Customer reviews of AKALFOOD

Hello, thank you for your comment, it makes us happy.
We want to keep our high standards on the quality of our spirulina (low temperature drying, ...). This know-how implies high production costs.
We understand that this can represent an important budget. That is why we also offer a range of products for the smaller budget.

Do you know what we have also put in place to reward your purchases?
For orders over 65€, you get free shipping
We have also just launched a loyalty program that allows you to win reward products in a few days (https://akalfood.com/fr/content/10375-programme-de-fidelite)
Our sponsorship program also allows you to get -15% on the amount of your order (https://akalfood.com/fr/content/10376-parrainage-programme-de-parrainage).
Have a nice day,

Marie
The Akal Food Team

Thank you for your feedback, I am delighted that you like our products and I hear your disappointment about the delivery costs. We agree that the prices seem high, but they are set by colissimo so we can only match them. For orders over 65€, we offer free delivery. Below this amount, as we do not have the same means as Amazon, the manufacturing costs to produce quality products do not allow us to offer shipping. The only alternative would be to source our products elsewhere to have cheaper labor costs, but that's not our vision nor our values.
Have a nice day,
Marie from the Akal team

Hello Hanane, thank you for your feedback and I hear your disappointment. Did you know what we have already put in place to please you? For large orders such as yours, shipping is free, which is already a saving of £6.99 for you. Concerning your suggestion of a discount coupon, we have launched a sponsorship program this summer which allows you to get -15% on an order (https://akalfood.com/fr/content/10376-parrainage-programme-de-parrainage) and a loyalty program for our regular customers to enjoy benefits. I invite you to discover it here https://akalfood.com/fr/content/10375-programme-de-fidelite .
Marie from the Akal Team

Hello Sophie,
I am sorry to hear about this and I understand your frustration, I tried to contact you by phone to bring you a solution, you can reach me at 09 72 52 76 93.
It happens that during transport, the driver puts a very heavy load and it breaks the box, but it is very rare, we protect our packages to avoid this type of problem.
The AKAL team

Hello Francesca,
We thank you for your feedback and your loyalty to our products.
The shipping costs are calculated according to the post office rates; we do not earn money on them. However, it is possible that there have been adjustments with the covid beyond our control.
We have launched several promotional campaigns to promote our products since the beginning of the year. There is currently one. So I invite you to subscribe to our newsletter, watch the social networks to be aware😁
In addition, the sponsorship system allows you to have for you - 15% and -15% for your godson.
Finally, you have programs and companies that offer -30% - 40%, see more but if we put this system in place, understand that we should then have ingredients of lower quality and efficiency.
Nice day
The AKAL team

Hello Alain,
Thank you for your feedback,
We had some defective bags, we changed supplier to fix it.
Have a nice day
The AKAL team

Hello Axelle,

The notion of "expensive" is subjective and specific to each person.

However, what I can tell you is that we give priority to quality and compatibility of ingredients rather than price.
The AKAL team

Hello, Catherine,
Yes, it's the same for all spirulina but it doesn't stay 😁 if it bothers you, you have to consume it in tablet form or mix it with other foods.
The green colour of spirulina comes from chlorophyll. It is nicknamed "green blood" because its structure is close to human hemoglobin and it stimulates the production of hemoglobin and red blood cells in anemic people. Chlorophyll combines with a co-factor, porphyrin, to chelate heavy metals such as mercury, lead, arsenic and nickel: it binds to them and contributes to their elimination from our bodies. Spirulina is one of the largest purveyors of chlorophyll.

Hello, Cyril,
Your email has been published and I publish below our exchanges to put into perspective our different exchanges.
On 11/06/2020 at 14:13, Cyril wrote :
Hello Cyril,

I am glad that you have a good experience with our products; this is the most important thing for us.

Regarding the answer of I think she wanted to give you an explanatory answer and not an incentive to consume, leaving you the freedom of choice to consume more to achieve free shipping. Because if I understand correctly, you would have had the free shipping costs, so I don't see what prevented you from adding a product with the 65€ information?

This is not anecdotal for us and as you can see, I take the time to exchange with you. We are a small company and we do our best to satisfy our customers' expectations. But like any small business we sometimes miss out, get overwhelmed, as with the email or did not answer you and we apologize for that.

Your feedback is valuable to us because it allows us to question ourselves and progress.

