Customer reviews of Alkanatur

I had to go pick them up 36 km from my home.

After 5 days without news from the GLS carrier or Alkanatur, I wrote to Alkanatur and it turned out that the order had not been delivered to the transport agency. No one from the company contacted me for the delivery. They went in the morning and I was not there. I still do not have the order after 10 days. I have requested by phone that it be taken to a parcel shop and we will see if I can finally pick it up after 10 days. It is not just the delay that bothers me but the lack of assumption of responsibility. This is not the experience I had with previous orders so I hope it was an exceptional incident.

I received the broken jug and I haven't been able to use it, I am waiting for a response and a solution to the problem

I have not received the order, and there has been no tracking from GLS. Therefore, I expect a refund. It has also not been possible to contact you by phone

I placed the order on August 15 and as of today, it still hasn't arrived. According to the carrier, it will arrive tomorrow. Very bad this time.

I bought the borosilicate glass jug after using the plastic one for a year to switch to glass and I see that the tank where the water goes is plastic again. Plastic that even when washing it by hand with a very soft sponge scratches completely on the first wash. Honestly, I don't understand why it is plastic again when you sell the product for the high-quality glass and then a plastic that scratches with anything. Very disappointed, to be honest.

I ordered a second jug, in this case, made of glass. It arrived with a small crack. I have sent several emails and WhatsApp messages and I am waiting for a replacement for a plastic one, like the one I have had for five years.

I haven't received the order.

I put the first filter in the jug and the taste of the water is very strange like stagnant tap water. I prepared it as always. I have been a customer for years and this has never happened to me before. I will not be able to buy again due to this bad experience.

It's been almost 2 weeks since I placed the order and I still haven't received it

The new jug has not pleased me. I haven't returned it because I already had the other one in very bad condition and had to change the filter. I can't put it in the fridge and that has disappointed me a lot and when pouring the water the other jug made a finer stream which made it easier to fill a bottle. Honestly, the new jug looked very good but it has disappointed me. I think these are things to take into account. Thank you

Hello, I have not received the Alkanatur jug, the GLS shipping company does not provide an efficient service, they have not answered my calls to ask about my package, I only get a machine, I have called Alkanatur several times to follow up on my order, you have told me that it is already out for delivery but it has not arrived yet, I cannot go out because I am waiting for the package, I request that if it does not arrive tomorrow I will cancel the purchase, I hope you can pressure GLS which provides a deficient service, thank you and regards,

I bought a shower filter, which has an indicator to know when it needs to be changed. After several months it did not indicate anything, it is defective, I contacted customer service and they ignored me... bad service and this specific product is bad.

I bought three filters and the water is still somewhat cloudy after ten days, the tap water comes out colorless. I wash the filter and the jug and it doesn't go away

The filter arrived damaged. I sent you an email but so far I have not received a response.

The water has an unpleasant taste and the jug does not filter 1L, it only filters 700ml.

GLP left the package without asking 30 minutes walking from the address I provided as the delivery address.

The water does not work well, the jug leaks from all sides no matter how much I try to see if the lid is improperly placed

I can't use the jug as soon as I pour in the water. Because it spills from the top without filtering. And it leaks from several places.

I received the product 4 days later than the maximum expected delivery date, and it arrived with a dent. For now, it is installed, I don't know how it will work.

The purchasing process is an authentic disaster because the shipping is through Correos. That company never delivers the packages, at least in my area. They make a hang-up call to justify that they have been there, something completely false because I was at home waiting, causing a 24/48 hour shipment to take 1 week. If they continue to work exclusively with Correos, their brand image will be affected. I have completely lost my enthusiasm for the jug. If it is not an absolutely exceptional product, I will return it.

As I have already conveyed to you, the tap water and the water from the jug are exactly the same. I also did not like the customer service, they do not respond. I can only give my positive opinion to one person who assisted me over the phone. For all these reasons, I am going to return the product.

After 9 days of waiting I canceled the order. A disaster

Very dissatisfied with the delivery. Neglected and the delivery company did not do their job correctly.

For now, I don't like it much. I had bought it mainly because of the lime, and it turns out it leaves everything whiter than before, the shower screen, faucets, etc.

I have placed an order for a jar. 2 weeks later it still hasn't been delivered. On 22-06-2026, GLS sent an email saying they would make the delivery. I was home all day and on 23-06-2026 I received another email saying that I have to go pick up the jar at a delivery point for being absent from my home. They did not knock on my door. They also did not call me on the phone......GLS lies and does not do their job.

I paid 10 days ago and they haven't even given me a tracking number

Order placed more than 10 days ago and I have no information about the delivery time. I have already requested information and no one gives a capable response.

The jug spills water when you tilt it to fill another bottle or a glass

I have ordered two jars and I have only received 1. I sent a message on Monday to report the problem. The answer was an apology for any inconvenience and that the pitcher would be sent as soon as possible. Today we are Friday and I haven’t yet received a message of any shipment. It doesn’t have to take a week to send the missing jar! It was the first time that I placed an order after a recommendation from a friend but honestly I am very disappointed.

My order was not found

I have bought before, but during all the promotion days on the website it was impossible to add anything to the cart, it got blocked and nothing could be added... after the promotions ended and returned to the normal price, coincidentally it can be added and bought perfectly. What a scam the promotion periods are.

I am having difficulty getting a proper response from the technical service.

I ordered a replacement filter for my jug, I received a complete jug, with its corresponding replacement. I informed them of the error. And besides not thanking me (which for me would have been easier to stay quiet and keep the jug worth seventy-something euros), they told me I had to wait for them to come pick up the jug and deliver the filter. I mentioned that I urgently needed the filter, since the error was theirs and the filter inside the jug is the same as the one I had ordered, if I could keep that filter and return the jug, as I obviously did. But gentlemen from Alkanatur, first you thank the customer for reporting the error, and then, the customer should have as few inconveniences as possible. In summary, negligent in order preparation, unkind and unhelpful.

I have the plastic jug and I do not feel safe.

The reverse osmosis does not remineralize well since I have it, I do not recommend it.

The order took quite a while to arrive. When I inquired about it, the response was quite rude.

I bought the shower filter. The water pressure is so low that you have to shower with a trickle, and that way no one can shower.

I haven't bought anything recently, I bought it almost a year ago, and I honestly haven't noticed any improvement. But the water in Alicante is too dirty.