★★★★★
based on 220 reviews published
Latest customer reviews
The young woman I was able to speak with on the phone went out of her way to have my order delivered as quickly as possible following a reference error, within the deadlines and to a modified address for the occasion. Kindness and good consideration of needs, fair prices, I recommend.
Everything is great - anytime again
Very satisfied with the customer service, thank you
Top: order validated and sent quickly
100% satisfied
Wide variety of paragliding equipment, fast fullfillment and shipping across europe.
Product matching my expectations delivered on time Thank you
Fast and uncomplicated.
Good follow-up but be careful if delivery is to Switzerland. It seems that the request was not made correctly, so I have customs fees in addition to the customs tax from the country.
To put things into context, your order was initially scheduled for delivery in Switzerland. You then contacted us to have the shipment sent to an address in France.
We then specified that this change involved the application of French VAT, which is normal for any delivery within the national territory.
Sometimes, some customers think they can avoid this VAT by changing the delivery location after placing the order, but we must strictly adhere to the tax rules applicable to our business.
Every year, we handle several hundred orders to Switzerland without any problems: customs fees and local taxes are always the responsibility of the recipient, as provided by legislation.
In your case, the situation simply arises from the legal framework of exchanges between our two countries, and not from an error on our part.
Thank you nonetheless for your feedback,
The Air and Adventure team
Fast shipping, very responsive service. Thank you!
Allrs bestens
Super customer service
Fast delivery, and product as described
Very satisfied
Reactive, fast shipping, satisfied.
I received the product I was hoping for and it's perfect for my Paramotor, and I received it very quickly, thank you air and adventure and well done
-
All good!
Absolutely excellent store with excellent service. They are always my first choice for free flight equipment.
Compliant and delivered quickly.
Super
Clear recommendation!
Serious and responsive sellers...
Easy order. Fast delivery. Compliant products. Perfect
Quality very average for the price. Some eyelets are poorly set and I don't think they will last over time.
We have never received feedback in this regard nor any customer service request concerning this product.
Perhaps you encountered a manufacturing defect; if that is the case, please let us know so that we can report it to our manufacturer.
Don't hesitate if needed!
Best regards
Very responsive and very professional
Very good! Thank you for the carabiner replaced promptly following a small visual discrepancy!
I bought a new harnas because of the price and region I could pick it up. Nothing bad to say about the product, all is perfect. It was however very busy in the shop and there was not much time for me. A little more time for me would have been nice.
Very easy for the purchase. Too bad I couldn't change the name to give it as a gift. We also requested a commercial offer (small discount) which was not accepted. Nevertheless, I recommend this site and this store
Thank you very much for your message and your feedback!
Regarding your request for a discount on a gift card, unfortunately, this is not possible. The discounts we offer apply only to products, not to gift cards.
As for the name change, we have not found any trace of a request from you on this subject. Please feel free to contact us directly if this should happen again, we will do our best to help you quickly!
Have a very nice day,
Best regards,
Thibaut
Very good brand
Fast purchase and delivery. Top contact.
Very good contact, a team that listens. Very good advice I recommend
In line with my expectations.
Impeccable
Package received on time and compliant.
Ras
Very good
Very good quality
Very good materials, fast delivery! I highly recommend
Very good contact with Pauline from the sales service. Quick to resolve a small order issue.