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A
Rating: 4 out of 5
well
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Customer reviews of AIR AND ME
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 112 published reviews
Summary of reviews
Air and Me consistently delivers on strong product quality and thoughtful design, with customers noting quiet operation, effective performance, and aesthetically pleasing devices such as purifiers, fans, and dehumidifiers that fit well in homes. Users highlight fast, reliable delivery and secure packaging, with many purchases arriving quickly and items arriving exactly as described and ready to use. The customer service and overall experience are praised for efficiency and helpfulness, including rapid assistance, clear advice, and repeat recommendations to family and friends. Products are described as discreet, effective in reducing humidity or improving air quality, and well-suited for night use and compact spaces.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Lack of photos
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A
Rating: 4 out of 5
Well-designed site
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A
Rating: 4 out of 5
Quite simple to place the order. The first time I tried in December, it didn't work because of a computer problem. This time, in January 2022, all went well for the order. I was a bit upset about the delivery because the driver came earlier than he said he would, so I wasn't there. He delivered to a neighbor's house, but hadn't warned me and hadn't told me where. A simple note in the letterbox would have been enough for the delivery to be satisfactory.
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A
Rating: 4 out of 5
Serious.
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A
Rating: 3 out of 5
No opinion, disappointed by the product ordered.
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A
Rating: 4 out of 5
RAS on time delivery
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A
Rating: 4 out of 5
All clear on the site
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A
Rating: 4 out of 5
apart from the very wide range of delivery times, which kept me at home, everything went smoothly. Telephone contact with precise information on the breakdown of my old dehumidifier and the decision to change it. The new unit is up and running in my cellar.
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A
Rating: 3 out of 5
Hello , Nothing special all went well
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A
Rating: 4 out of 5
great device the only drawback is the impossibility of turning off the blue LED despite the instructions as well as the luminous display on the device during the night which forces me to turn it off to be able to sleep because the brightness is far too strong too bad because it is extremely quiet and efficient unfortunately I wouldn't take another one because of this lighting problem .... really too bad
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A
Rating: 4 out of 5
Nickel, as soon as ordered, as soon as received. I was looking for a filter compatible with my humidifier, I contacted the site which gave me the compatible filter.
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A
Rating: 3 out of 5
It's a shame not to be able to encode your VAT number directly and obtain an invoice directly from the site without having to send an email. What's more, we weren't able to reclaim the VAT even though we were in a classic case of intercommunity VAT. I'm even more unhappy about this, as I had emailed my VAT number before placing the order. Once the problem was pointed out, your service didn't want to help me. A refund and a credit note are not bad enough.
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A
Rating: 4 out of 5
good fast delivery
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A
Rating: 4 out of 5
Clear website and extremely fast delivery
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A
Rating: 4 out of 5
So far, no problems with my order. Not enough experience to judge objectively!
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A
Rating: 4 out of 5
the site is well designed and easy to navigate
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A
Rating: 3 out of 5
Little or no information about shipping. After-sales service non-existent, I asked a question about one of the products 2 weeks ago and to date, no return. I am nevertheless happy with the products ordered.
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A
Rating: 3 out of 5
One of the oils was open and leaked The products are still very expensive
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A
Rating: 4 out of 5
EO diffusion satisfactory, easy to use, but not very aesthetic, too plastic.
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A
Rating: 4 out of 5
I asked a question, answer the next day (product made in China). Delivery time by Chronopost correct. On the other hand, the price of the product increased significantly in one day, and this on all the selling sites. In fact, there's no such thing as competition!
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A
Rating: 3 out of 5
Reservation with the deliveryman on receipt, very damaged parcel, 20 cm hole in the box, 30 cm tear, but fortunately the appliance is intact and moreover it works! More serious packaging to be considered
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
apart from the long out-of-stock condition
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A
Rating: 4 out of 5
I'm having trouble getting my invoice, although the delivery was impeccable.
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A
Rating: 4 out of 5
Fast and accurate delivery by Colissimo with signature
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A
Rating: 4 out of 5
Bright and airy
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A
Rating: 4 out of 5
Fast delivery and impeccable packaging.
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A
Rating: 4 out of 5
I'm not giving it 5 stars because the box arrived with bubble wrap around it. So you could see through what it was (which in itself isn't a problem), and I don't see the point of the bubble wrap around the cardboard box containing the product, which is well padded with polystyrene.
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A
Rating: 4 out of 5
Well-announced and well-arrived delivery
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A
Rating: 4 out of 5
Perfect. Product absolutely as described.
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A
Rating: 4 out of 5
Site clear easy to use ordered on Monday package received Wednesday very good responsiveness Satisfied with the product installed in the cellar with high humidity
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A
Rating: 4 out of 5
Pleasantly clear site
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A
Rating: 4 out of 5
Satisfactory product. Problem with ambiguous instruction manual and electrical safety reported by telephone.
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A
Rating: 4 out of 5
Very satisfied with the speed of delivery. The site is easy to navigate. Too bad there are no customer reviews for each item.
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A
Rating: 4 out of 5
Product easy to find on the site to order. Only downside: we couldn't find the fasteners to fix the filters, so we had to remove those from the old one, taking care not to break them, then clean them in vinegar (limescale). We managed to do it once, but I doubt we'll be able to do it again without breaking any. You should sell these fasteners on your site.
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A
Rating: 3 out of 5
French is almost totally absent from product documentation.
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Response from AIR AND ME
Dear customer, All the products we distribute have descriptions in French.
You are referring specifically to Stadler Form consumables: this Swiss brand translates all its descriptions into 3 languages, which is a legal requirement in Switzerland. However, some consumables do not require detailed descriptions. However, some consumables do not require a detailed description. We remain at your disposal should you have any questions. Best regards, Customer Service.
You are referring specifically to Stadler Form consumables: this Swiss brand translates all its descriptions into 3 languages, which is a legal requirement in Switzerland. However, some consumables do not require detailed descriptions. However, some consumables do not require a detailed description. We remain at your disposal should you have any questions. Best regards, Customer Service.
A
Rating: 4 out of 5
Suitable for maintaining a room already heated to 18° Aesthetic and quiet
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A
Rating: 4 out of 5
Nothing to say
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A
Rating: 4 out of 5
fast services
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