Customer reviews of Abpconcept

Very bad quality for this rubber bracelet broken after only 4 months ... luckyly I saved my Rolex which dropped on the floor !!!!!

Good responsiveness to stock problems.

Have bought 2 watch straps from ABP

The strap configuration system and the choices are excellent. ...but the system never lets you order. Tried several times with different browsers, after the final step you end up on the home page with an empty cart and no order.I liked the strap I made, so I tried again and made a PDF with the configuration –no problem with the excellent tool. …and then I tried ordering by email. No reply. Tried again. No reply for days. Tried again, got some replies.... to make things short: It took another few days of waiting and asking for info before I got a nice reply and useful improvement to my design …blabla… same difficulties with the payment link Finally got payment done.No information on the status after the estimated delivery time was over a few days... request by email... no reaction... few days later: the strap arrived and I love it :) Final small disappointment is I never got the discount for registering on their page, which I did before my order. They somehow missed it too, when I asked for it by email – a little late after paying the full amount – you may guess it: no reply Note that I wrote in English, not French

I have not received my watch strap, the package has been shipped back to France and my funds have not been returned. I'll be calling my credit card company on Monday to let them know that this charge must be reversed as ABP did not deliver the product I had paid for.

The site, the products and the service are of good quality...I would like more promotions on the Internet.

The product was horrible quality and the pins didn't fit into the lugs. Do not waste your money on this!!

I still didn't receive my strap

Straps which this company makes has a premium quality. Delivery of my parcel was very quick, I'll do recommend ABC Concept to my friends

I read 100s of reviews of many strap brands before proceeding with ABP for my Panerai. I received the strap and found 2 tears in the leather. I was so disappointed. I contacted the website via its email which was supplied with the invoice. I received no response for a number of days (interesting how when I first contacted them about the purchase, they responded overnight but when it comes to complaints, silence). I then called their store in France at my expense to find out what was going on. I managed to speak to someone who had limited English who said someone would call me back. Overnight, a response came saying "the tearings don't look really bad". I was shocked - there shouldn't be any in the first place!!!! I was asked to return the strap "if I want" and they would give me another. I was so upset. In addition, the strap was so thin and seemed quite poor quality. I asked for a refund in the letter I sent back with the strap - that was my preference. If they couldn't do this, I would accept a replacement but I said to them I view their products as poorly made and cheap. They didn't refund me but instead sent another strap. This is such a different outcome to what I expected after all the glowing reviews. I won't be buying from them again.

Order received quickly, no problems, but not super quality bracelets.

I have ordered the strap online and waited for over a month until I finally go to the shop and collect it myself.

Sent wrong color Tried emailing them 4 times but got no reply

Everything was incorrect in my order..and I sent an email after receiving my order with no reply as of yet!! It's been more than a week!

Poor Service!!! I placed my order a couple weeks ago and hadn't had it processed 2-3 weeks later. I had to go out of my way to get in contact with their team, then,was it processesed. There seems to be very poor communication from the company, upon receiving my order, I had to contact them about the poor quality of the product, again, silence is the way the company chooses to handle their customers queries. Not a good experience at all, I wouldn't recommend them to anyone looking at buying from them.

This bright idea of a niche business once created by renown Jewelry artisan was once a real gem for cognoscenti , an exclusive and high quality little secret for luxury watches VIP customers or a go-to reference for Jewelers...Fifteen years later, now run by a not so prodigal son like a Seven Eleven with untrained, unprofessional Millennials with a (faux Parisian) high nose attitude, it has become a mainstream staple for pretentious hipster wannabees who just bought their first pre-owned Rolex. Overpriced products, messy commercial follow-up and service, they are now outplayed by other recognized competitors around the world...Don't fall for this overrated French tourist trap.

Good service some from start to finish

Good experience, response to my queries were very prompt and helpful. Delivery was very quick and most importantly, the product was very well made.Good experience!Thank you!

good, 90% faithful to the original

1. Holes for spring bars tiny, impossible to push spring bars through.2. I selected curved ends for the strap at a cost of €50, later advised to change to straight but no refund of €50.3. Overall quality of stitching is very poor, size, direction of switch both have a big variance. For €310, I expected much better.4. Above issues shared with ABP, photos sent, I'vesent 2 chase e-mails in the past week but still no response - customer service is very poor.

Easy, quick and effective. A very smooth experience of the online shop. The only challenge is to be 100% sure of the colour of the strap you're buying as you only see it through a screen...

I am satisfied with the quality although it does look better on the website. The delivery was prompt and and fits my speedster very well.

Was a good experience overall. Initially forgot to ship the clasp.

Serious but expensive

Good quality, in accordance with the catalog.

The quality of the strap is great and delivery to Australia was quicker than expected. The only slight disapppintment was how rough the aged leather strap was. I chose the dark brown aged leather watch strap which turned out to be much lighter coloured when delivered. Perhaps this will darken over time. The texture of the leather was also quite rough, like nubuck. The website gallery mentions vintage leather which is what I had hoped for but this wasn't an option on the custom list of leathers to choose from. Overall, I'm happy with my custom strap and I think the leather will age to become the colour and finish I wished for from the start.

Poor product, and appalling customer service. The watch strap I ordered arrived clearly faulty, and given their prices are top-end and they describe themselves as 'family-run' and a 'craft company' I'm surprised it was even allowed to leave the factory. It cost well over €100 but in all honesty had the look of a cheap €5 import, which it may have actually been as I've since noticed from their website that not everything they sell is made by them. So a 'fail' on quality-control then.I contacted ABP Concept (Atelier du Bracelet Parisien) and received a reply fairly promptly asking me to take some photos as proof of what I was saying, which I duly did and returned to them the same day. A couple of days went by and I'd heard nothing so I got back in touch to ask what was happening and a day or so later received the reply that It was being dealt with by their 'Chief of the workshop', and I'd get a response that same day. Over a week has now passed, and despite emailing them again twice I've heard absolutely nothing. So, a fail on customer service too. Staggering, for a family company who talk about quality and attention to detail. There are far better independent watch strap makers out there who value their customers. Avoid!

Very good products and efficient customer service. A commercial gesture was agreed following an extended delivery time. Modulo... that it was impossible for me to take advantage of it, as the instructions given were really unclear.