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A
Rating: 3 out of 5
Good price and quality items, but insufficient packaging for this shipment.
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Customer reviews of AIR AND ME
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 112 published reviews
Summary of reviews
Air and Me consistently delivers on strong product quality and thoughtful design, with customers noting quiet operation, effective performance, and aesthetically pleasing devices such as purifiers, fans, and dehumidifiers that fit well in homes. Users highlight fast, reliable delivery and secure packaging, with many purchases arriving quickly and items arriving exactly as described and ready to use. The customer service and overall experience are praised for efficiency and helpfulness, including rapid assistance, clear advice, and repeat recommendations to family and friends. Products are described as discreet, effective in reducing humidity or improving air quality, and well-suited for night use and compact spaces.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
I find it annoying that the order is cashed and that there is no verification that the order has been sent. I had to call three times for my order to be sent, even though it had already been cashed for over a week. It's likely that there was a computer problem, but it would still be normal for there to be a check made between collections and orders sent, especially when the general terms and conditions of sale state that collection is made when the order is dispatched.
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A
Rating: 3 out of 5
Because of La Poste, my parcel never arrived. Air Naturel can only take note of the delivery setbacks.
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A
Rating: 3 out of 5
good.
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A
Rating: 3 out of 5
correct
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A
Rating: 3 out of 5
I was not informed of the arrival of my order at the collection point. On the website its status was "shipped" even though it had arrived.
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A
Rating: 3 out of 5
The products were delivered quickly and efficiently. However, there was a small problem with the delivery, which seems to have been caused by the carrier who delivered 2 non-compliant items... Nevertheless, Air Naturel's after-sales service reacted immediately and efficiently with the carrier, who took back the goods and delivered the right products... The delivery of 2 of the 4 products I had ordered was delayed by just over a week. A small problem well managed by the after-sales service.
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A
Rating: 3 out of 5
fast delivery. Nothing to report. Equipment not yet in use.
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A
Rating: 3 out of 5
You have to pay close attention if you don't want to make a mistake. It's not easy to go back and correct. But in the event of a problem, the operator is very friendly and efficient.
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A
Rating: 3 out of 5
fast delivery.
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A
Rating: 3 out of 5
very good, but no information when the parcel arrived.
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A
Rating: 3 out of 5
Lack of responsiveness, I have not yet received the dehumidifier.
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A
Rating: 3 out of 5
Reliability, the DDH-20-1 dehumidifier's power supply needs to be reviewed - the power supply heats up abnormally - the appliance costs more than 100 euros, check with your competitors the quality/price/performance ratio?
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A
Rating: 2 out of 5
I ordered my product in white and it arrived in BLACK, which is apparently not the first time on this site. I had seen someone leave the same comment. I thought I didn't have the same problem...
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A
Rating: 3 out of 5
competitive price, but sorely lacking in choice. Too bad! Delivery takes a few days, but can be arranged.
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A
Rating: 3 out of 5
Difficulty returning to the page for entering a promo code
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A
Rating: 3 out of 5
Order well received and compliant. Just the shipment which charged 16euros should arrive the next day because my order was placed before noon and arrived a day late. So for the delay I only put 3 out of 5.
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A
Rating: 2 out of 5
Rather than the distributor (natural air) who already has a lot of work to do with his resellers and needs to be spared, choose the same resellers, who are much better placed to meet your commercial and logistical demands.
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A
Rating: 3 out of 5
Several products were missing on delivery. But after an e-mail complaint, everything was soon back in order: the mistake is human and it was quickly and well made up for!
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A
Rating: 2 out of 5
Order well received but had to wait 3 weeks to receive it ...
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A
Rating: 3 out of 5
no order tracking
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A
Rating: 3 out of 5
Too bad I didn't have a choice of colors.
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A
Rating: 3 out of 5
Small delivery problem where Mondial Relay delivery was unavailable
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A
Rating: 3 out of 5
one of the two items received did not correspond to the order
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A
Rating: 3 out of 5
I had to call back 3 times for my order to be taken into account.
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A
Rating: 3 out of 5
Does not match the color ordered
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A
Rating: 2 out of 5
little info
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A
Rating: 3 out of 5
Delivery time a little longer, but sales service up to scratch. However, we would like to be informed of any logistical problems BEFORE we ask.
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A
Rating: 3 out of 5
Check the quality of your suppliers' products
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A
Rating: 3 out of 5
Order processed quickly. On a negative note, the cost of returning a defective product is at the customer's expense.
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A
Rating: 3 out of 5
Nice products. Obsolete online store security, but apparently an update is in the works. That's why I'm only giving it 3 stars, because the protection of credit card payment data is not/no longer guaranteed (chrome displayed a warning). I preferred to make a bank transfer to be sure of avoiding any worries.
Apart from that, I received my order quickly and won't hesitate to order again.
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Apart from that, I received my order quickly and won't hesitate to order again.
A
Rating: 3 out of 5
A little disappointed, still a lot of humidity in my house ...
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A
Rating: 3 out of 5
Very good, but lacks order confirmation and email tracking. For the rest it's perfect!
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A
Rating: 3 out of 5
Easy-to-use site
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A
Rating: 3 out of 5
Ditto
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A
Rating: 3 out of 5
Slightly long delivery times.
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A
Rating: 3 out of 5
perplexed. the problem is why sensors that need to be put in the fridge are normally delivered by mail, especially since I received my order almost 15 days later. I hope that if the sensors were defective that air naturel will do what is necessary so that samples of our indoor air can be redone at their expense.
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A
Rating: 3 out of 5
adventures! . after a few weeks' delay and a shipping error, I received my parcel. However, communication with your contacts was perfect to remedy these inconveniences. Friendly and efficient.
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A
Rating: 3 out of 5
Satisfactory product. The products fully meet my expectations. Small disappointment: reading the reviews left on the site, I read that the use of softened water is not recommended with the ANTON Blanc Ultrasonic Air Humidifier. I put the question to customer service, who told me that, on the contrary, softened water was preferable for the device. When I received my order, I read in the instructions that it's not advisable to use softened water, which is a bit confusing!
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A
Rating: 3 out of 5
undecided . Very satisfied with the follow-up, but to date the part has not been delivered. This proposal to evaluate your services comes a little early! 5 stars once delivered, I promise!
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