Customer reviews of Abpconcept

High-quality product, only slight complaint: the blue color is darker in real life than in the photos.

Great strap, like the vegan options.

Serious, fast delivery, good communication, nothing to say. However, I was a little disappointed by the quality of the Tropic bracelet I received.

All is perfect, just the delivery time is a little too long.

Boutique. A. Escape. Personal. Unqualified. And. Also. A. The. Head. Of. Customer for. The. Rates. And outfit Door. A. Escape

I received the wrong product (again). Had ship it back to ABP in order to receive the correct product. It has been 2 weeks since I returned it, and I still did not hear anything from ABP.Great straps, horrible customer service

First of all, ABP sent me the wrong belt which cost 1/6 of the price I paid. Once returned, they sent me the correct belt but forgot to send me the Hermes buckle. I had to return the belt because of ill-fitting size at my own cost. After a 1 week wait, ABP finally sent me the correct belt and buckle. The quality of the material and artisanship are some way off the quality of the luxury brand. Hence the 4 stars. Customer service though courteous but a bit less than competence.

Ordered on December 10, 2023, I still don't have my deployant buckle. The reason is an error in the address written on the package sent (although the address on the invoice I received is the right one) and therefore returned to the company. I now have to wait for the parcel to be returned to them. In any case, I'm glad it's not a Christmas present!!!! I'm sure I won't be ordering from them again.

I bought two straps. A year ago I bought the same strap and I love it. Reason to buy two the same straps again. The new straps have a colour I don't like and the size differs from the one I bought a year ago, so I have send the straps back to Paris. ABP is willing to make two new straps, but I am afraid it is gonna take a long time before I have two new straps. I have paid more than 400 euro for straps and to send them back and I don't know when I have the new straps. So I wait and see what will happen…

I've placed several orders (watchbands and belts). The materials are noble and of quality, the shipping fast for items in stock and the prices attractive. I decided to order a made-to-measure watchband. The order and manufacture were taken quickly, but the result is well below the usual production.

Watch strap was made with a damaged piece of skin, customer support was not helpful.

Far from a premium experience.It is striking to me that an artisan asks you to pay items worth just below the price range of Hermès but with a shipping service that is neither reliable, nor efficient.I have been waiting all in all over a month now for a leather Arceau bracelet. The atelier takes up to 2 weeks to prepare and finalize the bracelet, prior to handing it over to Colissimo (French postal and shipping services) which took so far over 20 days to first send the package through the wrong channel, and while trying it for the second luck, shipping it to La Martinique (French Dom Tom island).Fun fact I live in Denmark... !The only star remain for Clémence who is taking care of the client relations and who tried to follow up on the situation.Not worth the hustle.

2nd time in a row terrible problems , zero communication , avoid at all costs.1st time , they do not include a invoice inside the envelope with dhl ( i have physically checked)so despite paying express shipping it stays 10 days stuck.After this the customs bill (I am in NYC) is 231.30 dollars.First time they refuse to fix or cover and it takes an additional 45 days for it to get to me as they ship back and return.This time I foolishly spent 400 dollars with them on a strap and rest assured same problem as before , with same delays ,and nothing on envelope.This time zero communication for a week and i foolishly paid the 231.30 dollar customs bill just to finish this relationship with them once in for all. I offered covering 50/50 , for them to fix it but nope.Very very amateur operation in terms of shipping and completing an order, terrible delayed and elitist communication. My network has a very large reach in the watch world , rest assured my experience in it's full detail , and how patient i have been , writing multiple emails will all be shared so they do not get any repeating business from thousands of people i know.

Quality is bad

Hello,I received my order 1 month ago, but despite several emails and phone calls to explain my problem, I haven't had any feedback to solve my problem.Sincerely,Mr Julien Bouchet

Delivery ok, nothing to complain about.

Good advices, thanks

The built did not fit

Good product and fast shipping.

Everything ok

The thickness of the bracelet is too small, which is not compatible with the watch. However, it seemed to me that the model was mentioned for this bracelet on the site. So I won't be able to use it.

I never received the wristwatch

Great choice of fine products.Unfortunately the slowest website in the world. Takes 10 seconds to load each page. Seriously tempted to go shop somewhere else,

Never received my package never received a response to my inquiries about the package not arriving I will be filing a charge back.

The strap sent was the wrong size & not the same colour as depicted on your site. Also the holes were out of alignment with the deployment clasp. Finally, you failed to respond to my messages.I will not deal with you again

ABP sent me the wrong size strap. I then had to print the return label, go to the postal office and send back the strap. I never got a confitmation of reception, or any message for that matter. I am still waiting for the right strap.ad on: had contact with ABP after all. They apologized, send the correct strap and added an aditional strap to make up for the inconvenience.

I ordered a watch bracelet from ABP costing about US$220. Before it was delivered, their carrier, DHL, demanded US$45 in customs duty, which I paid. A month after I received the bracelet, DHL demanded an additional US$203 for customs. DHL is threatening to ruin my credit, but they refuse to provide documentation for the duty owed. I presented this situation to customer service at ABP who replied that "this is outrageous" and promised to look into the matter and "do something to make it right." That was a month and a half ago and I never heard another word from ABP. If ABP continues to use DHL as their carrier, the lest they can do is stand up for their customers and follow through on their promises of customer service.For ABP's purposes, this event is regarding order #28076 and refers to their email from Diana to me dated 5 July 2023.

I ordered a bracelet for a BR watch, on receipt the bracelet was far from the description in terms of compatibility and quality, ABP moreover acknowledged this in a reply email, I sent the bracelet back, ABP took 10 days to make the refund and refused to pay the return postage (2.75). I would even say that they tried to get me to send it back by ordinary mail, so they could have invoked non-receipt to simply avoid the refund! never again from them!

I received a completely different strap from the one I ordered. No one in the company wants to talk about the complaint.

The strap does not even

The bracelet does not match my watch unfortunately I'm on vacation as soon as I get back I'll send it back to be exchanged Contact me 0032475848976

Reliable shop, occured an issue with the quality of an item, the manager under name Benoit fixed it with dignity and without any vaste of time-n-nerves, the new one item came very fast and really of much better quality. Both were after-market rubber straps to the watches, origins for sure from 3-rd side production.

1 month waiting and still no braceletSo saying it's the carrier's faultI paid and got nothing

Muy bien y rápido

A very good product that fits my chronograph perfectly with the curved handles. Confirms the description. Only downside, the price, 3 times more expensive than the ëessentiel ' range which is already very well made. I recommend this seller for the quality of his products.

The strap I ordered was supposed to have interchangeable spring bars and the strap I received did not. I double checked my order to make sure I had indeed ordered interchangeable spring bars and I had. I then sent an email explaining the mistake. I received a response from ABP Concept a week later denying that they had made a mistake and offering no resolution to the problem. Will not do business with this company again as they have no idea what quality customer service should be.

I still do not have my watch straps. They appear stuck in customs and no one from ABP has reached out to me to provide any updates.

No CITES paperwork from a recent order, held in US customs for three weeks and returned to ABP. Three attempts at contacting ABP to fix the issue and no one contacted me. Called VISA to refund charges.Never again as a customer.

Good product but shipping cost is way too expensive (20€ for shipping from FR to BE).

Very old customer. This is the last time I will be ordering from ABP. The bracelet I received is worthy of a 30 bracelet bought on Amazon.prices are becoming stratospheric.it is now indecent.and globally where before "everything was possible", everything is now becoming exhorbitant when it is not "impossible". I recommend other manufacturers in the area who have kept their feet on the ground! George L.