquires regarding the delay.I have received a strap for Panerai, but I ordered for Breitling, and even if it fits at lugs, it does not fit for the buckle. I have contacted them for exchange, but never resoonded so I am stuck with a 250 euro starp that I cannot use
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Billal
Rating: 4 out of 5
following a purchase from 09/09/2024
Quality leather strap only downside is the poor quality folding clasp, which is really not up to standard !!!!I highly recommend ABP despite the black spot on the folding clasp.
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Delphine M.
Rating: 4 out of 5
following a purchase from 04/09/2024
Seller available by watsaap by phone for a purchase even at a small price very positive side. Very responsive.
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Antoine G.
Rating: 1 out of 5
following a purchase from 19/08/2024
Impossible to set up the bangle , I went to my jewelery service and they cannot fix it , then they ask to another Rolex retailer and again not possible to fix it . Thank you for you reply . AFG .
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Anthony H.
Rating: 4 out of 5
following a purchase from 02/08/2024
Quick turnaround from order to delivery of purchased product
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Sam Y.
Rating: 1 out of 5
following a purchase from 30/07/2024
Strap does not fit. Almost ruined my watch installling this terrible strap
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Stef W.
Rating: 4 out of 5
following a purchase from 26/07/2024
Hello,The bracelets are of good quality and the prices are justified. My order was missing an item and the team sent it back to me very quickly. The only thing I regret is the lack of communication on their part because following my message I had no return other than an automatic email sending the order. The human side needs to be improved.
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Turnerjeffery
Rating: 1 out of 5
following a purchase from 19/07/2024
I have not received the order nor do I have any idea when or how it my arrive.
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Vincent
Rating: 4 out of 5
following a purchase from 08/07/2024
Top for the equipement
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Tommy
Rating: 1 out of 5
following a purchase from 05/07/2024
Wrong color watch band
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Lucotte C.
Rating: 4 out of 5
following a purchase from 28/06/2024
Hello, the welds after sewing the 2-piece zulu bracelet are protruding and rubbing on my wrist. I solved the problem by filing the 4 corners of the welds with a nail file. First wear was therefore not very pleasant. The look is nice in khaki and once the problem is solved the comfort is fine, my watch is a Dodane Type 23 so the case is thick and large diameter, the zulu is flat. Best regards Mr Lucotte
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Lennart W.
Rating: 1 out of 5
following a purchase from 31/05/2024
I have not recived the package
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Lars D.
Rating: 4 out of 5
following a purchase from 28/06/2024
Good products
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Michael C.
Rating: 1 out of 5
following a purchase from 22/06/2024
Nice picture in the internet but the quality is terrible ,I ordered a case for iPhone 14 max plus and a strap for a Cartier. The quality of the products was above all criticism. I had to pay to return the products. The watch strap was redone but on the label it was written that the leather is embrosses and the value is 50. I paid 197 for the watch strap. I consulted the Cartier company representative and a watch dealer in Helsinki and they both told me that they are not sure it's crocodile skin. This experience cost me 25 and a waste of time. I DO NOT RECOMMEND THIS COMPANY TO ANYONE.
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Stephane
Rating: 4 out of 5
following a purchase from 03/06/2024
Bracelet not compatible with interchangeable pumps!
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??? ?.
Rating: 1 out of 5
following a purchase from 29/05/2024
Didn't like
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Thomas M.
Rating: 4 out of 5
following a purchase from 22/05/2024
Good easy to find product
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Wilfried K.
Rating: 4 out of 5
following a purchase from 24/05/2024
Everything perfect, materials ok except maybe the smell of the bracelet, I don't know if it's leather in contact with the skin.
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MVR
Rating: 4 out of 5
following a purchase from 13/05/2024
Good quality. Fast delivery
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Ajay A.
Rating: 1 out of 5
following a purchase from 07/05/2024
Have ordered twice from this retailer. My first order took a very long time to get to me. Customer service kept stalling in their communication on order and delivery status. The second order took just as long and I was disappointed with what I received after having to wait for it. I was expecting a tan brown leather strap (as shown in the pictures on the website) not a dark brown one, which is what I received. Still waiting to hear from retailer on return/ exchange policy.
