Customer reviews of AIR AND ME

Not received and no response to my emails

purchase of two pumps: the first one does not work... I am in contact with customer service. To be continued!

I waited a whole day for the parcel, in agreement with the GLS deliveryman. The deliveryman didn't come and said he had dropped the parcel off at a relay point. However, the parcel was not dropped off at the relay point where I went for nothing. Scandalous. I'm going to advise against GLS on all sites, and Air & Me as well, since you associate your deliveries with these crooks!

The pump does not correspond to the model requested!!!

Object supposed to be made of wood Actually made of plastic

No response from the after-sales service on my request, as I only received one of the two packages. It's a pity, because the shipment was fast, the product was of high quality (what I received, anyway), and I have no reason to believe that air&me had anything to do with the delivery problem. But no response from the after-sales service to make a complaint to the carrier, which is pretty upsetting.

I bought my first humidifier, and it worked for a while, but not all the time. When it became clogged with limescale, I cleaned it and changed the filter, but it no longer worked. I exchanged it for a new one, which also had problems with the electronic contact. I finally gave up.

The small fasteners used to assemble the two grilles are very poorly designed, making it impossible to put them in place. Too bad, because the fan works well.

A message was sent from the site telling me that the relay point I had chosen could not receive the parcel. This message was ambiguous and implied that the delivery would be made via another relay point. So I sent a message asking for clarification. No reply. In the end, the delivery was made to my home, but I was not informed.
Fortunately, I was at home.

Incomplete information

Shipping / delivery time not respected

Monochrome site, not very clear. No customer service contact phone.

I don't like it at all. Does not smoke, the smell is really light. I have another one from another brand, nothing to do with it. Disappointed and no feedback from customer service do not recommend!

Before I placed my order, the site did not respond to specific questions asked 2 times and contrary to promises of a quick response.

The product doesn't work and the after-sales service doesn't give me any instructions for changing the device or anything else.

Disobliging communication. You've lost a loyal customer. I wouldn't recommend it.

I didn't receive my order, it was supposed to be express, I ordered on April 3rd and apparently it won't be before April 15th.

4 days to place an order....

I am very satisfied with the navigation on your site, the placing of the order and the delivery. I am however very dissatisfied with your customer service (see my following comment).

The reason is that I received a device that doesn't work, so I had to return it at my own expense, which doesn't make sense to me. I returned it to the point where I picked it up and haven't heard from it for a week now. I would have liked to receive a working device or my money back as soon as possible. Thank you very much.

the recipient's address was wrong (bat B was missing) so I had to claim it from the post office, which sent it again with more than 8 extra days .... of course I had given my full address!

Satisfied with the speed of delivery but after-sales service more than disappointing after 1st use of the product. I called the very next day to report a fault that was more than annoying when using the column fan (squeaking, rattling noise in oscillating mode), bearing in mind that I'd noticed a problem with the finish, with the bottom of the plastic column showing an offset and inevitably catching on the circular support, whose coating was already damaged after one day due to rubbing. The "adviser" tells me she's never had this feedback, that there's no solution. For a €99 column that squeaks and rattles as soon as you use it, and the coating crumbles after a day, I ask for an exchange at least, wanting to remain confident about this product, but no, she tells me it's impossible! On the other hand, she does tell me that I'll have to pay the shipping costs no matter what, so I give up and end up with a very pretty column that's certainly easy to use, but with a flaw that damages it and makes it usable with earplugs. Quite simply, I feel ripped off.

The product purchased does not work

I'm waiting to be notified of the livreson

no after-sales responsiveness

I ordered my product in white and it arrived in BLACK, which is apparently not the first time on this site. I had seen someone leave the same comment. I thought I didn't have the same problem...

Dear Sir/Madam When I opened my parcel, I noticed that the packaging of the Sylver Cube item had been opened, which does not guarantee that it will not be used. I would be grateful if you could send me an item in the condition in which it was sold. I trust you will understand my request. I have noticed that the filters are not the same as when I placed my last order. Is this normal?

Site not updated. Products offered and not available after purchase.

Unknown delivery status, inefficient customer service, I don't review the product.

Rather than the distributor (natural air) who already has a lot of work to do with his resellers and needs to be spared, choose the same resellers, who are much better placed to meet your commercial and logistical demands.

Order well received but had to wait 3 weeks to receive it ...

The after-sales service for blueair sense+ and blueair aware does not know its products. The tone used in the messages is incandescent. I felt like I was being treated like a moron. AirNaturel seems to be the SAV France for the blue Air brand, because my support request was sent via the Blueair Friend application, and it was airnaturel who replied to my message.
The purchase process and delivery went smoothly. I urge you to listen to your customers better and not assume that they are stupid. As it is, if it's possible for you to order from another retailer, or to access Blueair support directly in Sweden, move on. If you have no choice... here's a customer's opinion, uncensored.

The device doesn't work as I expected.

not very effective, poorly documented, only positive point: the "device is recyclable

unit does not work, a few ml for a room full of humidity

little info

109€ for a dehumidifier that I found at another retailer at 89.99€, I'm very disappointed, I wanted to buy it directly from a specialist rather than from a supermarket and I got ripped off, http://www.vandenborre.be/fr/deshumidificateur/air-naturel-ddh20-1

Very disappointed with the Lea diffuser. This product diffuses almost nothing. You can only smell it if you stick to it. I returned the product, which was refunded, albeit with a note from Air Naturel saying that they had tested it with THEIR oil and that it worked perfectly in a 15 m2 room. First of all, the manufacturer's technical specifications state 50 m2, and Air Naturel's 30 m2, which isn't 15! Finally, my essential oils are bought in a para-pharmacy. The brand is Phytosun. If this diffuser only works with the huikes on the site, you need to specify this and also specify that it only diffuses for 15 m2 and not 30!

Noisy and inefficient 0.3 L / 20 H in 23 m2 high humidity! . In my bedroom, located to the north, I have to turn it off to sleep! Noise level higher than that given on your website, inefficient, very little water recovered in a damp room! Have, in living room of 25m2, a QLIMA 510 with compressor: 1.5 L/day and listen to TV without any discomfort. Very disappointed with this purchase and will let friends know.

dehumidificateur 12 volt . certes cet appareil fonctionne en 12 volt mais sur une prise 220 et transfo. donc pas possible en camping car!!!!