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E
Rating: 3 out of 5
I received 2 different items when they should have been the same, but I will contact customer service for an explanation and a solution.
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Customer reviews of AirbrushDiscount
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 5 828 published reviews
Summary of reviews
AirbrushDiscount delivers fast delivery and well-packaged shipments, with customers repeatedly noting quick shipping times and careful handling of orders. The product range is highlighted by a very large catalog, availability of many paints and accessories, and items arriving as described or meeting exact needs, including panels and airbrush-related supplies. Customer service is described as serious and responsive, with smooth exchanges, prompt refunds for missing items, and helpful communication that facilitates transactions. Overall, customers praise reliable ordering, competitive pricing, and repeat-ready service, with many expressing willingness to order again and recommend the store.
Reviews 2 and 3 stars
Reset filtersO
Rating: 3 out of 5
I have received my order, but two paintings that I had ordered were missing. I was refunded for the missing items.
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F
Rating: 2 out of 5
The material itself, no problem. But delivered by UPS 2 weeks later with 30 CHF customs fee and 30 CHF UPS fee. For a purchase of 250 CHF. As long as you deliver by UPS, I will not order from you again. Bye
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M
Rating: 2 out of 5
.
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T
Rating: 3 out of 5
The order was uncomplicated and arrived quickly, that was the positive. The negative, however, was that a wrong item was packed in my order, the communication is catastrophic as I received no response! The provided email address is invalid (noreply...) I am still waiting for the reshipment since the headquarters of AirbrushDiscount is in France! The team should work on communication with a valid email address and the form should not simply be ignored by them!!!
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K
Rating: 2 out of 5
Unfortunately much too small for my purpose.
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L
Rating: 2 out of 5
Order on a Swiss site. No indication of any customs fees, only mentioned on the site but no warning until the moment of paying by TWINT (Swiss payment method) and bam 35.- in customs fees... thank you very much for that...
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A
Rating: 2 out of 5
Humor said. I have filed a complaint in 2 ways that I received a different item than I ordered, and received no response on both. So a customer service of nothing. Fortunately, the other 2 of the 3 ordered items were fine. I also saw later that this happens more often, and also 0.0 response from customer service. For me, enough reason not to order here anymore. Plenty of options that do deliver what you ordered.
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M
Rating: 2 out of 5
The spray can had no pressure, after a few drops nothing else came out of the spray can. Hopefully, I will receive a reasonable proposal to resolve this.
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F
Rating: 3 out of 5
There is nothing to say about the products and the speed of delivery. However, I left a message on my order that was completely ignored. (partly my fault). On the other hand, when using .ch addresses, we do not expect to have to pay customs fees... with that it becomes less of a discount.
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P
Rating: 2 out of 5
when you pay for home delivery it should be delivered at home and not at a pickup point
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M
Rating: 3 out of 5
Of the three brushes ordered, one is completely unusable....
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E
Rating: 2 out of 5
I sent two emails for information and never received a response.
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M
Rating: 3 out of 5
Fast shipping and the prices are good, unfortunately they made a mistake with one paint, after an exchange with customer service they told me to keep the wrong paint sent, they were supposed to send me the correct product but to this day I still haven't received anything a month after the order, too bad.
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F
Rating: 3 out of 5
Material received on time. Perfect
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J
Rating: 2 out of 5
Order marked as shipped. 3 days later, the carrier announces the package is still being prepared by the sender. For 2 days and more than a hundred attempts to contact you by phone, always the answering machine that announces no one is available to respond. Finally, the package received 10 days later. Who are we being mocked by?
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C
Rating: 3 out of 5
Super service, too bad about the UPS delivery fees.
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M
Rating: 2 out of 5
The airbrush I bought for 61 euros is identical to other brands that cost half, I'm thinking about returning it.
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J
Rating: 3 out of 5
high shipping costs
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L
Rating: 2 out of 5
I have already written to Airbrush Discount twice because one item from the order was not delivered. The delivery note lists the item, but it is not marked with a check like the delivered products. I assumed that the product would be sent later. So far, there has been no information from the seller and no follow-up delivery.
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G
Rating: 2 out of 5
very late package and terrible communication I do not recommend it to anyone
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P
Rating: 2 out of 5
Hello, my order was missing the quick coupling of the hose. So I cannot connect the gun to the compressor. I then wrote you an email. However, there was no response.
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P
Rating: 3 out of 5
I received the package well but I would have liked to have clearer tracking.
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G
Rating: 3 out of 5
I still doubt the effectiveness of the product....
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E
Rating: 3 out of 5
Well-made site, attractive prices, fast shipping. Returns at the buyer's expense, rather meh. It's not Amazon either.
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R
Rating: 2 out of 5
Very good site! Fast order, compliant and quality products. Careful packaging and responsive customer service. I recommend AérographeDiscount without hesitation!
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T
Rating: 2 out of 5
Delivery and packaging were fast and reliable. Unfortunately, the wrong color was delivered, which I cannot use. I have tried to reach customer service multiple times - I have not received a response even to this day. I will definitely not order there again!
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C
Rating: 2 out of 5
One of the two ordered brushes had an open tip and was therefore unusable.
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P
Rating: 3 out of 5
Perfectly delivered as described without damage. Wrapped in well-protected packaging
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J
Rating: 2 out of 5
Long and laborious delivery with UPS (>1 week delay). I finally had to go pick up the package myself at the sorting center...
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S
Rating: 2 out of 5
GOOD: I love what I bought as I was unable to find it anywhere. And you're shipping to Slovakia. BAD: I don't understand French, so I had to use a translator. Because of that I will likely not purchase again from you, unless you have some specific item that's not available elsewhere.
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P
Rating: 3 out of 5
Good
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R
Rating: 2 out of 5
A disastrous delivery, where I was left abandoned and where I managed to resolve the issue with the delivery person. No commercial gesture offered. One customer lost.
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L
Rating: 2 out of 5
One of the paint cans was delivered to me without the lid. One could assume that it has already been used, handled, or something else.
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A
Rating: 2 out of 5
Error with one of the bottles I ordered in the tanned skin set and received in a plastic bag instead of the specific box I should have received.
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M
Rating: 2 out of 5
Hello, The deadlines for delivery were met, nothing to say on that side. However, one item was missing, and there were paint residues present in the airbrush, after reporting, no responses were provided. Manuel ESTEVEZ
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D
Rating: 2 out of 5
For the good reason that there was a jar covered in paint in the package and this is already the 2nd time I have an issue with your company. I am wondering if I will order from you again. Have a nice day.
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M
Rating: 3 out of 5
Fast delivery, unfortunately the wrong item, but it might have been my fault.
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P
Rating: 3 out of 5
The product I ordered was out of stock at the time of delivery but not at the time of ordering; I have doubts about the inventory management.
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D
Rating: 2 out of 5
One nozzle arrived broken. No information on the assembly of the nozzles. The needle and nozzle do not work well, it's not really adaptable.
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