★★★★★
based on 132 reviews published
Latest neutral customer reviews
The map arrived with small white dots; either it was poorly printed or poorly prepared for transport.
We are truly sorry to hear about your disappointment. At first glance, it seems that there is an issue that occurred during the printing of the map, as it would be surprising if it got stained during transport.
Could you please send us some photos so that we can precisely identify the origin of the problem and, if necessary, proceed with an exchange?
Thank you in advance for your help and understanding.
Best regards,
The Air and Adventure team
Good follow-up but be careful if delivery is to Switzerland. It seems that the request was not made correctly, so I have customs fees in addition to the customs tax from the country.
To put things into context, your order was initially scheduled for delivery in Switzerland. You then contacted us to have the shipment sent to an address in France.
We then specified that this change involved the application of French VAT, which is normal for any delivery within the national territory.
Sometimes, some customers think they can avoid this VAT by changing the delivery location after placing the order, but we must strictly adhere to the tax rules applicable to our business.
Every year, we handle several hundred orders to Switzerland without any problems: customs fees and local taxes are always the responsibility of the recipient, as provided by legislation.
In your case, the situation simply arises from the legal framework of exchanges between our two countries, and not from an error on our part.
Thank you nonetheless for your feedback,
The Air and Adventure team
Quality very average for the price. Some eyelets are poorly set and I don't think they will last over time.
We have never received feedback in this regard nor any customer service request concerning this product.
Perhaps you encountered a manufacturing defect; if that is the case, please let us know so that we can report it to our manufacturer.
Don't hesitate if needed!
Best regards
Very easy for the purchase. Too bad I couldn't change the name to give it as a gift. We also requested a commercial offer (small discount) which was not accepted. Nevertheless, I recommend this site and this store
Thank you very much for your message and your feedback!
Regarding your request for a discount on a gift card, unfortunately, this is not possible. The discounts we offer apply only to products, not to gift cards.
As for the name change, we have not found any trace of a request from you on this subject. Please feel free to contact us directly if this should happen again, we will do our best to help you quickly!
Have a very nice day,
Best regards,
Thibaut
1 week and a half late on delivery and I had to call to request a refund for the product whose order had been canceled. I don't know if I would have been refunded automatically otherwise... The product received is otherwise compliant.
Don't worry, the refund was indeed planned, as we indicated to you beforehand.
You just needed to be a little patient, as the delay was related to the banking process.
Thank you anyway for your comment,
See you soon!
Best regards,
The Air and Adventure team