Customer reviews of Aden

Dear Guest,
Thank you for sharing your review and I'm sorry that the color of the emeralds did not fully meet your expectations. Allow me to explain the complexities involved in the color nuances of gemstones, particularly emeralds.
Emeralds are stones whose color can vary considerably, with infinite shades ranging from pale green to deep green. To better understand this diversity, imagine emeralds as the leaves of a tree through the seasons. Just as each leaf can have a slightly different hue, influenced by sun, wind and humidity, each emerald has its own unique color, shaped by natural forces over the millennia.
The emeralds that accompany your earrings have been carefully selected by our expert based in Jaipur (the world's gem hub), with whom we have been working for over 20 years. His vast experience in the field of gemstones guarantees that every stone chosen is of the highest quality. All the gemstones that accompany our gold frames are selected for their beauty and integrity, ensuring our customers a piece of jewelry that meets the highest standards of quality.
We understand, however, that color is an important criterion for our customers. That's why, on confirmation of each order, we offer our customers the opportunity to contact us by email and specify their stone color preferences prior to manufacture. This ensures that the final jewel will perfectly match their expectations.
By purchasing our stones directly from Jaipur, our customers benefit from our expertise and long-standing relationships with trusted brokers. This enables us to offer a wide range of shades and prices, catering for all kinds of preferences and budgets, while guaranteeing excellent value for money.
We hope you find this information useful, and that we will have the opportunity to accompany you again in your choice of jewelry that will delight you to the full.
Yours sincerely
Frédéric Customer Manager, Aden

Dear customer,

First of all, I'd like to thank you for your feedback and apologize for the delay you encountered with your order. We did indeed encounter a technical problem that caused a delay, and we sent you several communications to keep you informed of the progress. Unfortunately, it seems that some of our messages may not have reached you.

For customers using Gmail or Hotmail addresses, it sometimes happens that our emails are filtered into spam or promotional folders, which may prevent you from receiving our important communications. We recommend that you add our email address to your contact list to ensure that you receive our messages in the future.

We thank you for your understanding and patience, and hope you are satisfied with the quality of the earrings. If you have any further questions or concerns, please do not hesitate to contact us.

Dear customer,

Thank you for sharing your review with us. We are sorry to hear that your experience did not live up to your expectations and would like to clarify a few points to reassure you and our future guests.

First of all, concerning the dimensions of our jewelry, these are clearly specified on the description page of each product so that our customers can make an informed choice.

As for delivery times, we apologize for the delay. The month of August was marked by high demand for our bespoke jewelry, which had an impact on our usual delivery times. We have sent you an email to inform you of this, but we understand that some customers using Gmail or Hotmail addresses may not receive all our messages, even in their spam folders. To avoid this, we recommend that you add our email address to your list of trusted contacts.

As for the manufacture of your jewel with black diamonds, we confirm that it was made in our workshop in India. India is a world center for jewelry manufacturing because of its craftsmanship and traditional gem-working techniques. It also benefits from competitive production costs and direct access to many precious stones (see explanation of our manufacturing process, sent by e-mail with your order confirmation). We have chosen to work with this workshop for over 20 years because of their recognized expertise, enabling us to offer you high-quality jewelry at competitive prices. It's important to note that over 90% of gemstone jewelry sold in France is made outside the country, and we're proud of our partnership, which guarantees our customers exceptional products.

We understand that every customer is unique and that their perceptions may differ from our expectations, although we strive to do our utmost to satisfy each and every one. We know we can't please everyone, but it's precisely through feedback like yours that we continually strive to improve, as we have since our company was founded in 2003.

We hope these explanations give you a better understanding of our process, and thank you for your understanding. Should you have any further questions or concerns, please do not hesitate to contact us.

Yours sincerely

Frédéric
Customer Manager

Thank you for your feedback, Camille. We're sorry if the ring wasn't quite what you expected. We do our best to provide accurate descriptions of our products, but we will take your comment into account to improve our services in the future. We hope you will continue to enjoy our products despite this minor inconvenience. Thank you again for your feedback and your confidence in our brand.

Dear customer,

We sincerely apologize for the confusion regarding delivery charges and the shipping method chosen. There was an internal error which led to your parcel being sent via Colissimo when you had chosen DHL. We understand your dissatisfaction, and are truly sorry for the inconvenience caused.

We have also noticed that some of our customers using email services such as Hotmail or Gmail experience problems with the reception of our emails, due to spam filters which can sometimes classify our communications in inappropriate folders or block them completely. This may explain why you haven't received a reply from us.

To avoid this kind of inconvenience in the future, we invite you to contact us directly by telephone. This will enable us to address your concerns immediately and efficiently.

We will take immediate steps to rectify this situation and ensure that it does not happen again. Your satisfaction is important to us, and we regret that this experience has tarnished your perception of our service.

Please know that we are always available to answer any questions or concerns you may have, and we hope that you will give us another chance in the future.

Yours sincerely

Dear customer,

Thank you for taking the time to leave us a review of your purchase. I'm delighted to hear that the delivery went well, but I'm sorry to read your concern about the amethyst in your pendant.

Amethyst, like many natural stones, often has inclusions or internal features that are testament to its authenticity and geological formation over thousands or even millions of years. These distinctive marks are often what make each stone unique and precious.

What you perceive as a "fracture" through the stone is most likely one of these natural inclusions or an internal feature unique to amethyst. These "imperfections" are not only common, but are often sought after by gem lovers, as they attest to the stone's true, untreated nature.

To add a note of information on this subject: amethyst can show strata or bands within the stone. These strata are the result of variations in the stone's growth conditions over time. Amethyst is a variety of quartz, and like other types of quartz, it can show bands or areas of different color due to variations in impurity concentration, temperature, pressure and other factors during its formation. These bands can vary in thickness and color, from very thin to wider bands, and from light to dark purple hues. Strata can add to the beauty and uniqueness of each amethyst specimen.

We always select our stones with the greatest care, favoring those that offer the best combination of color, clarity and natural characteristics. If, however, you remain dissatisfied or have any further questions, please do not hesitate to contact us. Customer satisfaction is our top priority.

Yours faithfully

Frédéric

Thank you Annabelle for your review. We are very sorry that your first experience with Aden was not what you expected. We are delighted, however, that your problem was solved thanks to our customer service. We do everything in our power to offer our customers the best possible quality and satisfaction.

Hello Jean-Jacques, I'm sorry to hear that your shopping experience was unsatisfactory and that you were disappointed with the size of your earrings (which was clearly indicated on the description page) and that one of them broke. We will do our best to understand what happened and find a solution for you. We are committed to providing our customers with high quality products, which is why we always strive to offer the best service. Your satisfaction and loyalty are very important to us. We look forward to finding a solution for you.

Hello Martine, thank you for your comment, our packages are shipped within 24 hours and we are unfortunately dependent on our carriers for delivery times that may be extended for some customers during this busy period.
Have a great holiday season!

Hello Sandrine,
We are sorry that the item does not conform to your order. We invite you to contact us via our customer service so that we can find a solution and offer you a more satisfactory shopping experience.
Thank you for your feedback.

Thank you for your feedback, FATIMATA. We are sorry that your order arrived a little late. We strive to provide fast and quality service and hope to provide you with a better experience next time.

Thank you very much for your review, Annick. We are glad you enjoy our store. We are always looking to improve our services and products to provide you with the best possible experience.