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A
Rating: 4 out of 5
Product delivered by parcel relay on time and as expected. 2nd order on the site with no worries.
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Customer reviews of AIR AND ME
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 112 published reviews
Summary of reviews
Air and Me consistently delivers on strong product quality and thoughtful design, with customers noting quiet operation, effective performance, and aesthetically pleasing devices such as purifiers, fans, and dehumidifiers that fit well in homes. Users highlight fast, reliable delivery and secure packaging, with many purchases arriving quickly and items arriving exactly as described and ready to use. The customer service and overall experience are praised for efficiency and helpfulness, including rapid assistance, clear advice, and repeat recommendations to family and friends. Products are described as discreet, effective in reducing humidity or improving air quality, and well-suited for night use and compact spaces.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
- Site navigation could be improved - Products are of good quality and delivery is fast - Customer service responds to e-mails within a day.
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A
Rating: 4 out of 5
Fairly easy to use
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A
Rating: 4 out of 5
order conformed and arrived quickly
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A
Rating: 4 out of 5
It's a good site, but stock-outs are long. We need more stock and French manufacturers.
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A
Rating: 4 out of 5
My search was easy, delivery fast, device and start-up simple.
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A
Rating: 1 out of 5
Disobliging communication. You've lost a loyal customer. I wouldn't recommend it.
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Response from AIR AND ME
Hello Madam, We are very sorry that your customer experience was negative and that this has affected your perception of our brand. We strive to achieve maximum satisfaction for all our customers. Sometimes, however, the words we use do not accurately reflect this desire, and we apologize for this. Yours sincerely, The air&me team.
A
Rating: 4 out of 5
Packaging battered and damaged but contents intact.
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A
Rating: 4 out of 5
Fast and efficient delivery.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
A received device does not work
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A
Rating: 4 out of 5
lack of relay points in town center mairie
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A
Rating: 4 out of 5
I was delivered on time. However, the silver cube model I received was not the one I wanted. But I'd be happy with it.
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A
Rating: 4 out of 5
a slight difficulty in finding the right filter reference; but once on the right page, no problem ordering
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A
Rating: 4 out of 5
The only downside is delivery: on the site, the delivery options indicated are colissimo and Mondial Relay with Monday dispatch for weekend orders (see FAQ). At the time of ordering, the delivery method proposed was Geodis and not colissimo. The order was dispatched on Tuesday and I was unable to track the parcel, the link on the website sent me to the post office website. Geodis delivered the next day without any warning message (delivery to a company). Otherwise RAS.
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A
Rating: 4 out of 5
Simple, pleasant site, easy to order
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A
Rating: 4 out of 5
Strong packaging and very well protected fragile products. I would have given a 5* if the delivery times announced on the site had been respected.
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A
Rating: 4 out of 5
the site lacks clarity but Merlyne is very responsive so thank you to her.
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A
Rating: 4 out of 5
2 Product(s) compliant, delivery on time! We'll see about reliability. Have a nice day, M P
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A
Rating: 4 out of 5
despite a 2-day delay in delivery to the relay
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A
Rating: 4 out of 5
The product information is clear. For electrical appliances I missed the energy classification A B ...
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A
Rating: 4 out of 5
RAS, no particular opinion
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A
Rating: 4 out of 5
4 stars . The site is clear
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A
Rating: 4 out of 5
This is my first order
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A
Rating: 4 out of 5
RAS if it is not a lack of information as for the follow-up of order (date of forwarding followed...) on the other hand I was well warned of the availability of the parcel in point relay.
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A
Rating: 4 out of 5
It is absolutely essential that you read the device manuals, so that important information such as water hardness (Eva humidifier) is clearly displayed on your website.
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A
Rating: 4 out of 5
well no problem
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A
Rating: 4 out of 5
claire
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A
Rating: 4 out of 5
fast delivery . well packed material
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A
Rating: 4 out of 5
no problem
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A
Rating: 4 out of 5
Good...the only downside was that my name was not mentioned as the recipient at the relay point.
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A
Rating: 4 out of 5
Easy to use
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A
Rating: 4 out of 5
Very good!
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A
Rating: 4 out of 5
correct but delivery problematic (delivered in the name of the relay point which caused problems at the time of collection).
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A
Rating: 4 out of 5
serious site, shipment a bit spoiled by Mondial Relay (parcel received very late) but not attributable to Air & Me
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A
Rating: 4 out of 5
This is my 4th purchase from Air Naturel and I'm always satisfied with the service and delivery. The plus point: the site is extremely clear and well designed. The selection advice is also very good. Just a small delay in shipping for which I took one star off but after my call they were very responsive and the problem was solved. Great experience.
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A
Rating: 4 out of 5
No comment
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
WELL
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A
Rating: 4 out of 5
ON-TIME DELIVERY
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