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D
Rating: 4 out of 5
Slight delay in the delivery of an expensive product.
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Customer reviews of Air et Aventure
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 277 published reviews
Summary of reviews
Air et Aventure consistently delivers fast, reliable service with swift delivery times and careful handling of orders, including prompt responses to questions and clear communication about delivery status. The store earns praise for helpful, professional staff who provide tailored advice on sizes, sizes and product selections, attentive support, and friendly, welcoming service. Customers highlight a broad selection of products, accurate descriptions, and packaging that keeps items protected and arrives as expected, with experiences ranging from efficient order processing to early or on-time delivery. Overall, the shopping experience is characterized by dependable fulfillment, clear information, and satisfying product availability and quality.
Reviews 1 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Too bad it's a bit too heavy! Otherwise, product quality is fine!
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D
Rating: 4 out of 5
Package well delivered and in accordance with the request
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T
Rating: 1 out of 5
The product was not as hoe it was advertised, I searched contact but did not get a suffficient response
M
Rating: 4 out of 5
ras
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S
Rating: 4 out of 5
The delivery time was long. The delivered product matches the order.
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G
Rating: 1 out of 5
4 weeks delivery time sorry that's too long
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Response from Air et Aventure
Good day,
thank you for your feedback.
We would like to clarify that your order was a made-to-order item. You were informed at every step about the status of your order, and we have repeatedly offered you the option of a full refund, which you chose not to take.
Unfortunately, the sales representative responsible for your order suffered a serious health accident, which led to an unintended delay in processing. Despite this extraordinary situation, we have always communicated transparently with you and done everything possible to complete your order as quickly as possible.
We regret that you rated this situation with one star, even though we worked openly, honestly, and with full commitment to process it.
We sincerely apologize for the delay and hope that you are satisfied with the product despite everything.
Best regards,
The Air et Aventure Team
thank you for your feedback.
We would like to clarify that your order was a made-to-order item. You were informed at every step about the status of your order, and we have repeatedly offered you the option of a full refund, which you chose not to take.
Unfortunately, the sales representative responsible for your order suffered a serious health accident, which led to an unintended delay in processing. Despite this extraordinary situation, we have always communicated transparently with you and done everything possible to complete your order as quickly as possible.
We regret that you rated this situation with one star, even though we worked openly, honestly, and with full commitment to process it.
We sincerely apologize for the delay and hope that you are satisfied with the product despite everything.
Best regards,
The Air et Aventure Team
O
Rating: 4 out of 5
Perfect for advice and service
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S
Rating: 4 out of 5
A folding instruction would be welcome with the aid.
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P
Rating: 4 out of 5
Order as expected. Effective and friendly communication to manage restocking and my delivery.
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M
Rating: 4 out of 5
I bought a new harnas because of the price and region I could pick it up. Nothing bad to say about the product, all is perfect. It was however very busy in the shop and there was not much time for me. A little more time for me would have been nice.
S
Rating: 4 out of 5
Fast and compliant delivery.
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