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C
Rating: 4 out of 5
ras
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Customer reviews of AKALFOOD
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 1 059 published reviews
Summary of reviews
The online store Akalfood is recognized for its fast shipping, with many customers highlighting the promptness of their delivery, often receiving their orders quickly and as expected. The quality of the products is consistently praised, particularly noting the effectiveness and pleasant taste of items like spirulina flakes and birch sap, which have become integral to customers' daily routines. Additionally, the professionalism and reliability of the customer service team are noted positively, with instances of efficient resolution to order issues without hassle.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
quality product, fast delivery, bag closure defect
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Response from AKALFOOD
Hello Alain,
Thank you for your feedback,
We had some defective bags, we changed supplier to fix it.
Have a nice day
The AKAL team
Thank you for your feedback,
We had some defective bags, we changed supplier to fix it.
Have a nice day
The AKAL team
A
Rating: 4 out of 5
A little expensive
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Response from AKALFOOD
Hello Axelle,
The notion of "expensive" is subjective and specific to each person.
However, what I can tell you is that we give priority to quality and compatibility of ingredients rather than price.
The AKAL team
The notion of "expensive" is subjective and specific to each person.
However, what I can tell you is that we give priority to quality and compatibility of ingredients rather than price.
The AKAL team
M
Rating: 4 out of 5
Despite an additional delay due to the pandemic, everything went well. Thank you
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J
Rating: 4 out of 5
Good advice, for phoning before ordering, well-packed products and fast delivery.
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A
Rating: 4 out of 5
Very fast delivery times. Effectiveness of this very beneficial food supplement!
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P
Rating: 4 out of 5
...
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S
Rating: 4 out of 5
Order sent very quickly. Excellent product I recommend and I will order again as soon as my 4 packages are finished.
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F
Rating: 4 out of 5
Good product and fast delivery
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F
Rating: 4 out of 5
the products ordered correspond to my expectations
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V
Rating: 4 out of 5
Very good and practical
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C
Rating: 4 out of 5
Fast delivery. I took a teaspoon of spirulina alone, is it normal to have a green tongue and teeth? I didn't expect this... I had used tablets of another brand and I wonder if it's the same with all the glitter?
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Response from AKALFOOD
Hello, Catherine,
Yes, it's the same for all spirulina but it doesn't stay 😁 if it bothers you, you have to consume it in tablet form or mix it with other foods.
The green colour of spirulina comes from chlorophyll. It is nicknamed "green blood" because its structure is close to human hemoglobin and it stimulates the production of hemoglobin and red blood cells in anemic people. Chlorophyll combines with a co-factor, porphyrin, to chelate heavy metals such as mercury, lead, arsenic and nickel: it binds to them and contributes to their elimination from our bodies. Spirulina is one of the largest purveyors of chlorophyll.
Yes, it's the same for all spirulina but it doesn't stay 😁 if it bothers you, you have to consume it in tablet form or mix it with other foods.
The green colour of spirulina comes from chlorophyll. It is nicknamed "green blood" because its structure is close to human hemoglobin and it stimulates the production of hemoglobin and red blood cells in anemic people. Chlorophyll combines with a co-factor, porphyrin, to chelate heavy metals such as mercury, lead, arsenic and nickel: it binds to them and contributes to their elimination from our bodies. Spirulina is one of the largest purveyors of chlorophyll.
P
Rating: 4 out of 5
Knowing spirulina, my order corresponds to my expectations. On the other hand, this is the first time I have taken a tablet. It remains easier to take.
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M
Rating: 4 out of 5
Colissimo was late to deliver me because my package was directed to another distribution platform .... The package was in good condition and my 3 sachets of Spirulina as well.
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C
Rating: 4 out of 5
For my unpublished 3 star review from last time, and the answer to my last email.
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Response from AKALFOOD
Hello, Cyril,
Your email has been published and I publish below our exchanges to put into perspective our different exchanges.
On 11/06/2020 at 14:13, Cyril wrote :
Hello Cyril,
I am glad that you have a good experience with our products; this is the most important thing for us.
Regarding the answer of I think she wanted to give you an explanatory answer and not an incentive to consume, leaving you the freedom of choice to consume more to achieve free shipping. Because if I understand correctly, you would have had the free shipping costs, so I don't see what prevented you from adding a product with the 65€ information?
This is not anecdotal for us and as you can see, I take the time to exchange with you. We are a small company and we do our best to satisfy our customers' expectations. But like any small business we sometimes miss out, get overwhelmed, as with the email or did not answer you and we apologize for that.
Your feedback is valuable to us because it allows us to question ourselves and progress.
Ps : You will be able to use for your next order the coupon code :
Nice end of day
guillaume
On 10/06/2020 at 14:13, Cyril wrote:
???
Hello Guillaume,
???
After discovering you at a trade show, I became a regular customer on the website for 2 years. I really appreciate your products (spirotonic, spirumix and spirulina in brandille). The 2 people I met on the show were very nice and made me want to order from you.
>
My criticism concerns my last order and the lack of commercial sense of who answered my message. Specifically in the answer to my question about the shipping costs (NB: she had not answered my message a while ago, following a promotional email received from her...).
...);
The answer was that the delivery costs were free for orders over 65€, and that the relay point delivery would resume within 7/8 days.
The answer was informative... rather than asking me if I wanted to add a product to my order or if I wanted to wait a bit for the delivery.
