Customer reviews of ADP Guitar Parts

Hello,

We are sorry that these truss rod covers do not meet your expectations. The dimensions of each model are detailed on the product sheet, and unless there was a shipping error, the parts sent are in accordance with those announced.

We also contacted you by email more than a week ago to understand precisely the problem and help you find the right format for your instrument, without any response from you to date.

We remain at your complete disposal to discuss and, if necessary, find a solution. You just need to reply to our email or write to us directly.

Etienne

Hello,

We apologize for the delay regarding the refund of your pickguard.

For orders placed via eBay, the refund can only be triggered when the return is marked as shipped on the platform, with the tracking number provided.

In the absence of this information, processing may indeed take a little longer. The refund has since been processed.

Best regards,

Etienne

Hello,

Thank you for ordering from us and for taking the time to share your feedback.

The dimensions of the tuners are indicated on the product sheet to avoid any incompatibility.

Following your message, I contacted you directly to recommend a set of adapters compatible with your Les Paul Studio, which you then ordered.

Not having heard back from you, I hope the installation went smoothly and that you can now fully enjoy your new tuners.
I remain available if you have any questions.

Best regards,

Etienne

Bonjour,

😊 Après tous nos échanges, votre note nous paraît un peu sévère. Nous sommes vraiment désolés que les vis n’aient pas répondu à vos attentes.
Nous vous avons conseillé avec les informations dont nous disposions, et vous avions proposé un retour à notre charge et un remboursement.

Pour la livraison, il arrive que Mondial Relay modifie le point de retrait si celui choisi est saturé ; nous comprenons la gêne occasionnée.

Merci pour votre retour.

Maëlle

Hello, and thank you for your feedback.

I am sorry to hear that the mounting holes did not match on your pickguard. This is a problem I do not usually encounter with this model. I tried to contact you to learn more about your guitar and to offer you a solution or a return at my expense, but unfortunately, I did not receive a response.

Please feel free to get back to me, I would be happy to find the best solution for you.

Best regards,
Etienne