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Aurelien A.
Rating: 1 out of 5
following a purchase from 08/04/2024
Bad experience with this purchase. Product received incomplete and defective. In addition, the after-sales service is complicated to contact and I am waiting for their return.
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Nouvel A.
Rating: 4 out of 5
following a purchase from 24/04/2024
Impeccable service and delivery
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Claude S.
Rating: 4 out of 5
following a purchase from 25/04/2024
Very beautiful bracelet, value for money. Excellent, it's the first time I've bought and I'll be back for more orders.
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Jean-marc V.
Rating: 4 out of 5
following a purchase from 18/04/2024
Very good: beautiful bracelet, as described. One drawback with the delivery: an envelope stamped "ABP bracelets montre" was left in the mailbox as a single delivery. For a bracelet that costs a certain amount of money, a signature would have been preferable, even if everything went smoothly.
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David
Rating: 4 out of 5
following a purchase from 15/04/2024
I received the bracelet as ordered. Very good quality and beautifully finished. Not yet mounted on the watch, so no definitive opinion yet. I was expecting a little more premium packaging. Delivery times are good, apart from Chronopost which took 4 days! I recommend ABP for the wide choice of materials and personalization!
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Harry C.
Rating: 4 out of 5
following a purchase from 08/04/2024
I already bought a nice strap couple of months ago from you, and I am happy with this one.Unfortunately both of the straps I just bought this time are pretty good, but not good enough as the previous one. I mean that it wasn't written that I have to cut and make so many additional changes to the buckle's end.That's why my feedback is not so high and I think you should advertise it as it must to be.
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Fayez A.
Rating: 4 out of 5
following a purchase from 28/03/2024
I got a custom strap for a Cartier Pasha. Excellent communication and product, the only reason for not getting 5 stars is the price.
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Rémi F.
Rating: 4 out of 5
following a purchase from 15/03/2024
I bought the cordura bracelets in black and khaki. They are very well made. The interchangeable pumps are a must. Ideal for small 15.5cm wrists. Too bad there are only 4 colors and one material. Why not small-hole racing leather? Personally, I use them for two moonswatches.
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Steeve S.
Rating: 1 out of 5
following a purchase from 02/04/2024
Very very bad experience
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Response from Abpconcept
Hello Mr Jorno, You are not a customer of our website please delete your comment. Sincerely, The ABP team
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Christian
Rating: 1 out of 5
following a purchase from 11/03/2024
After ordering a stock bracelet with the option of interchangeable pumps. After only a few days, the bracelet tore right at the notch made by Abp. Their response to this problem is simply that I should buy another one with a discount because the bracelet has been worn! An unacceptable response that doesn't even take into account the obligation to deliver a quality product with a minimum of reliability.
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Emmanuel
Rating: 4 out of 5
following a purchase from 13/03/2024
Interesting overall experience. However, I probably made a mistake on the thickness of the bracelet, which was not thick enough to be aesthetically pleasing. I probably made a second mistake on the width of my bracelet at the case. It's missing 1mm. Sincerely
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Gautier M.
Rating: 4 out of 5
following a purchase from 08/03/2024
I ordered a custom-made bracelet for my Santos. This one was perfect, quality workmanship. The only remark is that for the price the packaging isn't up to scratch, a box wouldn't be too much.
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Response from Abpconcept
Hello Malrieu, We will take care of the packaging. We will send you a discount voucher by email. Don't hesitate to contact us if you need anything. Sincerely, the ABP team
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Claudel
Rating: 1 out of 5
following a purchase from 05/03/2024
Hello I had left a message for the measurements of my bracelet I had asked 19/18 instead of 19/16 we did not take into account my message bravo for the price hat
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Response from Abpconcept
Hello Mr Marchand, unfortunately this bracelet does not exist in 19/18mm, only in 19/16mm as indicated. If it doesn't suit you, you can return it and we can help you make a custom bracelet in 19/18mm. Don't hesitate to contact us by email at [email protected]
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Florian
Rating: 4 out of 5
following a purchase from 01/03/2024
The order was dispatched very quickly and the products were as ordered and well finished.
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