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P
Rating: 2 out of 5
I was unable to obtain the spirulina exchange
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Customer reviews of AKALFOOD
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 1 059 published reviews
Summary of reviews
The online store Akalfood is recognized for its fast shipping, with many customers highlighting the promptness of their delivery, often receiving their orders quickly and as expected. The quality of the products is consistently praised, particularly noting the effectiveness and pleasant taste of items like spirulina flakes and birch sap, which have become integral to customers' daily routines. Additionally, the professionalism and reliability of the customer service team are noted positively, with instances of efficient resolution to order issues without hassle.
2 star reviews
Reset filtersA
Rating: 2 out of 5
the bag's closure system tore on the second opening. Deplorable bag quality
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Response from AKALFOOD
Hello and thank you for your feedback
We're sorry you had a bad experience. We sell a lot of this product and this is the first feedback of this kind on the packaging. We hope it's a one-off and will check our bags.
We're sorry you had a bad experience. We sell a lot of this product and this is the first feedback of this kind on the packaging. We hope it's a one-off and will check our bags.
B
Rating: 2 out of 5
decomposed cardboard mixing with spirulina spirulina agglomerated disappointed
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Response from AKALFOOD
Hello,
indeed we have changed our packaging and we are in the process of improving our boxes to avoid this kind of inconvenience. We can send you back a product if you wish. Thank you for taking the time to alert us.
indeed we have changed our packaging and we are in the process of improving our boxes to avoid this kind of inconvenience. We can send you back a product if you wish. Thank you for taking the time to alert us.
K
Rating: 2 out of 5
the products are perfect but the company is not very responsive. I am still waiting for my answers to my SMS and email ?????!!!!!!! a lot of blah for nothing
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Response from AKALFOOD
Hello Kenneth,
We are very sorry if you have not received a reply, my colleague Emilie certifies that she sent you our complete guide on spirulina in response to your comment on 17/04, directly under the blog article "Spirulina, the liver's ally for spring cleaning".
Do not hesitate to write us directly on "[email protected]".
Have a nice day,
The AKAL team
We are very sorry if you have not received a reply, my colleague Emilie certifies that she sent you our complete guide on spirulina in response to your comment on 17/04, directly under the blog article "Spirulina, the liver's ally for spring cleaning".
Do not hesitate to write us directly on "[email protected]".
Have a nice day,
The AKAL team
Y
Rating: 2 out of 5
I was surprised that the Spirulina I bought came from Burkina Faso. After seeing it checked on the site, it is indeed specified, but the whole site talks about local production. I don't regret my purchase, but I won't buy again. I made it clear during an exchange that I was looking for a local product with a low carbon footprint, the person never said that the spirulina did not come from their production.
Translated reviews
Response from AKALFOOD
Hello, Younes,
We are trying to be as clear and transparent as possible.
As you have seen, the origin of the products (text, logo, name of the products) is well specified in several places.
It turns out that we have been working with fair trade farms for 10 years. We have a heartfelt relationship with these farms and it is important for us to continue to value their work.
We are talking about local spirulina because we have also been producing spirulina for 10 years.
In addition, we have helped farms to set up in France because for us it is important to put forward this know-how and expertise which are the basis of our project.
However, I understand your disappointment and we will work to make this information even more visible (drop-down menu: French spirulina, spirulina solidarity, to differentiate them) we have ideas, thank you for your feedback and your approach.
We are trying to be as clear and transparent as possible.
As you have seen, the origin of the products (text, logo, name of the products) is well specified in several places.
It turns out that we have been working with fair trade farms for 10 years. We have a heartfelt relationship with these farms and it is important for us to continue to value their work.
We are talking about local spirulina because we have also been producing spirulina for 10 years.
In addition, we have helped farms to set up in France because for us it is important to put forward this know-how and expertise which are the basis of our project.
However, I understand your disappointment and we will work to make this information even more visible (drop-down menu: French spirulina, spirulina solidarity, to differentiate them) we have ideas, thank you for your feedback and your approach.