Customer reviews of Alkanatur

I am going to stop buying from Alkanatur. It is a disaster every time there is a problem with the shipment. When you call by phone, for all orders there is the excuse that they are overwhelmed for one reason or another and they refer the problem to GLS, which is who has the items according to Alkanatur. Alkanatur assures that they do not manage the order but that GLS does. If I do not call customer service to complain that the delivery has not occurred, the orders do not arrive on the date specified in the shipping conditions.

I still haven't received the order.

They do not provide enough technical data, when trying to install the filter its size is incompatible with the taps of my two showers (of different sizes) when I contact them, terrible customer service and the only alternative is to pay an additional €14 for the return. I have been using the jug and other filters for years but I do not intend to buy again.

I ordered the new glass pitcher and it arrived with a dead fly inside the pitcher. I wrote to their customer service and they replied that it could be solved with water and soap, and that’s what I’m doing. I still haven't used it because I am disinfecting it, as I am immunocompromised. And since I don’t know if it can be put in the dishwasher at high temperatures, when I start using it I will give my opinion about the pitcher. But so far the experience has not been good at all.

Wine rotates the jug

I can't get it to work. The start button doesn't work and I need to communicate with you.

They don't answer the phone during customer service hours and take days to respond to emails.

By paying for the express delivery service, the order took a week to arrive

THE BOTTLE I BOUGHT DOES NOT WORK. I DON'T KNOW WHAT HAPPENS. I AM VERY SAD ABOUT IT. I CAN'T GET IT TO WORK. I FEEL AWFUL.

I still have not received the order, GLS has been going around for a week and I cannot contact them, no one answers the phone.

Could you notify that you were going to release a glass jug within a week... Total disappointment.

The delivery was late. I already have it and the free bottle arrived somewhat crushed and with a broken cap. I am getting it started. I hope the filter is correct as it cannot be seen. At the bottom, the arrows mark 10 in month and 25 in year. It is not expiration, right? I await your response.

All morning at home and when they called they did not answer. Later they sent a message to the email saying that I was absent, leaving the jug where it was convenient for the delivery person without asking. They should not give the option to send to home if they do not fulfill it later. There is a terrible lack of communication, in other places at least when you answer the intercom they respond and do not leave to save 1 minute of time, besides that it would have been normal to call the person or send a message to the mobile, not everyone checks emails every minute. I have requested a refund because if every time I order filters and replacements I have to go to where the delivery person finds it convenient instead of where I choose, it will be a headache. On top of that, I had to endure a lady from Alkanatur calling me saying that if I did not go to where they left the jug it was because I did not want it, scolding me because according to her I did not bother to go pick up a jug, in addition to insisting that a friend or family member go pick it up. I do not have to explain my family situation or my schedule to a person I do not even know. On top of that, endure that this character intends to organize my life. It is shameful. The only thing requested is that they send it home and they did not even do that.

I have not received the order since 9.04 when I placed it

One of the rubber bands was worn out and has broken. I hope you can send a replacement to complete the installation

I don't like the taste it leaves in the water

From the time I placed the order (March 25) until it arrived (April 7) it took 14 days. The carrier did very well, but Alkanatur was very slow, too slow.

The jug arrived broken, I couldn't even use the filter, I opened the box and the lid is broken... I hope you can solve the problem for me, for now I have sent an email and have not received any response.

I still haven't received it and I've been waiting for 9 days, it seems quite expensive to pay €10 for shipping to Menorca.

You have no traceability of how your order is

I am still waiting for the order. Outside of delivery times. I have no doubt it is a good product, surely excellent based on recommendations I have received but disappointed with the management of the order.

The order still hasn't arrived and I no longer have much hope that it will arrive...

I still haven't received the purchase. I don't know anything.

The product is fine but since 25/3 I placed the order and I am still waiting for it.

I still haven't received anything

A disaster, I still haven't received the filters

Since the 25th I haven't received my order

I still haven't received my order since March 25.

How can you ask for my opinion on something I haven't received? But to reply that you are on vacation is no problem.

I bought the jug on March 25 and by April 5 it still hasn't arrived. It said 5 business days... It's taking a bit longer, I think.

On March 25, I placed an order and I still have not received it. I also have no notice from the company delivering the order or from Alkanatur about why it has not been delivered. As of today, 04-04-2026, I have not received it.

I have not yet received the order and they wanted to deliver it on dates that they did not tell me they would deliver it. I am waiting for it to arrive.

Too long shipping time to receive in A Coruña and insufficient communication.

The shipment took a long time to arrive and the company GLS does not call to say the approximate delivery time.

Well, I bought jug replacements, and when I activated it, the water came out so black that I got scared. It hadn't happened to me before.. and I tried with the second filter and the same thing. I wrote and they told me it's normal. But of course, I ruined a filter, they should put a big warning that this is normal, because I don't think I'm the only one it happens to.

They say they called the house and there was no one, this is not true, there were 3 people, it would be very strange if none of the 3 heard the doorbell. NOBODY CAME TO OUR HOUSE

The jar arrived completely cracked and I am still waiting for another one since last Thursday. The packaging should be better, as it came simply with a bit of bubble wrap.

A product that costs 155 euros and comes wrapped in bubble wrap only. That product needs to be better packaged with a box and protection inside the box.

This is the 2nd time I place an order and 2 days later you launch discounts, I feel like a fool!!!!!! it makes you lose the desire to keep buying from you.

I do not like the absorption system at all, it swallows a lot of air. Also, the filter releases little black balls that you end up ingesting. Furthermore, you never get to consume the water from the bottle, as the filter does not reach the bottom. Very dissatisfied with the purchase.