Customer reviews of Alkanatur

Hello Jose, we regret your dissatisfaction and are surprised by the problem with the filter. Our customer service team has already contacted you to see what the anomaly might be and to provide you with a solution. Thank you for your feedback and we hope you enjoy our products.

Hello Pavel. We are very sorry about your rating. Due to a stock issue, the shipment of your order has been slightly delayed, but the package is already in transit and you will receive it very soon. If you need more information, do not hesitate to contact customer service.

Dear Lola, we regret your negative review. We have seen that your order was placed on Wednesday, October 9, at 8:39 PM. Our delivery times, as indicated on our website, are between 1 and 5 business days. In the Terms of Sale, we also detail that: "Unless otherwise stated, products will be delivered within a period of between 1 and 5 business days. Orders placed on business days before 3 PM will be shipped on the same day. Those placed after 3 PM will be sent the following business day." That is to say, your order was processed the next business day, Thursday the 10th, and sent for transport. The tracking was created on the same day, which you can check both in your customer profile and in the email you receive with the information. From what we can see in the update of your shipment tracking, it is out for delivery today from early morning, so it will probably arrive throughout the day. That is to say, since the order was processed, it has gone out for delivery on the third business day, meeting our delivery times.

Hello Rebeca, we are very sorry about your rating. We will contact you to try to help you and so you can enjoy your shower filter.

Hello Jordi, we are very sorry for your rating. The estimated delivery time is 3 to 5 working days. We see that you placed the order on the 30th and that it is already out for delivery today. We hope you have received it and that you enjoy it a lot. If you have any problems, you can contact our customer service department and they will help you with whatever you need.

Hello Leticia, we are very sorry about this incident. We will get in touch with you to provide a solution as soon as possible. Best regards

Hello, thank you for your review. We are very sorry that you are not satisfied with the product. Our filter does not remove minerals from the water, so hardness is not reduced. In fact, it raises that ppm because it adds 18mg of magnesium per liter. Our water is alkaline water, that is, water rich in minerals. We will contact you from our Quality Department to study your case in more detail and see how we can improve your experience.

Hello Silvia, Thank you very much for your review. We regret that you had an experience that did not meet your expectations. We have reviewed your case and noticed that you have already contacted our customer service team. As they mentioned to you, your order was placed on September 23rd and, generally, shipments take between 3 and 5 business days. We appreciate your patience and understanding. If you have any other questions or need further assistance, please do not hesitate to let us know. We are here to help you.

Hello María José. Thank you very much for your review. We have reviewed your case and noticed that two orders have been placed, which has led to the charge of both. However, we will contact you today to find the best solution.

Thank you for your feedback. Coconut charcoal absorbs chlorine perfectly and it cannot be that a filter is damaged and has that taste. It is possible that the taste you notice is from the minerals themselves or from magnesium. We regret that you do not like the taste of the water and the product does not suit you. Taste is a more personal matter, that is true. In any case, remember that you have a 30-day satisfaction guarantee. We will contact you to either find another solution, perhaps the low magnesium emission filter suits you better, or if not, process the return of the product.

Hello! We regret your rating. The numbering of plastics is a complex issue. Number 1 is a classification. The problem is not the material, but the additives that are added to this plastic, which depends on each bottle, each brand... This category is almost always used to indicate plastic bottles, so ours falls into this category, but not all brands work with BPA-free or other toxic materials. Our Alkanatur bottle is BPA-free and is free of these toxins. You have the certificate of absence of BPA, esbo, and phthalates: https://alkanatur.com/certificados/ (it's the 3rd).

Hello, we are very sorry for your rating :( Anyway, we want you not to worry about this. It is totally normal and natural for there to be carbon particles in the water. Our filters are made solely of natural products: 100% natural coconut charcoal and magnesium. We import the coconut charcoal directly from Mexico, and we do not alter the nature of the material. Due to its state or even due to the transportation of the material, the charcoal may be more broken and crumbled and release more carbon particles, and even dye the water black. Other times, if its state is more compact, it releases less but it is normal for it to always release black particles due to what we mentioned, because it is an ecological product without any type of chemical treatment.

Hello Rosa, we regret your experience with the transport. As we responded to you in the other review, today we are getting in touch with you and transport to resolve it now. Best regards.

Hello Rosa, thank you for your feedback and we are terribly sorry about the incident with your order. We will contact you to provide us with the address for the exchange and inform our transport agency to resolve it and get your order to you as soon as possible. Best regards and again, we apologize for the bad experience with transport.

Thank you for your feedback and for your purchase. Our jug does not demineralize the water. It removes toxins, but not the natural minerals from the water. Additionally, it adds magnesium, so it still mineralizes more. With the pH reagent included in the pack, you can test the pH between the filtered water and tap water, or for example, bottled water and see the differences. If you have any questions about the product or how to perform the test, contact us via WhatsApp, email, or phone and we will gladly assist you. Best regards.

Thank you for your feedback. We are sorry that you do not like the taste of the water and the product does not suit you. Taste is a more personal matter, that is true. In any case, remember that you have a 30-day satisfaction guarantee. We will contact you to either find another solution, perhaps with the low magnesium emission filter that might suit you better, or if not, process the return of the product.

