Customer reviews of Abpconcept

Great product (exactly what I ordered), which arrived on-time. I appreciated their communications, which kept me in the loop throughout the entire production and shipping process. I'm particularly impressed with the variety of leathers and colors offered, although I will say that their prices are noticeably higher than most of their comparable-quality competitors.

No response to my email about completely wrong size for my wrist and how to address this problem.

Shocking and disgraceful business, likely entirely a fake setup. Do not do any business with them. Read reviews of the suffers and the people who were cheated by this company. These are predators with well set traps to rip you off. Go and get your straps from very honest companies like Rubber B or Everest (two of may genuinely good businesses). I do not know how they are allowed to continue their criminal activities in Paris. Very strange, these type of people create hatred in the hearts of honest hard working people who spend their hard earned pennies for hobbies that make them feel good, by taking their money and then vanish in thin air. Absolute criminals.

Terrible customer service or lack of such.One month after the order the package is still not shipped and no response why.Do not buy anything from this place!

Helpful support, timely delivery. Feels and looks great, all for 1/3 of the price of an original Omega crocodile strap. We'll see if it lasts 15 years of daily use like the original did.If it does, I'll give it the missing star, for a full 5.

Very good quality, lot of materials but very expensive

I understand there is a long lead time for a handmade product but I was told that the item would arrive by a certain date but it did not. Then, the strap came without plots which made it completely unusable. I am working with customer service on a solution but it has already taken a week and I do not yet have a resolution. Paying $800+ for a product that is unusable and for expedited shipping is frustrating when I now have to wait many months to use the product. At this point, I really just want a refund and to move on.I appreciate the help in resolving this in short order.Thanks,Cory

Leather strap was hand made very good and customer service was polite. Just needed to be a bit more clear on dispatch and delivery and I ask for some assistance on fitting the strap but I got no reply. I was compensated with an extra tool peace for the delay which I was very thank ful for.

Broken strap

Very nice product, the quality is irreproachable. The classic generic folding clasp is very correct and fitted, and the delivery time is correct (20 days for manufacture).

The quality of the is always perfect (already 6 straps commende) et number of possibilities is always increasing ! Delivery time is unfortunately a little bit long... But when we want quality, we have to wait.

Ordered a Bleu / marron bracelet, got a Noir/ jaune one! Tried to declare my dissapointment, but Email and Support contact were not accessible! No way!!!They use to deliver extraordninary quality.....but never ever again for me!!!!

It would be nice if you had an English version of the emails that could be sent. I ordered 2 gift certificates to try to get to a specific amount and it would be nice if they could have been combined.

Thanks excellent service very quick

I didn't get the item neither the tracking number.

Sent an email to them once I received the watch straps as it is too short and virtually cannot accommodate any wrist. The straps should be one longer than the other but I received 2 short ones. They replied to my email promptly but after my reply, there is no more follow up on my case. I sent two more emails thereafter but it's just silence.

SENT THE WRONG SIZE...ORDERED XLGR, RECEIVED SMALL SIZE...TRIED TO CONTACT THE COMPANY THREE TIMES, NO RESPONSE...VERY POOR SERVICE...

I have ordered a second alligator strap for my WG Daytona since the first didn't quite meet my expectations in terms of colour. This time I ordered a black one, but compared to the picture advertised, I received what looks like a very different product. I have tried emailing them, they have responded once over the course of a month. Very frustrating and I am trying to get a refund.Edit: I received a replacement strap as the one advertised. It is a great product, but it did take a very long time from start to finish.

Todo perfecto Gracias

Spent several hundred dollars and never received a single item

I truly wish I had listened to the negative feedback, but I brushed it off as people judging to harshly, e.g. delays due to COVID19. I was so wrong. Same thing happened to me: delays, promises, more delays and empty promises... Finally, the strap arrives and pretty much every single measurement is wrong. Not even the lug width was correct. From there on, I have been faced with silence and EUR 300 is down the drain... Please, be smarter than I was: Don't do business with this company.

