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T
Rating: 1 out of 5
No combination of the discount and free delivery. Loyalty points pay for free delivery!! Packages not delivered to the correct pickup point, 10km extra.
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Customer reviews of AKALFOOD
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 1 059 published reviews
Summary of reviews
The online store Akalfood is recognized for its fast shipping, with many customers highlighting the promptness of their delivery, often receiving their orders quickly and as expected. The quality of the products is consistently praised, particularly noting the effectiveness and pleasant taste of items like spirulina flakes and birch sap, which have become integral to customers' daily routines. Additionally, the professionalism and reliability of the customer service team are noted positively, with instances of efficient resolution to order issues without hassle.
Reviews 1 and 4 stars
Reset filtersC
Rating: 4 out of 5
I ordered several items to try new ones. I shouldn't have. These are the spirulina flakes that I like, that's all.
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V
Rating: 4 out of 5
Package conforms to the order. Delivery time with Mondial Relay longer than expected
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C
Rating: 1 out of 5
Very fast delivery but I had delivery charges even though the site states free shipping for orders over 85€ so I reduced my order.
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P
Rating: 4 out of 5
code passed through the internet everything goes smoothly, payment and quick response shipping also with info by email!
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C
Rating: 4 out of 5
The taste is pleasant. For now, I don't see many effects. I should consume more regularly.
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Response from AKALFOOD
Hello Mrs. Seriot Christine,
Thank you for your feedback! We are glad that you like the taste. Indeed, to fully feel the effects, regular intake is often essential.
To better assist you, could you specify which product you are referring to? Is it the spirulina, the Detox potion, Tonic, or Immunity?
Feel free to reach out if you have any questions or need advice on how to integrate the product more easily into your routine.
Best regards,
The Akalfood team
Thank you for your feedback! We are glad that you like the taste. Indeed, to fully feel the effects, regular intake is often essential.
To better assist you, could you specify which product you are referring to? Is it the spirulina, the Detox potion, Tonic, or Immunity?
Feel free to reach out if you have any questions or need advice on how to integrate the product more easily into your routine.
Best regards,
The Akalfood team
C
Rating: 4 out of 5
Great! I take spirulina twigs every morning since the farm visit in July... (a bit expensive!) but I'm happy... ................................................ Have a good evening, good luck...( Boris's mom)
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Response from AKALFOOD
Hello Christiane, it is with passion and conviction that we cultivate our spirulina in Normandy. I can confirm that we do everything possible to offer the best quality of our products but also the fairest prices based on the most careful production conditions possible. Thank you for your support as well as Boris's!
C
Rating: 4 out of 5
Fast delivery. Following an oversight in the order (it was around Christmas), after complaint, I was delivered very quickly I recommend
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Response from AKALFOOD
Thank you for your positive review, and we apologize again for the oversight in your order.
D
Rating: 4 out of 5
My only criticism is that I don't find the loyalty points easy to use, but maybe that's because I'm not very good at it!
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Response from AKALFOOD
Thank you very much for your positive feedback on our AKALFOOD website. We are delighted to know that you have appreciated our speed and the condition of your orders. Please don't hesitate to contact us if you need any help redeeming your loyalty points. We thank you for your confidence and hope to see you soon on our site.
S
Rating: 4 out of 5
The use of points earned is not at all intuitive Otherwise great products Thank you!!!!
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Response from AKALFOOD
Thank you for your feedback, Sophie! We are delighted that you like our products and our project. We take note of your comment regarding the use of points. Please don't hesitate to contact us if you need any help. We look forward to seeing you again on our site or at the farm!
L
Rating: 4 out of 5
Product conforms and was quickly delivered!
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F
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
No problem, perfect product
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J
Rating: 4 out of 5
I am very satisfied with this company, Akal food, however, I still find that they are a little inconsistent I would say, in responding to customers, sometimes we are answered, other times not and we do not know why, no explanations ... it's a bad point I would say and because of this, I do not think to order spirulina in this company but they are not alone, I have seen this state of affairs with other producers of spirulina in France. Some simply don't respond at all! In any case, I've found an excellent Andean spirulina from Flamand Vert, grown at an altitude of 2,500 metres, at Satoriz in Ferney-Voltaire, and that's good enough for me.
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Response from AKALFOOD
Hello and thank you for your feedback, which highlights our areas for improvement.
We are indeed a small company, with no outsourced or automatic switchboard, but a cell phone that the team answers in addition to their normal business tasks.
Our top priority is always the quality and taste of our organic spirulina, grown in Normandy according to permaculture and biodynamic principles. While we're always delighted when someone finds a spirulina that suits them and consumes it regularly, we always prefer a local product purchased directly from the person who produces it.
