Customer reviews of Alkanatur

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 5 521 published reviews
5 4 601 83% 4 512 9% 3 123 2% 2 91 2% 1 194 4%

Summary of reviews

Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.

Reviews 1 and 2 stars

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C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 28/06/2021
I have been trying the water for a few weeks and after filtering it has a taste that I do not find pleasant. Also, I have a device that measures solid residues after filtering and the result has not been significant compared to the data I get from measuring the water that comes directly from the tap. I expected something different, to be honest. The worst part is the taste.
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C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 13/04/2021
This is not the first time they have sent me broken filters.
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E
Emilia M.
Rating: 1 out of 5
following a purchase from 30/03/2021
Everything very fast and very good
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Response from Alkanatur
Thank you!
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 18/01/2021
The filter is leaving a sediment of sand in the jug and in the glass. Checked that it is not from the water, but from the filter. The tap water also tastes better than from the jug. I have written to Alkanatur without any response. I had to throw away liters and liters of water to see if it improved but nothing. Frankly disappointed, despite it being a recommendation from a relative.
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Response from Alkanatur
Hello! We have reviewed the order and have seen that the relevant information has already been sent to you and you were contacted by phone to resolve all your questions. Thank you for your purchase, we hope you enjoy it!
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 27/11/2020
After almost 10 days, I still haven't received it.
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Response from Alkanatur
We apologize for the inconvenience and hope that despite everything, you are happy with the product. You placed the order on Friday, November 27, and the delivery is in 1-2 business days, so it should have arrived on Monday the 30th or Tuesday the 1st. In your case, the first delivery attempt was on December 1st, which was unsuccessful. We are always available for our customers, and if you have any problems, do not hesitate to contact us.
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