Really disappointed, I thought I was calling in the professionals for a personalized watch project for my brand, but I received a sloppy made-to-measure bracelet. Customer service obviously offered to send it back (at my expense) to correct the defects, but only part of it was corrected, leaving cracks on the edges. I really don't recommend custom-made with them, for half the price there's much better elsewhere with real finishes, unfortunately not in the leather I wanted, but to choose I prefer quality.

band was not compatible with watch

Very good communication and help to order. Received one of three items faulty (thus minus one star for bad quality control) but they proceeded with replacement without problems. Overall very satisfied with customer service.As for the quality of the straps it remains to be seen with time. They look very nice indeed.

I haven't receive my strap yet , it's taking longer than I expected !

Until today, I have not received my order (22 days from ordering)

Decent quality leather but very average edge finishing. Stainless steel buckle (copy) is decent. Overall not bad but overpriced.

The custom strap from ABP fell apart within 3 days!! Had a custom strap made for a Rolex. Company was very responsive when designing the strap. Took a few months to make and cost $300+. Once it arrived, the leather started to peel off the rubber that it was glued to within just 3 days. Within 5 days, I could no longer use the strap. Despite my numerous attempt to reach ABP, nobody has communicated back to me from this company. Horrible quality - steer clear of this company.If ABP reads this - I am still waiting on a response. (over a month+).

Classic Nato bracelet displayed available.....Inquiry e-mail 34 days later, no reply. 45 days after the order, still no news, second e-mail; all outside the confinement period, otherwise I wouldn't mention it.I'd like to add that I'm used to ordering abroad and that such a scenario has never occurred to me. PS I doubt I'll get anything from them, they're closed in August.... no big deal.

I ordered and paid for an alligator strap (120 eur) and received a brown plastic strap. !!!! huge scam

MORE THAN 2 MONTHS have passed since my order. (April 30, 2020) and STILL NO BRACELET. It's the typical French company, they cash in and you struggle.I'll spare you all my calls and connections to move the case forward. Damien in customer service is an arrogant and pretentious character who spouts his lying blah blah blah to show you that all this is normal and that your request is unfounded.

I ordered a strap over 7 weeks ago, and have exchanged multiple emails with them where they kept saying that it's getting delayed. And now for the past week, I've gotten no response to 2 emails I've sent and I still haven't received the bracelet. I was basically robbed for over 200 usd. DO NOT attempt to make an order as I've been reading similar reviews.

I ordered 4 straps in the biginning of aprili payed all in april. in June i received only 3 straps. one in poor quality.still missing items for 56 euro.no reaction!!!! dont buy there!!!!!

Manufacture timing little bit long but the service and the quality is top.Thank you.

good leather quality and not good finishing

I paid over £200 for an open ended watch strap to fit an old watch that had fixed bars. the strap had adhesive on each half to fix the strap onto the bars, I fitted the strap onto the watch and clamped the ends of the strap with the adhesive on for 24 hrs to set. within 2 hours of removing the clamps both halves of the strap came open on their own without the watch even being touched. I repeated the process with the same result. I the contacted ABP customer support via email and was ignored, I contacted them twice more before I received a response. The response was that I should buy some glue and stick it myself! I was also called a liar because in my last email I had said it was the third time I had tried to contact them and they wrongly insisted it was only two times. Avoid this overpriced crap.

I ordered a leather strap that is supposed to fit with a Rolex Datejust 41. The strap didn't fit my Datejust 41. The spring bars wouldn't line up with the lug holes. Even if they did, the Oyster clasp does not line up with the strap. Very, very disappointed given the price I paid. Even more disappointed given that I am a returning customer. Even further disappointed that I have tried to email ABP Concept three times for a solution but emails are not returned. I will not be buying from them again. I would urge extreme caution to any buyer after my experience.

No customer support at all. Strap sent were the wrong size and poor quality. I emailed their customer support 2 times and never heard back.

Super fast shipment. High quality merchandise.. The price is rather expensive, otherwise it's a five-star rating.

These tools are absolute rubbish. I bought the most expensive I could find and they don't even fit the screws. $200 user