Customer reviews of AirbrushDiscount

9,7 /10

Based on 5 828 published reviews

5 5 359 92% 4 244 4% 3 84 1% 2 75 1% 1 66 1%

Summary of reviews

AirbrushDiscount delivers fast delivery and well-packaged shipments, with customers repeatedly noting quick shipping times and careful handling of orders. The product range is highlighted by a very large catalog, availability of many paints and accessories, and items arriving as described or meeting exact needs, including panels and airbrush-related supplies. Customer service is described as serious and responsive, with smooth exchanges, prompt refunds for missing items, and helpful communication that facilitates transactions. Overall, customers praise reliable ordering, competitive pricing, and repeat-ready service, with many expressing willingness to order again and recommend the store.

Reviews 1 and 3 stars

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Florian P.

Published on 16/04/2024 à 03h05 following a purchase from 27/03/2024

Order long to arrive, more than a week, may be the fault of the carrier, I'll see next order.

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denis V.

Published on 24/03/2024 à 02h04 following a purchase from 14/03/2024

6 days for a delivery, even with a weekend, is really a lot of time. Change your supplier!

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Natasha G.

Published on 22/03/2024 à 02h04 following a purchase from 04/03/2024

The products are of good quality but customer service is unresponsive.

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YANN L.

Published on 19/03/2024 à 02h05 following a purchase from 10/03/2024

It's good to have a site that's very specialized in the world of airbrushes, but it's even better to have prices that are a little more "Discount".

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florence P.

Published on 19/03/2024 à 02h05 following a purchase from 04/03/2024

Wrong reference in the parcel Reagents for a return too bad it was supposed to arrive Saturday it arrived Monday So forced to go to a competitor open on Saturday to buy the right ref to be able to work Hesitates to continue

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Jérémy D.

Published on 19/03/2024 à 02h05 following a purchase from 01/03/2024

Order arrived incomplete. No response from the sav...

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Alexandre G.

Published on 14/03/2024 à 02h06 following a purchase from 24/02/2024

I didn't receive the model I ordered, which was supposed to have a moisture filter.

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didier V.

Published on 29/02/2024 à 02h04 following a purchase from 21/01/2024

we buy from you, then when we ask about delivery .... nothing!!!€ no follow-up Shame

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JEAN-CLAUDE B.

Published on 21/02/2024 à 02h04 following a purchase from 10/12/2023

When I unpacked the product, there were colors on the bottle.

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Karine D.

Published on 21/02/2024 à 02h04 following a purchase from 18/12/2023

My son was very well received and very well advised when he picked up the order.

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Rachid B.

Published on 20/02/2024 à 02h06 following a purchase from 06/02/2024

Incorrect order received. Sent the wrong shade and no news following my complaint. Ordered a beautiful purple chameleon and received a white nothing to see .

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Robert C.

Published on 13/10/2023 à 15h03 following a purchase from 13/10/2023

For the third time, I am writing to you about a problem with my Paasche Raptor. the air control is defective and it is no longer possible to stop the air flow. I consider your service to be useless.

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Alex

Published on 07/09/2023 à 06h08 following a purchase from 07/09/2023

I had to travel 60km to pick it up, hence the 3 stars.

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Kari

Published on 19/05/2023 à 16h06 following a purchase from 19/05/2023

Narrive to contact customer service for a return of the Matt product I received instead of the flatDoes not recommend :(

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iTooms

Published on 10/05/2023 à 13h12 following a purchase from 10/05/2023

Unfortunately, apart from the products sold, which are obviously of good quality, and the speed with which orders are processed, aerographediscount never replies to emails, let alone requests for quotes. It's a site that sells, and that's that. Don't look for advice here, just buy and that's it.

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Cysa

Published on 26/04/2023 à 17h18 following a purchase from 26/04/2023

No metal bucket in the box?

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Dan H.

Published on 18/03/2023 à 19h34 following a purchase from 18/03/2023

I will wait until Monday to find out the return address and will ask for a refund!

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José

Published on 19/11/2022 à 18h25 following a purchase from 19/11/2022

Ordered 2 products and made a mistake on 1. Not a very serious storekeeper.

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Gérard

Published on 20/09/2022 à 16h41 following a purchase from 20/09/2022

The delivery was incomplete, so I'm waiting to see how the problem will be resolved before giving an assessment.

