Customer reviews of Alkanatur

Well, the product is very good. But the shipping is terrible. When you pay, you receive confirmation of the payment, but no estimated arrival date, no shipping reference, no transport company... nothing. Also, it takes about 10 days for a national shipment! I feel bad that companies like Amazon are taking market share from them, but there are reasons!

I have rated the filter very poorly because the only thing it does is reduce water pressure. They ask me to evaluate the product and I do, and the response I get is that this is not the place to say that, to talk to customer service. Okay. And if I talk to customer service, will they refund my money? Because if so, I will withdraw the criticism, while not because it is you who asked for my opinion, I did not put it for free. And by the way, they have not made it public. That says a lot. Who only publishes good reviews........

One of the cartridges I received was defective; they did not want to change it for me.

Although both pitchers came well, the leaf-shaped lid of the blue one does not close properly.

I have not received the order

I have been using the pitcher and filters from another brand (Brita) for years, since specifically 2011 when I moved from Madrid to Paris and then living in other cities like Valencia and now Barcelona and honestly I have always been satisfied with their taste, quality-price, easy purchase... A month ago we decided to change taking advantage of the fact that the pitcher was already in bad condition and try this brand that supposedly offers better filtration quality and despite its price (more than double for both the pitcher and the filters), and after just 3 weeks of use I can say that I will not buy either the pitcher or filters again. The first filter did not last even a week (with an average of 4 liters per day of use and some days less). Supposedly it should last me 3 months and it hasn't even reached 3 weeks of use of the first filter, the kettle is full of limescale and the water tastes unfiltered. The same thing happened with the previous brand but after more than 40 days of use. I do not recommend it and I am very very disappointed and angry because I was certainly happy with the previous brand. But for being Spanish and certainly more natural, after its use I do not think about it at all. A SCAM.

Despite following the filter activation protocol and after many filtrations, the water when bottled in a glass bottle changes taste within minutes and is very unpleasant. Customer service leaves much to be desired, the response to my feeling when I wrote, besides taking longer to respond than they say, was there is no solution and that's it, I would have expected something more honestly when it has been at most 2 weeks since I bought it.

The handle of the pitcher arrived broken

Terrible experience

It has been three weeks since I placed the order and it still hasn't arrived. Problems with the delivery company that has not sent my order to the specified address.

The order was quite delayed and when it arrived, all three filters were broken, just opening the package all the microbeads from the filters spilled out. When I tried to contact them, they did not answer the phone (not even during their working hours), I had to resolve it through their email. Bad experience.

Very comfortable

I haven't received the order yet and almost two weeks have passed

Hello, When opening the package, the lid that opens for the water to fall fell off and broke on one side. It has been like this from the very beginning. I can place it, but it is broken. I consider it too delicate, as it simply fell on the countertop and a small side tab broke. In summary, the product is new, but with that defect from the start.

I arrive late and they didn't even notify me to communicate it

After 1 month of use, I tested with the chlorine reagent and the water still has the same amount of chlorine, which is not little. 100€ down the drain.

There were no changes in the chlorine testing kit

I bought the shower filter and it significantly reduced the pressure, I bought the metal bottle that filters the water when drinking and it is impossible to suck, it is super hard and only air comes in. I complained but your response was that it is like that and there is no other option. I am quite dissatisfied.

There was a problem with the delivery and your service said that it had not been picked up and yet I had the delivery at home and had not received any notice. Days later I received it but Alkanatur did not inform me of anything. Today I put one of the filters and the water comes out cloudy after several uses, at least 6 or 7 liters.

The pitcher at the handle height arrived broken

Great

A rip-off, the bottle is not comfortable or practical, nor hygienic. Also, it has the same pH as tap water. I want to return it.

The filter does not fit well with the pitcher. It sticks out a bit at the top so it does not completely filter the water

In a week the water comes out with lime, in a month I have had to change the filter 3 times, this didn't happen to me with the Brita

16 days waiting for the order. I couldn't contact anyone

For now, I am happy with my purchase. Thank you

The order is satisfactory but the pitcher is starting to crack where the filters are placed

I’m sorry but the jug has not changed the taste of the water, it tastes exactly the same as tap water. I know that in Mallorca the water is hard, but still, I thought there would be some difference. I have stopped using it.

I did not like the drinking spout, it is a straw-like system and you have to suck very hard for the water to rise, which comes in small amounts. Also, you always have to drink vertically for the water to reach the straw from the bottom. I do not doubt the filtration system, but for me, the drinking system is not practical.

I still have not received the order

The Alkanatur jug does not have a drip-free system, so it drips all over the table every time I pour water into a glass. If I pour it into the glass that is on the edge of the small table in the living room, the water falls on the floor...) besides, it does not remove the limescale from the water. And it takes a very long time to filter... And the shower filter does NOT remove limescale (the expensive one). My experience has not been good, honestly.

They did not deliver the goods to the agreed place.

THE BOTTLE THAT CAME WITH THE JUG AND THE FILTERS DOES NOT CLOSE THE CAP, AND THEREFORE IS USELESS

it is misleading advertising, they sell qualities that the product does not have

I ordered a remineralizing filter and a chlorine test. The remineralizing filter does not work, and the chlorine test was not sent.

A lamentable treatment, they charged me for the return shipping costs, do not buy, the customer service is disrespectful, I would never buy again.

I bought the product with delivery to my home....and the delivery person decided to leave it at a pickup point...I notified Alkanatur...and they ignored it....with mobility issues...I had to go to the pickup point....a disaster. Change delivery companies.

The filters last much less than they say and in my case the pitcher has a defect in the lid and when it is very full it leaks water

I have not noticed a difference, the screen remains the same, the test they bring comes out the same…

The shipment was really slow, every time I place an order it takes a long time