Air and Me consistently delivers on strong product quality and thoughtful design, with customers noting quiet operation, effective performance, and aesthetically pleasing devices such as purifiers, fans, and dehumidifiers that fit well in homes. Users highlight fast, reliable delivery and secure packaging, with many purchases arriving quickly and items arriving exactly as described and ready to use. The customer service and overall experience are praised for efficiency and helpfulness, including rapid assistance, clear advice, and repeat recommendations to family and friends. Products are described as discreet, effective in reducing humidity or improving air quality, and well-suited for night use and compact spaces.
The Clarence air humidifier meets my expectations. Large capacity, three "speeds", ionizer, warm steam, LED, it's what I wanted. It is quite silent, I sleep without any problem with the device running. The only small issue is that the "warm steam" button doesn't work every time. You have to insist, press hard. Too bad... I hope this device will last me a long time.
Translated reviews
Response from AIR AND ME
Hello Isabelle,
Thank you for taking the time to share your feedback. We are delighted that the Clarence air humidifier meets your expectations, while noting your feedback regarding the "warm mist" button. My advice is not to press hard. Just lightly touch it. It is a touch button. Your comments will help us improve our products, and we hope it will accompany you for a long time.
Best regards,
The AIR AND ME team
E
Etienne S.
Rating: 3 out of 5
following a purchase from 15/01/2026
Very fragile reservoir and difficult to transport minimalist plastic this raises questions about the longevity of the product at least lacks a handle to empty it
Translated reviews
Response from AIR AND ME
Hello Etienne,
Thank you for taking the time to share your opinion on our product. Your feedback on the lack of a handle is also relevant, and we will take it into account to improve our future models. Your satisfaction is important to us, and we hope to provide you with a better experience in the future.
Best regards,
The AIR AND ME team
A
Athanasios P.
Rating: 3 out of 5
following a purchase from 15/01/2026
-
Translated reviews
P
Paul G.
Rating: 3 out of 5
following a purchase from 30/12/2025
Very efficient device but after a few days there is a strange noise coming from the fan that seems misaligned at first glance. I will contact customer service to see what they plan to do to fix this issue.
Translated reviews
S
Santiago G.
Rating: 3 out of 5
following a purchase from 04/07/2025
I have only received one item of the two purchased. Ask me again when I receive both.
Y
Yann S.
Rating: 2 out of 5
following a purchase from 24/06/2025
Not received and no response to my emails
Translated reviews
F
Florence D.
Rating: 3 out of 5
following a purchase from 21/01/2025
Hello, The buying experience itself is very good but the delivery is not. A deliveryman dropped off the parcel at a relay several km away, even though the delivery was scheduled to be made to the house where there is someone on duty at all times. So 2 hours lost in the middle of the day because I absolutely needed the filters for the humidifier for my instrument. Yours sincerely, Florence Duroy
Translated reviews
J
JEAN FRANCOIS E.
Rating: 3 out of 5
following a purchase from 15/01/2025
Fast, compliant delivery, but tracking a bit limited.
Translated reviews
A
anne-marie T.
Rating: 3 out of 5
following a purchase from 30/06/2024
Order .... took too long to receive. Packaging was impeccable!
Translated reviews
E
EVA V.
Rating: 2 out of 5
following a purchase from 04/01/2024
No response from the after-sales service on my request, as I only received one of the two packages. It's a pity, because the shipment was fast, the product was of high quality (what I received, anyway), and I have no reason to believe that air&me had anything to do with the delivery problem. But no response from the after-sales service to make a complaint to the carrier, which is pretty upsetting.
Translated reviews
Response from AIR AND ME
Hello, Your review is misleading. In reality, both parcels were delivered on the same day to the janitor or a neighbor, with delivery against signature. Furthermore, if you have not been informed, it is important to note that you have provided a false telephone number (069999999) and a false e-mail address, which makes communication about the delivery difficult. We encourage you to rectify this information to avoid any confusion in the future. Should you have any further questions, please do not hesitate to contact us.
P
Pierre D.
Rating: 3 out of 5
following a purchase from 12/01/2024
It seems that in this AIR business, distributors and manufacturers are not looking for efficiency. 3 sites and 3 orders to get a humidifier and accessories.
But thank goodness for AIR & ME and its good service, otherwise I'd be bored.
Translated reviews
M
Martine M.
Rating: 3 out of 5
following a purchase from 05/11/2023
Fast, careful delivery
Translated reviews
R
Rémy D.
Rating: 3 out of 5
following a purchase from 19/05/2023
Mixed experience.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/01/2023
I'm satisfied with your service but ... the packaging for shipment needs to be more careful: the carton was partly crushed and 2 filters are partly damaged!
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/03/2022
A message was sent from the site telling me that the relay point I had chosen could not receive the parcel. This message was ambiguous and implied that the delivery would be made via another relay point. So I sent a message asking for clarification. No reply. In the end, the delivery was made to my home, but I was not informed.
