Customer reviews of Aden

Dear customer,

Thank you for sharing your review with us. We are sorry to hear that your experience did not live up to your expectations and would like to clarify a few points to reassure you and our future guests.

First of all, concerning the dimensions of our jewelry, these are clearly specified on the description page of each product so that our customers can make an informed choice.

As for delivery times, we apologize for the delay. The month of August was marked by high demand for our bespoke jewelry, which had an impact on our usual delivery times. We have sent you an email to inform you of this, but we understand that some customers using Gmail or Hotmail addresses may not receive all our messages, even in their spam folders. To avoid this, we recommend that you add our email address to your list of trusted contacts.

As for the manufacture of your jewel with black diamonds, we confirm that it was made in our workshop in India. India is a world center for jewelry manufacturing because of its craftsmanship and traditional gem-working techniques. It also benefits from competitive production costs and direct access to many precious stones (see explanation of our manufacturing process, sent by e-mail with your order confirmation). We have chosen to work with this workshop for over 20 years because of their recognized expertise, enabling us to offer you high-quality jewelry at competitive prices. It's important to note that over 90% of gemstone jewelry sold in France is made outside the country, and we're proud of our partnership, which guarantees our customers exceptional products.

We understand that every customer is unique and that their perceptions may differ from our expectations, although we strive to do our utmost to satisfy each and every one. We know we can't please everyone, but it's precisely through feedback like yours that we continually strive to improve, as we have since our company was founded in 2003.

We hope these explanations give you a better understanding of our process, and thank you for your understanding. Should you have any further questions or concerns, please do not hesitate to contact us.

Yours sincerely

Frédéric
Customer Manager

Dear customer,

We sincerely apologize for the confusion regarding delivery charges and the shipping method chosen. There was an internal error which led to your parcel being sent via Colissimo when you had chosen DHL. We understand your dissatisfaction, and are truly sorry for the inconvenience caused.

We have also noticed that some of our customers using email services such as Hotmail or Gmail experience problems with the reception of our emails, due to spam filters which can sometimes classify our communications in inappropriate folders or block them completely. This may explain why you haven't received a reply from us.

To avoid this kind of inconvenience in the future, we invite you to contact us directly by telephone. This will enable us to address your concerns immediately and efficiently.

We will take immediate steps to rectify this situation and ensure that it does not happen again. Your satisfaction is important to us, and we regret that this experience has tarnished your perception of our service.

Please know that we are always available to answer any questions or concerns you may have, and we hope that you will give us another chance in the future.

Yours sincerely

Hello Jean-Jacques, I'm sorry to hear that your shopping experience was unsatisfactory and that you were disappointed with the size of your earrings (which was clearly indicated on the description page) and that one of them broke. We will do our best to understand what happened and find a solution for you. We are committed to providing our customers with high quality products, which is why we always strive to offer the best service. Your satisfaction and loyalty are very important to us. We look forward to finding a solution for you.