Ps : You will be able to use for your next order the coupon code :

Nice end of day

guillaume
On 10/06/2020 at 14:13, Cyril wrote:
???
Hello Guillaume,
???
After discovering you at a trade show, I became a regular customer on the website for 2 years. I really appreciate your products (spirotonic, spirumix and spirulina in brandille). The 2 people I met on the show were very nice and made me want to order from you.
>
My criticism concerns my last order and the lack of commercial sense of who answered my message. Specifically in the answer to my question about the shipping costs (NB: she had not answered my message a while ago, following a promotional email received from her...).
...);
The answer was that the delivery costs were free for orders over 65€, and that the relay point delivery would resume within 7/8 days.
The answer was informative... rather than asking me if I wanted to add a product to my order or if I wanted to wait a bit for the delivery.
The result is that within a week (delivery in relay point) and 9€ (free delivery) I have paid the full delivery costs!
>
This may seem anecdotal to you, but that's where my opinion comes from. Besides I don't see it appearing yet on the site "société des avis garantis" ?
?
Have a nice day,
???
Added: Tuesday 9 June 2020 at 14:13
From: "guillaume "
To: Cyril
Subject: Guaranteed opinions
???
Hello, Cyril,
???
I take the liberty of contacting you to better understand your remark about our lack of commercial sense.
???
We're just selling to do a big promotion on spirulina, we did another two big ones in December in February.
>
I invite you to sign up for our newsletter for our next news.
>
Thank you for your feedback. It's important to move forward.
???
a beautiful day
???
Guillaume

Hello, Brigitte,
The mail arrived at the eco-domain association and not at Akalfood, hence the problem of information exchange, the important thing is that we found a solution ;-)

On 06/11/2020 at 14:13, Cyril wrote:
Hello Cyril,

I am glad that you have a good experience with our products; this is the most important thing for us.

Regarding the answer of I think she wanted to give you an explanatory answer and not an incentive to consume, leaving you the freedom of choice to consume more to achieve free shipping. Because if I understand correctly, you would have had the free shipping costs, so I don't see what prevented you from adding a product with the 65€ information?

This is not anecdotal for us and as you can see, I take the time to exchange with you. We are a small company and we do our best to satisfy our customers' expectations. But like any small business we sometimes miss out, get overwhelmed, as with the email or did not answer you and we apologize for that.

Your feedback is valuable to us because it allows us to question ourselves and progress.

Ps : You will be able to use for your next order the coupon code :

Nice end of day

guillaume
On 10/06/2020 at 14:13, Cyril wrote:
???
Hello Guillaume,
???
After discovering you at a trade show, I became a regular customer on the website for 2 years. I really appreciate your products (spirotonic, spirumix and spirulina in brandille). The 2 people I met on the show were very nice and made me want to order from you.
>
My criticism concerns my last order and the lack of commercial sense of who answered my message. Specifically in the answer to my question about the shipping costs (NB: she had not answered my message a while ago, following a promotional email received from her...).
...);
The answer was that the delivery costs were free for orders over 65€, and that the relay point delivery would resume within 7/8 days.
The answer was informative... rather than asking me if I wanted to add a product to my order or if I wanted to wait a bit for the delivery.
The result is that within a week (delivery in relay point) and 9€ (free delivery) I have paid the full delivery costs!
>
This may seem anecdotal to you, but that's where my opinion comes from. Besides I don't see it appearing yet on the site "société des avis garantis" ?
?
Have a nice day,
???
Added: Tuesday 9 June 2020 at 14:13
From: "guillaume "
To: Cyril
Subject: Guaranteed opinions
???
Hello, Cyril,
???
I take the liberty of contacting you to better understand your remark about our lack of commercial sense.
???
We're just selling to do a big promotion on spirulina, we did another two big ones in December in February.
>
I invite you to sign up for our newsletter for our next news.
>
Thank you for your feedback. It's important to move forward.
???
a beautiful day
???
Guillaume

Hello, Cedric,

Spirulina is alive and in this case produced according to artisanal methods depending on the climatic hazards, its soil (like wine) ... also as with cream or honey over the season its taste can change.

Hello, Menouar,
Thanks for coming back,
In December and February, we made promotions, we communicated the campaign on social networks and also on our newsletter, I invite you to subscribe to be informed next time ;-)
We're also going to launch a loyalty program very soon to reward regular and loyal customers like you.
May the strength of Spiru accompany you and your loved ones in this period we are all going through together.