Fortunately, I was at home.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/01/2022
Shipping / delivery time not respected
Translated reviews
Response from AIR AND ME
Dear customer, We apologize for the delay, which is beyond our control. The selected carrier, Mondial Relay, is not the fastest to pick up parcels, but the announced delivery times were finally respected: 3 to 5 working days announced and the parcel was therefore available 5 working days after your order in the selected Relay point. We hope you are satisfied with your product and remain available for any questions. Thank you for your confidence, air&me Customer Service.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/11/2021
No opinion, disappointed by the product ordered.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/11/2021
Hello , Nothing special all went well
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/07/2021
It's a shame not to be able to encode your VAT number directly and obtain an invoice directly from the site without having to send an email. What's more, we weren't able to reclaim the VAT even though we were in a classic case of intercommunity VAT. I'm even more unhappy about this, as I had emailed my VAT number before placing the order. Once the problem was pointed out, your service didn't want to help me. A refund and a credit note are not bad enough.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/03/2021
Little or no information about shipping. After-sales service non-existent, I asked a question about one of the products 2 weeks ago and to date, no return. I am nevertheless happy with the products ordered.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/03/2021
One of the oils was open and leaked The products are still very expensive
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/03/2021
Reservation with the deliveryman on receipt, very damaged parcel, 20 cm hole in the box, 30 cm tear, but fortunately the appliance is intact and moreover it works! More serious packaging to be considered
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/01/2021
Before I placed my order, the site did not respond to specific questions asked 2 times and contrary to promises of a quick response.
Translated reviews
Response from AIR AND ME
Dear customer, We are surprised by your review, we have no record of your questions, which we would be delighted to answer, customer satisfaction being our priority. You can reach us via the contact form on our website or by phone on 0972 232 232 (not surcharged) from 9:00 to 18:00. Best regards, Customer Service.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/01/2021
French is almost totally absent from product documentation.
Translated reviews
Response from AIR AND ME
Dear customer, All the products we distribute have descriptions in French.
You are referring specifically to Stadler Form consumables: this Swiss brand translates all its descriptions into 3 languages, which is a legal requirement in Switzerland. However, some consumables do not require detailed descriptions. However, some consumables do not require a detailed description. We remain at your disposal should you have any questions. Best regards, Customer Service.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/08/2020
Correct site Charming people But they told me that the device was very efficient I don't see this efficiency.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/08/2020
The description may be misleading
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/05/2020
I had a 10% discount coupon, but one of the products I wanted was not available, so they only gave me a 5% coupon... Not very commercial...
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/04/2020
I didn't receive my order, it was supposed to be express, I ordered on April 3rd and apparently it won't be before April 15th.
Translated reviews
Response from AIR AND ME
Hello, Thank you for your message. We apologize for the delay caused by the health crisis. Your order dated 03/04/2020 has been prepared by our logistics team and sent to the DHL carrier. We are doing our utmost to ensure that your order is delivered within the timeframe imposed by the carrier. Please do not hesitate to contact us should you require any further information. The AIR AND ME team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/02/2020
Why you get your deliveries signed for less than €50
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/01/2020
I had to phone them as I had heard nothing 1 week after ordering. I was informed that one of the items was out of stock. I asked to cancel the out-of-stock item in order to receive the other items. I finally received all my items, even the one that was out of stock.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/12/2019
4 days to place an order....
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2019
No confirmation email, no delivery note or invoices in the parcel, no invoice by email, delivery time longer than announced. Please send me the invoice
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/10/2019
I am very satisfied with the navigation on your site, the placing of the order and the delivery. I am however very dissatisfied with your customer service (see my following comment).
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/09/2019
The reason is that I received a device that doesn't work, so I had to return it at my own expense, which doesn't make sense to me. I returned it to the point where I picked it up and haven't heard from it for a week now. I would have liked to receive a working device or my money back as soon as possible. Thank you very much.
Translated reviews
Response from AIR AND ME
Hello, Concerning your request, we sent you the procedure to follow by e-mail, which consisted in sending us the product at our address 18 -22 rue d'arras 92000 Nanterre, France at your expense because for the return the product is at our expense. However, despite the information provided by my colleague, you have sent the product to us via a relay point. The product will be returned to you and we kindly ask you to send it back to us at the above-mentioned address so that we can deal with your request. Thank you for your understanding Cordially
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/09/2019
order tracking not going very well ( delayed updates )
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/07/2019
the recipient's address was wrong (bat B was missing) so I had to claim it from the post office, which sent it again with more than 8 extra days .... of course I had given my full address!
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/08/2019
It's a pity that the site allows an order to be placed when the material is no longer in stock. We then placed a second order for an equivalent item, and the delivery was very fast and compliant.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/07/2019
My order included two items: only one was delivered. After writing to them to say that the second item was missing, several days passed and then, ten days later, Air&Me wrote to me to say that "Our logisitque confirms that the preparation of your parcel was complete. Can you tell me if the selina has been delivered to you? ". A little annoyed, I confirm my first answer. The parcel will eventually be delivered.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/04/2019
It's getting more and more expensive.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/02/2019
In fact, the service was very satisfactory overall, apart from one small problem: one of the bottles ordered had a faulty stopper system, and a small part of the contents spilled into the packaging...
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 