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JPaul

Published on 14/06/2022 à 16h02 following a purchase from 14/06/2022

Unable to select a delivery point

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Giovanni

Published on 08/06/2022 à 16h39 following a purchase from 08/06/2022

Fast enough but not the right product

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Mickixe

Published on 22/04/2022 à 18h08 following a purchase from 22/04/2022

Variety of choices, diversity and fast order processing. No answers to questions... And I have doubts about the after-sales service... Too bad, it penalizes the favorable start-up notice...

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Veronique M.

Published on 19/03/2022 à 14h53 following a purchase from 19/03/2022

2 emails sent to solicit you and still no news from your site: it's not serious at all!

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Yves D.

Published on 03/01/2022 à 20h15 following a purchase from 03/01/2022

Fast, well-organized service, but this time the packaging was not as careful as it had been for my previous orders, which was a bit of a shame.

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Steven D.

Published on 11/12/2021 à 21h49 following a purchase from 11/12/2021

I asked for all the seals for the heel to be sent over the phone with this order, which I never received...

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BENOIT D.

Published on 17/11/2021 à 22h28 following a purchase from 17/11/2021

SHIPPING COSTS A LITTLE TOO HIGH. THEY ONLY ALLOW YOU TO TAKE 3 BOTTLES OF PAINT, FOR EXAMPLE.

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gilles B.

Published on 10/11/2021 à 11h55 following a purchase from 10/11/2021

postage too expensive for 6€ 3 items at 70 grams each. Tracked letter format would have been sufficient. Option not offered via the site.

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Christian M.

Published on 04/11/2021 à 16h43 following a purchase from 04/11/2021

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Oscar B.

Published on 04/09/2021 à 17h24 following a purchase from 04/09/2021

After registering I received an email confirming my registration. So far so good. The problem is that in this email my password was displayed in clear text. I don't see that anywhere else. I need to make a change as soon as possible. Another little problem: my order arrived without the compressor. I had to go through customer service, but it was quickly resolved.

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Philippe D.

Published on 19/07/2021 à 08h41 following a purchase from 19/07/2021

No customer feedback.

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marc F.

Published on 07/08/2020 à 08h23 following a purchase from 07/08/2020

Do not order and do not choose Chronopost 12€ postage on Fridays. Chronopost delivery does not take place on Saturdays, at the sender's discretion. This is not indicated in the General Conditions.

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ludovic S.

Published on 07/06/2020 à 13h41 following a purchase from 07/06/2020

Phone contact: OKExpress delivery invoiced: failureSMS follow-up invoiced: useless

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terry Q.

Published on 06/06/2020 à 10h41 following a purchase from 06/06/2020

very good quality, compressor overheats quickly. Problem connecting air hose to compressor Customer service very good.SMS order tracking not up to scratch.

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Patrick J.

Published on 29/05/2020 à 21h51 following a purchase from 29/05/2020

It's a pity I didn't have any prior information on how the order would be processed.

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Jean B.

Published on 29/05/2020 à 14h33 following a purchase from 29/05/2020

- Order placed on May 17, 2020 with SMS tracking option at 0.50€ - Still noted as being in preparation on May 26 - I asked by e-mail for an explanation of the delay: NO reply - Order noted as delivered on May 29 -> NOTHING in my box. This is not serious. The delay might be excusable, but the total absence of information for the customer is not, given that Aérographe Discount charges for the tracking service!

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Yves L.

Published on 11/05/2020 à 08h24 following a purchase from 11/05/2020

I bought an RM250 airbrush, not the most expensive but very good. A small trigger problem from the first try, I was given a tip by putting oil (DIY) the problem is still there. I received a message that a valve had been sent to me, so I'm surprised at the cause of the breakdown... New, given the price, I expected a more serious exchange than DIY.

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Didier N.

Published on 29/04/2020 à 10h36 following a purchase from 29/04/2020

Order quickly processed and shipped. Delivery also very fast. On the other hand, after-sales service not very reactive: in the event of a problem, despite 2 emails, no response to my request... And 1 aerograph at nearly €170 that may not work properly.

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patricia H.

Published on 23/04/2020 à 20h27 following a purchase from 23/04/2020

I have sent an email to complain because I received the pack with a hose not adapted to the practice of laérographe I hope that your customer service will do the necessary thank you.

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Dominique A.

Published on 23/04/2020 à 19h28 following a purchase from 23/04/2020

good service except delivery review your delivery partner

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Rémi H.

Published on 22/04/2020 à 10h37 following a purchase from 22/04/2020

Waiting to hear back from 18042020, currently without reply.

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