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D
Rating: 4 out of 5
Slight delay in the delivery of an expensive product.
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Customer reviews of Air et Aventure
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 277 published reviews
Summary of reviews
Air et Aventure consistently delivers fast, reliable service with swift delivery times and careful handling of orders, including prompt responses to questions and clear communication about delivery status. The store earns praise for helpful, professional staff who provide tailored advice on sizes, sizes and product selections, attentive support, and friendly, welcoming service. Customers highlight a broad selection of products, accurate descriptions, and packaging that keeps items protected and arrives as expected, with experiences ranging from efficient order processing to early or on-time delivery. Overall, the shopping experience is characterized by dependable fulfillment, clear information, and satisfying product availability and quality.
Reviews 2 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Too bad it's a bit too heavy! Otherwise, product quality is fine!
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D
Rating: 4 out of 5
Package well delivered and in accordance with the request
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M
Rating: 4 out of 5
ras
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T
Rating: 2 out of 5
Very long delivery time and then the delivery is not even complete. Ordered once - and never again.
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Response from Air et Aventure
Hello Thomas, we are a bit surprised by your feedback. You only ordered one product, which we also sent to you, and you never complained to our customer service that the order was incomplete. Could you please explain to us why you consider the order to be incomplete?
Best regards, Your Air et Aventure Team
Best regards, Your Air et Aventure Team
A
Rating: 2 out of 5
The map arrived with small white dots; either it was poorly printed or poorly prepared for transport.
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Response from Air et Aventure
Hello Alexandre,
We are truly sorry to hear about your disappointment. At first glance, it seems that there is an issue that occurred during the printing of the map, as it would be surprising if it got stained during transport.
Could you please send us some photos so that we can precisely identify the origin of the problem and, if necessary, proceed with an exchange?
Thank you in advance for your help and understanding.
Best regards,
The Air and Adventure team
We are truly sorry to hear about your disappointment. At first glance, it seems that there is an issue that occurred during the printing of the map, as it would be surprising if it got stained during transport.
Could you please send us some photos so that we can precisely identify the origin of the problem and, if necessary, proceed with an exchange?
Thank you in advance for your help and understanding.
Best regards,
The Air and Adventure team
S
Rating: 4 out of 5
The delivery time was long. The delivered product matches the order.
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O
Rating: 4 out of 5
Perfect for advice and service
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S
Rating: 4 out of 5
A folding instruction would be welcome with the aid.
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P
Rating: 4 out of 5
Order as expected. Effective and friendly communication to manage restocking and my delivery.
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L
Rating: 2 out of 5
Quality very average for the price. Some eyelets are poorly set and I don't think they will last over time.
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Response from Air et Aventure
Hello Laurent,
We have never received feedback in this regard nor any customer service request concerning this product.
Perhaps you encountered a manufacturing defect; if that is the case, please let us know so that we can report it to our manufacturer.
Don't hesitate if needed!
Best regards
We have never received feedback in this regard nor any customer service request concerning this product.
Perhaps you encountered a manufacturing defect; if that is the case, please let us know so that we can report it to our manufacturer.
Don't hesitate if needed!
Best regards
M
Rating: 4 out of 5
I bought a new harnas because of the price and region I could pick it up. Nothing bad to say about the product, all is perfect. It was however very busy in the shop and there was not much time for me. A little more time for me would have been nice.
C
Rating: 2 out of 5
1 week and a half late on delivery and I had to call to request a refund for the product whose order had been canceled. I don't know if I would have been refunded automatically otherwise... The product received is otherwise compliant.
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Response from Air et Aventure
Hello Camille,
Don't worry, the refund was indeed planned, as we indicated to you beforehand.
You just needed to be a little patient, as the delay was related to the banking process.
Thank you anyway for your comment,
See you soon!
Best regards,
The Air and Adventure team
Don't worry, the refund was indeed planned, as we indicated to you beforehand.
You just needed to be a little patient, as the delay was related to the banking process.
Thank you anyway for your comment,
See you soon!
Best regards,
The Air and Adventure team
S
Rating: 4 out of 5
Fast and compliant delivery.
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