We are indeed a small company, with no outsourced or automatic switchboard, but a cell phone that the team answers in addition to their normal business tasks.
Our top priority is always the quality and taste of our organic spirulina, grown in Normandy according to permaculture and biodynamic principles. While we're always delighted when someone finds a spirulina that suits them and consumes it regularly, we always prefer a local product purchased directly from the person who produces it.
D
Rating: 4 out of 5
I discovered Akalfood a few years ago at the Paris fair and since then I buy either Spirtonic or Spiral Flow. They have very good organic products, with values and ethics. I only have one criticism: the shipping costs that I find high.
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C
Rating: 4 out of 5
very good quality products, package received quickly in an optimized packaging!
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N
Rating: 4 out of 5
Package well received, damage that the spirulina bars were loose in the package and not in their original box
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H
Rating: 4 out of 5
Fully satisfied with the order process and delivery
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A
Rating: 4 out of 5
Easy to navigate the site. Shipping and receiving without any problem. As for the spirulina bars, a gift for my sporty son, I would have appreciated a more careful packaging, (cardboard and bars in bulk)
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D
Rating: 4 out of 5
my orders always arrive very quickly and everything is perfect. i just have trouble understanding how to use my accumulated 'points'.
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Response from AKALFOOD
Hello and thank you very much for your loyalty. We have detailed how our loyalty program works on our website. You must first convert your purchases into rewards in your personal space, then in the list of available gift products, click on "use my rewards". Have a nice day
G
Rating: 4 out of 5
Good products, fast and careful shipping. The only problem is the exponential increase in prices. Given the good harvest this year, I hope they will make an effort at least for the loyal customers.
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Response from AKALFOOD
Hello Grégory,
Thank you very much for your feedback and your loyalty.
Indeed we had to increase our prices recently to be able to maintain the quality of our products in front of the increase of the cost of raw materials. Some of our recipes require the purchase of ingredients that we are not able to produce (spices, plants), and we are unfortunately dependent on the current economic situation, despite the very good harvest of spirulina on our farm.
To reward our loyal customers, we have set up a loyalty program as well as a sponsorship system that will bring you many advantages.
Do not hesitate to contact us for any question,
Have a nice day,
The Akal team
Thank you very much for your feedback and your loyalty.
Indeed we had to increase our prices recently to be able to maintain the quality of our products in front of the increase of the cost of raw materials. Some of our recipes require the purchase of ingredients that we are not able to produce (spices, plants), and we are unfortunately dependent on the current economic situation, despite the very good harvest of spirulina on our farm.
To reward our loyal customers, we have set up a loyalty program as well as a sponsorship system that will bring you many advantages.
Do not hesitate to contact us for any question,
Have a nice day,
The Akal team
T
Rating: 4 out of 5
Good product
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D
Rating: 4 out of 5
very good fast shipping
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E
Rating: 4 out of 5
delivery ok
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S
Rating: 4 out of 5
Super
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L
Rating: 4 out of 5
Conforms to the order. Fast reception if the parcel is sent on the same day (working day) of the order.
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S
Rating: 4 out of 5
Good products, however, not very cheap
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Response from AKALFOOD
Hello, thank you for your 4 stars
Do you know what we have already put in place to lower our prices for you?
- For large orders >65€, shipping is free
- A loyalty program allows you to win products-rewards in a few days (https://akalfood.com/fr/content/10375-programme-de-fidelite)
- Our sponsorship program also allows you to get -15% on the amount of your order (https://akalfood.com/fr/content/10376-parrainage-programme-de-parrainage)
Have a nice day
Marie
Do you know what we have already put in place to lower our prices for you?
- For large orders >65€, shipping is free
- A loyalty program allows you to win products-rewards in a few days (https://akalfood.com/fr/content/10375-programme-de-fidelite)
- Our sponsorship program also allows you to get -15% on the amount of your order (https://akalfood.com/fr/content/10376-parrainage-programme-de-parrainage)
Have a nice day
Marie
L
Rating: 4 out of 5
WELL
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J
Rating: 4 out of 5
Package arrived quickly..the tablets are pleasant to take. The price could be a little lower
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Response from AKALFOOD
Hello, thank you for your 4 stars. Do you know everything we have already put in place to lower our prices?
- For large orders such as yours, shipping is free
- We have also just launched a loyalty program that allows you to win reward products in a few days (https://akalfood.com/fr/content/10375-programme-de-fidelite)
- Our sponsorship program also allows you to get -15% on your order (https://akalfood.com/fr/content/10376-parrainage-programme-de-parrainage)
Have a nice day,
Marie
- For large orders such as yours, shipping is free
- We have also just launched a loyalty program that allows you to win reward products in a few days (https://akalfood.com/fr/content/10375-programme-de-fidelite)
- Our sponsorship program also allows you to get -15% on your order (https://akalfood.com/fr/content/10376-parrainage-programme-de-parrainage)
Have a nice day,
Marie
M
Rating: 4 out of 5
I was very pleased with the service and the quality of the product. I have to say that I'm very pleased with the service and the quality of the product, and I'm very happy with the service.
