Customer reviews of Adjust

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 627 published reviews
5 508 81% 4 108 17% 3 9 1% 2 1 0% 1 1 0%

Summary of reviews

Adjust is recognized for its efficient and fast delivery, with many customers noting that their orders arrive quickly and in good condition. The product quality stands out, particularly with the lumbar cushions and seat covers, which are described as comfortable, well-designed, and effective at relieving back pain during long journeys. Customers also highlight the ease of installation, making it simple to set up the products without hassle.

Reviews 1, 2 and 3 stars

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Bernard L.
Rating: 3 out of 5
following a purchase from 06/03/2025
0: Seat too short; cuts off the legs. Interesting and effective backrest.
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Response from Adjust
1: Thank you for your feedback. Regarding the seat, it is sloped, and its thin side then leads to the original seat, ideally in continuity. Perhaps some seats are less 'receptive'? You also acknowledged the sensitivity of the person for whom the equipment was intended ('unfortunately very sensitive due to health issues') and we agreed on a return and refund. In any case, it's good that you tried! Because very often ad'just is THE SOLUTION. Best regards, J. Tognet, Designer and Manager.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/05/2021
I'm really disappointed, I thought that for the price it was for the seat AND the back, but unfortunately it's not. So I find it a bit expensive.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/10/2020
Not received
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Response from Adjust
Hello Mr. Diallo, we suffered from numerous malfunctions at DPD and the Post Office in September and October ... completely beyond our control and very detrimental both to our customers and to ad just's image and our workload. We apologize for the delay in delivery. If you had contacted us, given the delay, we would certainly have sent you a "bis" shipment to your satisfaction on time, as we have done for several other customers. We look forward to hearing from you. The ad'just team.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/01/2020
At first I had a bit of trouble understanding because there was too much information and I didn't know how to choose my article.
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Response from Adjust
Hello Mr. *********** . We thank you for taking the time to answer the survey . We note a contradictory information " order not received" and on the other hand " ultra fast delivery" . The comment about " order not received" seems to be an error, perhaps even beyond your control, isn't it? Yours faithfully
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/10/2019
Wide choice
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/08/2018
this is the first time I've placed an order, so I don't have a lot of experience, but I'm very satisfied with this purchase.
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Response from Adjust
Dear customer, thank you for your purchase and for your comment. We would like to draw your attention to the fact that everything went well with your purchase but that you only have a rating of 3/5. We wanted to draw your attention to the fact that this clear rating is penalizing for us as it is clearly below our average. If you are still very satisfied, could you please revise your rating to at least 4/5? Yours sincerely Jean Tognet - designer and manager
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/06/2018
Poorly packaged product, received in a battered cardboard box, fortunately the plastic packaging was in good condition. I will not recommend it again.
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Response from Adjust
Hello Mr Soher, I'm sorry you weren't well served. As stated in the message left on your mobile, I would like to speak with you to better understand the seriousness of the problem and relay it to my logistician to avoid this type of problem in the future. I hope I'll have the opportunity to see you online soon. Yours sincerely
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/06/2018
Catastrophic delivery
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Response from Adjust
Hello Mrs. BENCHABBI, what happened to the delivery of your ad'just cushion? Our logistics subcontractor, AXE Logistics, ships on time with partners selected for their reliability, in particular DPD Predict.
How could this delivery have been so"catastrophic"? Kind regards.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/05/2018
In my order tracking, the order delivered a week ago has still not arrived and my request for a return in accordance with the law and ajust's terms and conditions of sale has still not been authorized.
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Response from Adjust
Dear customer, we are very sorry about this situation. We will do everything in our power to rectify the situation and ensure your satisfaction. We are analyzing the situation and will get back to you as soon as possible. Best regards.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2018
Very happy with my purchase. The booster cushion is comfortable and stable thanks to the support pads on the ribs. On the other hand, very long delivery.
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Response from Adjust
It's a shame to give a 3/5 rating for a delivery problem during the May bank holidays ... Especially as we offer several options, including chronopost ... and the Point Relais delivery you chose was offered to you. Yours sincerely The ad'just team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/03/2018
The seat slips, the side cushions aren't firm enough and the packaging isn't suitable: cardboard in a sorry state, fortunately the product wasn't affected. It's a shame, especially as the price is quite high. I know that for the seat, it would fit well with the back part. If this part is necessary, why offer the seat without the back?
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