Customer reviews of AirbrushDiscount

I received 2 different items when they should have been the same, but I will contact customer service for an explanation and a solution.

I have received my order, but two paintings that I had ordered were missing. I was refunded for the missing items.

The order was uncomplicated and arrived quickly, that was the positive. The negative, however, was that a wrong item was packed in my order, the communication is catastrophic as I received no response! The provided email address is invalid (noreply...) I am still waiting for the reshipment since the headquarters of AirbrushDiscount is in France! The team should work on communication with a valid email address and the form should not simply be ignored by them!!!

I have not received my order. The package was shipped with UPS and delivered to a Vinted pickup point, but when I picked it up (luckily the girls from the store were there), the pickup point turned out to be empty. I have contacted you, but I have not received a response yet, so next week I will file a formal complaint.

There is nothing to say about the products and the speed of delivery. However, I left a message on my order that was completely ignored. (partly my fault). On the other hand, when using .ch addresses, we do not expect to have to pay customs fees... with that it becomes less of a discount.

delivery too slow.

Very good phone contact with Nicolas, very good advice. Appreciated commercial gesture.

Of the three brushes ordered, one is completely unusable....

Very well

On this occasion, the joints that have been sent to me are not the ones I requested and there are problems with the transport.

I have never received my order, I contacted UPS and Aerographe Discount and I have never received a response.

Awful staff, ignoring the customer, terrible experience

Fast shipping and the prices are good, unfortunately they made a mistake with one paint, after an exchange with customer service they told me to keep the wrong paint sent, they were supposed to send me the correct product but to this day I still haven't received anything a month after the order, too bad.

Defective product

Material received on time. Perfect

I ordered 3 items and paid for them but I only received 2 because one was not available. A credit note has been opened for the value of the goods, but I currently do not need another material. I hope the credit does not expire.

Super service, too bad about the UPS delivery fees.

high shipping costs

The ordered items should be compatible with my airbrush according to the website. Unfortunately, they are not. Not reachable by phone. The first email went unanswered, the second was answered and contained a standard text, the third went unanswered. Now I have parts worth ~ 80 euros that I can't use.

I ordered a Harder & Steenbeck Evolution CR Plus Solo (version without 0.45 mm nozzle) on the Aerographe Discount website. Logically, this model is supposed to be sold new, in a sealed blister, with the corresponding label clearly indicating "Evolution CR Plus Solo." Upon receiving the package, the first surprise: the blister was already removed. Used product sold as new? Impossible to know, since nothing guarantees that it hasn't already been opened or handled. Second surprise: the label on the box does not mention "Evolution CR Plus Solo" but "Evolution CR Plus 2in1." In other words, the product received does not match the one ordered. I then call customer service to report the problem. And there, the experience becomes even more concerning. The manager explains to me that he does not have stock in the CR Plus Solo version. His "solution"? Open boxes of CR Plus 2in1, remove the nozzle and the 0.45 mm needle, and then resell the airbrush as a new Solo. I'm sorry, but an opened product is no longer a new product. Nothing proves to me that it is not a customer return already used. When you pay for new, you expect to receive a sealed, intact product, without prior intervention. And the only semblance of a solution proposed to receive a truly NEW product? Wait several weeks for a possible restock. Instead of admitting that his practice may legitimately raise questions, the manager adopts a contemptuous and arrogant posture. My request — which is simple and perfectly legitimate: to receive a new, unopened product — is turned into mockery. I am made to look like someone excessive because I simply demand what I paid for. I quote: "You are not going to stuff my head for a piece of plastic." This is the level of consideration given to customers. Rather than seeking a solution, I was treated to 15 minutes of self-promotion about the history of his company — as if that justified everything — while my problem remained completely ignored. Impossible to calmly express my point of view: he interrupts, monopolizes the conversation, and rolls out his speech without the slightest listening. Condescending tone, borderline aggressive attitude, no questioning, no willingness to calm things down. In short: you are not a customer, you are a nuisance as soon as you dare to claim what is owed to you. In a constructive approach, I simply advised him to specify on the product sheet that the CR Plus Solo is opened and modified before shipping, in order to avoid this kind of inconvenience. This seems to me to be important information for the customer experience. Apparently, this advice was of very little interest to him. In summary: Product not conforming to the order + opened product sold as new + contemptuous customer service. I simply asked to receive the exact product I ordered, in the stated condition: new and sealed. Avoid if you expect professionalism, transparency, and respect for the customer.

My product got damaged and no reaction to emails

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melts the plastic

I received the package well but I would have liked to have clearer tracking.

I still doubt the effectiveness of the product....

Well-made site, attractive prices, fast shipping. Returns at the buyer's expense, rather meh. It's not Amazon either.

Received wrong goods and the customer service is not responding

Perfectly delivered as described without damage. Wrapped in well-protected packaging

Allow themselves to deliver unordered products in replacement of others that were indeed requested but are out of stock (without asking for the client's agreement).

I am very disappointed because after almost 3 weeks of waiting and following up with the supplier and the carrier, I still have not received my order. I am promised a response every time I follow up, but still nothing. So it's up to you to decide, but I don't think I will place another order. I am very unhappy; all of this lacks seriousness and professionalism.

The package arrived without a color even though it was marked by the seller that it was inside the package, they refunded my money but now I find myself without the color that if I order it on Amazon costs about 11 euros, communication with the seller was terrible!!!!

It is worth nothing

Good

Product, order speed: nothing to say! However, I had requested information about the product via an email, but I did not receive a response. I still ordered the product and fortunately it perfectly matched my needs.

item arrived at destination partially empty, it lost its contents in the box probably because it was not closed properly or damaged at the cap.

Package not received and fanciful responses when calling

Vallejo white paint replaced by old white. And Vallejo red paint replaced by a much cheaper "Prince August" without any consultation or compensation. So I am being sold paint at twice the price and this sub-brand is terrible, which is why I hadn't chosen it.

After 2 complaints, I still do not have the ordered items.

Fast delivery and package in very good condition.

Fast delivery, unfortunately the wrong item, but it might have been my fault.