The result is that within a week (delivery in relay point) and 9€ (free delivery) I have paid the full delivery costs!
>
This may seem anecdotal to you, but that's where my opinion comes from. Besides I don't see it appearing yet on the site "société des avis garantis" ?
?
Have a nice day,
???
Added: Tuesday 9 June 2020 at 14:13
From: "guillaume "
To: Cyril
Subject: Guaranteed opinions
???
Hello, Cyril,
???
I take the liberty of contacting you to better understand your remark about our lack of commercial sense.
???
We're just selling to do a big promotion on spirulina, we did another two big ones in December in February.
>
I invite you to sign up for our newsletter for our next news.
>
Thank you for your feedback. It's important to move forward.
???
a beautiful day
???
Guillaume
Your email has been published and I publish below our exchanges to put into perspective our different exchanges.
On 11/06/2020 at 14:13, Cyril wrote :
Hello Cyril,
I am glad that you have a good experience with our products; this is the most important thing for us.
Regarding the answer of I think she wanted to give you an explanatory answer and not an incentive to consume, leaving you the freedom of choice to consume more to achieve free shipping. Because if I understand correctly, you would have had the free shipping costs, so I don't see what prevented you from adding a product with the 65€ information?
This is not anecdotal for us and as you can see, I take the time to exchange with you. We are a small company and we do our best to satisfy our customers' expectations. But like any small business we sometimes miss out, get overwhelmed, as with the email or did not answer you and we apologize for that.
Your feedback is valuable to us because it allows us to question ourselves and progress.
Ps : You will be able to use for your next order the coupon code :
Nice end of day
guillaume
On 10/06/2020 at 14:13, Cyril wrote:
???
Hello Guillaume,
???
After discovering you at a trade show, I became a regular customer on the website for 2 years. I really appreciate your products (spirotonic, spirumix and spirulina in brandille). The 2 people I met on the show were very nice and made me want to order from you.
>
My criticism concerns my last order and the lack of commercial sense of who answered my message. Specifically in the answer to my question about the shipping costs (NB: she had not answered my message a while ago, following a promotional email received from her...).
...);
The answer was that the delivery costs were free for orders over 65€, and that the relay point delivery would resume within 7/8 days.
The answer was informative... rather than asking me if I wanted to add a product to my order or if I wanted to wait a bit for the delivery.
The result is that within a week (delivery in relay point) and 9€ (free delivery) I have paid the full delivery costs!
>
This may seem anecdotal to you, but that's where my opinion comes from. Besides I don't see it appearing yet on the site "société des avis garantis" ?
?
Have a nice day,
???
Added: Tuesday 9 June 2020 at 14:13
From: "guillaume "
To: Cyril
Subject: Guaranteed opinions
???
Hello, Cyril,
???
I take the liberty of contacting you to better understand your remark about our lack of commercial sense.
???
We're just selling to do a big promotion on spirulina, we did another two big ones in December in February.
>
I invite you to sign up for our newsletter for our next news.
>
Thank you for your feedback. It's important to move forward.
???
a beautiful day
???
Guillaume
V
Rating: 4 out of 5
Site fairly well done but not clear at first glance
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B
Rating: 4 out of 5
Hello, It is a pity that the mail is not forwarded to its recipient in full; check on one side message forwarded afterwards. So I didn't get my order. But everything's going to be all right. That's the main thing.
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Response from AKALFOOD
Hello, Brigitte,
The mail arrived at the eco-domain association and not at Akalfood, hence the problem of information exchange, the important thing is that we found a solution ;-)
The mail arrived at the eco-domain association and not at Akalfood, hence the problem of information exchange, the important thing is that we found a solution ;-)
A
Rating: 4 out of 5
effective relay point removal, minimal packaging and little protection
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E
Rating: 4 out of 5
short delivery time
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B
Rating: 4 out of 5
Package arrived on time.
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J
Rating: 4 out of 5
my second order just like the first one arrived quickly. the product was as ordered.
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S
Rating: 4 out of 5
No worries, delivery received
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D
Rating: 4 out of 5
Very good products delivered on time
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C
Rating: 4 out of 5
Good product, delivery service OK, just surprised by the difference in taste between 2 spirulins?
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Response from AKALFOOD
Hello, Cedric,
Spirulina is alive and in this case produced according to artisanal methods depending on the climatic hazards, its soil (like wine) ... also as with cream or honey over the season its taste can change.
Spirulina is alive and in this case produced according to artisanal methods depending on the climatic hazards, its soil (like wine) ... also as with cream or honey over the season its taste can change.
E
Rating: 4 out of 5
Hello, well, delivery and products.
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R
Rating: 4 out of 5
TB
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M
Rating: 4 out of 5
Very good, no delay in receipt of order. Just a little downside never a discount for customers but I recommend akalfood.
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Response from AKALFOOD
Hello, Menouar,
Thanks for coming back,
In December and February, we made promotions, we communicated the campaign on social networks and also on our newsletter, I invite you to subscribe to be informed next time ;-)
We're also going to launch a loyalty program very soon to reward regular and loyal customers like you.
May the strength of Spiru accompany you and your loved ones in this period we are all going through together.
Thanks for coming back,
In December and February, we made promotions, we communicated the campaign on social networks and also on our newsletter, I invite you to subscribe to be informed next time ;-)
We're also going to launch a loyalty program very soon to reward regular and loyal customers like you.
May the strength of Spiru accompany you and your loved ones in this period we are all going through together.