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A
Rating: 4 out of 5
I'm trying to limit my orders for environmental reasons. Could you extend the validity of the points acquired?
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Response from AKALFOOD
Hello, thank you for your message, we have recently doubled the validity of points. You now have 1 year to benefit from it!
Have a nice day,
Marie
Akal team
Have a nice day,
Marie
Akal team
N
Rating: 4 out of 5
I consume spirulina with pleasure every day. unless I am mistaken, I have not seen the possibility of buying 300 or 400 g in a single bag, which would limit the use of bags.
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Response from AKALFOOD
Hello, thank you for your message and your 4 stars! We do indeed offer 100g and 1kg bags of spirulina in twigs, but no in-between because this need had not yet come up to us, so thanks! I'll pass on this idea.
Nice day
Marie
Akal team
Nice day
Marie
Akal team
N
Rating: 4 out of 5
I am very happy with the spirulina tablets "Frenchie". Easy to take. My 11 year old daughter also started taking them.
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S
Rating: 4 out of 5
Great product Price a little high hence the 4 stars if not 5 stars for the speed of shipping and quality of the product!
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Response from AKALFOOD
Hello,
Thank you for your feedback and your 4 stars! I also hear your comment. Do you know what we have already put in place to satisfy you?
- For orders over 65€, shipping is free
- We have also just launched a loyalty program that allows you to win reward products in a few days (https://akalfood.com/fr/content/10375-programme-de-fidelite)
- Our sponsorship program also allows you to get -15% on your order (https://akalfood.com/fr/content/10376-parrainage-programme-de-parrainage)
Have a nice day,
Marie
The Akal team
Thank you for your feedback and your 4 stars! I also hear your comment. Do you know what we have already put in place to satisfy you?
- For orders over 65€, shipping is free
- We have also just launched a loyalty program that allows you to win reward products in a few days (https://akalfood.com/fr/content/10375-programme-de-fidelite)
- Our sponsorship program also allows you to get -15% on your order (https://akalfood.com/fr/content/10376-parrainage-programme-de-parrainage)
Have a nice day,
Marie
The Akal team
M
Rating: 4 out of 5
Very well stay as you are.
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D
Rating: 4 out of 5
Very good product. Fast and efficient shipping. The only downside is that the price is very high
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Response from AKALFOOD
Hello, thank you for your comment, it makes us happy.
We want to keep our high standards on the quality of our spirulina (low temperature drying, ...). This know-how implies high production costs.
We understand that this can represent an important budget. That is why we also offer a range of products for the smaller budget.
Do you know what we have also put in place to reward your purchases?
For orders over 65€, you get free shipping
We have also just launched a loyalty program that allows you to win reward products in a few days (https://akalfood.com/fr/content/10375-programme-de-fidelite)
Our sponsorship program also allows you to get -15% on the amount of your order (https://akalfood.com/fr/content/10376-parrainage-programme-de-parrainage).
Have a nice day,
Marie
The Akal Food Team
We want to keep our high standards on the quality of our spirulina (low temperature drying, ...). This know-how implies high production costs.
We understand that this can represent an important budget. That is why we also offer a range of products for the smaller budget.
Do you know what we have also put in place to reward your purchases?
For orders over 65€, you get free shipping
We have also just launched a loyalty program that allows you to win reward products in a few days (https://akalfood.com/fr/content/10375-programme-de-fidelite)
Our sponsorship program also allows you to get -15% on the amount of your order (https://akalfood.com/fr/content/10376-parrainage-programme-de-parrainage).
Have a nice day,
Marie
The Akal Food Team
C
Rating: 4 out of 5
Spirulina of good quality, effective. Fast and careful shipment. Price a little high.
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S
Rating: 4 out of 5
Quality products
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T
Rating: 4 out of 5
Very good products and ethics in addition. The only downside is that delivery costs are too high.
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Response from AKALFOOD
Thank you for your feedback, I am delighted that you like our products and I hear your disappointment about the delivery costs. We agree that the prices seem high, but they are set by colissimo so we can only match them. For orders over 65€, we offer free delivery. Below this amount, as we do not have the same means as Amazon, the manufacturing costs to produce quality products do not allow us to offer shipping. The only alternative would be to source our products elsewhere to have cheaper labor costs, but that's not our vision nor our values.
Have a nice day,
Marie from the Akal team
Have a nice day,
Marie from the Akal team
C
Rating: 4 out of 5
Perfect!!!
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