★★★★★
based on 170 reviews published
Latest customer reviews
Fast and careful shipping
Everything as ordered. Good job.
Very good
Ras
Very good advice
Great selection of paragliding products, good prices, fast shipping and excellent customer service.
Very long delivery time and then the delivery is not even complete. Ordered once - and never again.
Best regards, Your Air et Aventure Team
I bought numbers for the registration of a paramotor wing, product that seems to be of good quality. Perfect packaging and delivery. Very easy purchase.
Purchase of the sys'nav xl, I am super happy with the product, and even more happy with Air and Adventure who quickly send the items!! I live in Belgium, I order on Tuesday, by Friday the package is already there, a big thank you to you
The map arrived with small white dots; either it was poorly printed or poorly prepared for transport.
We are truly sorry to hear about your disappointment. At first glance, it seems that there is an issue that occurred during the printing of the map, as it would be surprising if it got stained during transport.
Could you please send us some photos so that we can precisely identify the origin of the problem and, if necessary, proceed with an exchange?
Thank you in advance for your help and understanding.
Best regards,
The Air and Adventure team
Happy to have found what I needed in your establishment, plus, having made a mistake in size, you accepted to proceed with an exchange, and everything went wonderfully well.
I am very satisfied with the Air and Adventure site. I recommend
Fast shipping and product as described
Perfect!
The delivery time was long. The delivered product matches the order.
Efficient
All good 👍
4 weeks delivery time sorry that's too long
thank you for your feedback.
We would like to clarify that your order was a made-to-order item. You were informed at every step about the status of your order, and we have repeatedly offered you the option of a full refund, which you chose not to take.
Unfortunately, the sales representative responsible for your order suffered a serious health accident, which led to an unintended delay in processing. Despite this extraordinary situation, we have always communicated transparently with you and done everything possible to complete your order as quickly as possible.
We regret that you rated this situation with one star, even though we worked openly, honestly, and with full commitment to process it.
We sincerely apologize for the delay and hope that you are satisfied with the product despite everything.
Best regards,
The Air et Aventure Team
Perfect for advice and service
Great personalised service!
Delivered quickly to the pickup point
Product as described.
Totally satisfied with my orders
Top-notch!
A folding instruction would be welcome with the aid.
Very good
Fast delivery and good pricing
Order as expected. Effective and friendly communication to manage restocking and my delivery.
Perfect, quick, top-notch
Hello, Very satisfied with the order! Thank you
The young woman I was able to speak with on the phone went out of her way to have my order delivered as quickly as possible following a reference error, within the deadlines and to a modified address for the occasion. Kindness and good consideration of needs, fair prices, I recommend.
Everything is great - anytime again
Very satisfied with the customer service, thank you
Top: order validated and sent quickly
100% satisfied
Wide variety of paragliding equipment, fast fullfillment and shipping across europe.
Product matching my expectations delivered on time Thank you
Fast and uncomplicated.
Good follow-up but be careful if delivery is to Switzerland. It seems that the request was not made correctly, so I have customs fees in addition to the customs tax from the country.
To put things into context, your order was initially scheduled for delivery in Switzerland. You then contacted us to have the shipment sent to an address in France.
We then specified that this change involved the application of French VAT, which is normal for any delivery within the national territory.
Sometimes, some customers think they can avoid this VAT by changing the delivery location after placing the order, but we must strictly adhere to the tax rules applicable to our business.
Every year, we handle several hundred orders to Switzerland without any problems: customs fees and local taxes are always the responsibility of the recipient, as provided by legislation.
In your case, the situation simply arises from the legal framework of exchanges between our two countries, and not from an error on our part.
Thank you nonetheless for your feedback,
The Air and Adventure team
Fast shipping, very responsive service. Thank you!