Thank you for your feedback and for your purchase. We will see what happened with your order and we will get in touch.

Thank you for your feedback and for your purchase. We have seen that your order could not be delivered. We will contact you throughout the day to resolve it.

Thank you for your feedback and for your purchase. We are very sorry that you are not satisfied with the product. The jug does not remove the natural minerals from the water, being alkaline water it is therefore rich in minerals. To avoid those whitish stains it simply requires a little extra care, as indicated on page 9 of the instruction manual. In any case, we will contact you to provide a solution. Best regards.

Thank you for your rating and for your purchase. We hope you enjoy the product a lot.

Hello Nuria, we are terribly sorry for the delay. Some delegations have been very busy and the delay has been a bit longer than we expected. Remember that our deliveries are on business days, not calendar days, so today would be the 6th day. For any questions regarding your order, please contact our customer service department: [email protected], and they will provide you with more info :). We apologize once again for the delay.

Thank you for your rating. It's a shame that it hasn't reached you yet... We see in the tracking that the address was incomplete or incorrect. We recommend that you modify it or contact us to try to communicate it. We hope that Correos Express takes care of this 1-star rating ;)

Thank you for your rating and for your purchase. We are very sorry that the jug does not fit in your fridge... It fits in most fridges. The measurements of the jug are listed on the website. We also hope you enjoy the product.

Thank you for your feedback. We are very sorry that your experience was negative. Our Commercial Department tries to advise you based on the area you are in and if you are looking at other brands, to comment on differences or similarities between ours and the competition so that the customer can make the decision they consider best. Regarding your experience with the installation of the equipment, we regret that the plumber did not want to install it. As we mentioned, the faucet instructions are generic, they are not specifically for use with the equipment you purchased, but rather it is a faucet suitable for any filtration equipment, osmosis, or even just to use as a faucet. To try to clarify this, the colleagues from the Quality Department recorded and sent a video personally explaining how to install the faucet. Once again, we are sorry if your initial experience was not satisfactory, but at Alkanatur we always do our best to help and keep the customer happy. Best regards.

Hello Mireia, thank you for your feedback. The plastic of our jug is of high quality and completely free of toxins, certified by Dr. Nicolás Olea - IBS of Granada. Being a material that does not contain chemical hardeners or other types of toxins that are normally used to thicken materials, it seems less resistant because it is thinner. It is the price to pay for a completely safe material free of endocrine disruptors. About the black particles. It is normal and completely natural for the filter to release some little bits of carbon. Alkanatur filters are made solely of natural products: 100% natural coconut vegetable carbon and magnesium. We import coconut carbon directly from Mexico, and we do not alter the nature of the material. Due to its state or even due to the transportation of the material, the carbon may be more broken and crumbled and release more carbon bits, and even stain the water black. Other times, if its state is more compact, it hardly releases dust and the water comes out completely transparent. The bits may seem "annoying" to the eye, but they pose no danger. In fact, the softer the carbon is, the more toxins it is capable of absorbing.

Hello Javier. We are glad to know that your issue has been resolved in the shortest time possible. Did you only give 1 star due to some other problem?

Hello Judit. To cancel any order, simply reply to the email when you receive the confirmation in your inbox. You can also send us a WhatsApp or call our customer service line. We have checked and did not receive any notification from you requesting the cancellation. Please keep this in mind for future orders. We are very sorry for your dissatisfaction with us.

Hello Daniela. We apologize for the delay in your order. We have already opened a case with transportation and have contacted you to provide a solution as soon as possible. We are very sorry.

Thank you for your feedback. We will try to respond to your question as soon as possible. In any case, it should be noted that water with minerals will always have that effect with electrolysis tests, it is not because it has impurities, it is because these machines react to any substance in the water. That is why distilled water (without minerals) does not react. It is important to note that minerals are necessary in our diet, as they are used for many functions in the body: from maintaining bones, heart, and brain to our hormones. Therefore, it is essential that these are also present in water. Minerals in water help regulate a correct pH level and, in turn, have greater bioavailability. Distilled waters are acidic, dead waters, and their consumption can have serious health consequences. We will provide you with a more complete response in the email you sent. Regards.

Thank you for your feedback. Our product does not eliminate limescale, which is the union of minerals such as calcium, magnesium, potassium, sodium, etc., as we explain in detail on the website. Our filters are 100% ecological and certified. They are composed solely of coconut shell charcoal and magnesium. Our filters remove up to 99% of toxic substances from the water, but do not remove natural substances, such as minerals. Those white "residues" that you see at the bottom are mostly calcium. Conventional filters add chemical compounds inside, usually ion exchange resins, which come from petroleum (benzene and styrene) and remove these minerals, leaving the water practically dead and with a very acidic pH level. We regret that the product is not completely to your liking, but you can consume that water with total safety as the toxins have been removed.

We are terribly sorry for the delay in your order due to the transportation incident. We have contacted you. Your order will arrive again today by urgent delivery.