Customer reviews of Alkanatur

I can't get it to work. The start button doesn't work and I need to communicate with you.

THE BOTTLE I BOUGHT DOES NOT WORK. I DON'T KNOW WHAT HAPPENS. I AM VERY SAD ABOUT IT. I CAN'T GET IT TO WORK. I FEEL AWFUL.

Good. At least it doesn't taste like chlorine. I don't know what components the plastic of the jug contains...

I still have not received the order, GLS has been going around for a week and I cannot contact them, no one answers the phone.

Hello, I am a bit disappointed since I placed the order on April 26 to give it as a gift for Mother's Day, and it arrived on the 4th, one day late...

Could you notify that you were going to release a glass jug within a week... Total disappointment.

Honestly, I still notice a lot of taste in the tap water and it is very hard. So much so that the glass used for water becomes sticky. Due to the hardness of the water.

Hello, The taste of the water is good. But the lid for filling does not hold when filling it and you need to hold it while you want to fill it which is not possible if you refill it from a water jug.

All morning at home and when they called they did not answer. Later they sent a message to the email saying that I was absent, leaving the jug where it was convenient for the delivery person without asking. They should not give the option to send to home if they do not fulfill it later. There is a terrible lack of communication, in other places at least when you answer the intercom they respond and do not leave to save 1 minute of time, besides that it would have been normal to call the person or send a message to the mobile, not everyone checks emails every minute. I have requested a refund because if every time I order filters and replacements I have to go to where the delivery person finds it convenient instead of where I choose, it will be a headache. On top of that, I had to endure a lady from Alkanatur calling me saying that if I did not go to where they left the jug it was because I did not want it, scolding me because according to her I did not bother to go pick up a jug, in addition to insisting that a friend or family member go pick it up. I do not have to explain my family situation or my schedule to a person I do not even know. On top of that, endure that this character intends to organize my life. It is shameful. The only thing requested is that they send it home and they did not even do that.

I have not received the order since 9.04 when I placed it

One of the rubber bands was worn out and has broken. I hope you can send a replacement to complete the installation

The pitcher appears to be of basic quality and the bottle arrived crushed. Now I just need to check the functionality

From the time I placed the order (March 25) until it arrived (April 7) it took 14 days. The carrier did very well, but Alkanatur was very slow, too slow.

I am a regular user of the Alkanatur pitcher and its different filters. I consider them very good products. The pity is that the shipping seems very expensive to me (5.50 euros) and it doesn't even arrive at my address, but they leave it at a store that I have to go to pick it up (I understand that this way GLS saves at the expense of the buyer). It seems to me a terrible shipping and delivery method for a quality brand like Alkanatur.

The jug arrived broken, I couldn't even use the filter, I opened the box and the lid is broken... I hope you can solve the problem for me, for now I have sent an email and have not received any response.

I still haven't received it and I've been waiting for 9 days, it seems quite expensive to pay €10 for shipping to Menorca.

You have no traceability of how your order is

I am still waiting for the order. Outside of delivery times. I have no doubt it is a good product, surely excellent based on recommendations I have received but disappointed with the management of the order.

The order still hasn't arrived and I no longer have much hope that it will arrive...

I still haven't received the purchase. I don't know anything.

I still haven't received anything

A disaster, I still haven't received the filters

Since the 25th I haven't received my order

I still haven't received my order since March 25.

How can you ask for my opinion on something I haven't received? But to reply that you are on vacation is no problem.

I bought the jug on March 25 and by April 5 it still hasn't arrived. It said 5 business days... It's taking a bit longer, I think.

On March 25, I placed an order and I still have not received it. I also have no notice from the company delivering the order or from Alkanatur about why it has not been delivered. As of today, 04-04-2026, I have not received it.

Very delayed order.

Order well. Tracking and shipping, a disaster... Slow shipping and as of today, although I have received the order, the tracking number does not appear in my account. This made it difficult to change the pickup point.

The processing of the order takes a long time. The delivery was made after 7 days from the order confirmation.

The jar arrived completely cracked and I am still waiting for another one since last Thursday. The packaging should be better, as it came simply with a bit of bubble wrap.

A product that costs 155 euros and comes wrapped in bubble wrap only. That product needs to be better packaged with a box and protection inside the box.

This is the 2nd time I place an order and 2 days later you launch discounts, I feel like a fool!!!!!! it makes you lose the desire to keep buying from you.

I do not like the absorption system at all, it swallows a lot of air. Also, the filter releases little black balls that you end up ingesting. Furthermore, you never get to consume the water from the bottle, as the filter does not reach the bottom. Very dissatisfied with the purchase.

I think the delivery took too long (I placed the order online on Tuesday and it was delivered the following Monday). I would have liked to know in advance about the current offers (I feel like a fool...)

Overall good but the lime does not filter well.

The bottle is fine, the shipment was correct. But I thought the bottle alkalized the water like the pitcher, and it simply filters it instead.

On this occasion, the taste that the filters give to the water is not pleasant. I was surprised because it didn't happen with the previous filters.

I have rated the filter very poorly because the only thing it does is reduce water pressure. They ask me to evaluate the product and I do, and the response I get is that this is not the place to say that, to talk to customer service. Okay. And if I talk to customer service, will they refund my money? Because if so, I will withdraw the criticism, while not because it is you who asked for my opinion, I did not put it for free. And by the way, they have not made it public. That says a lot. Who only publishes good reviews........

One of the cartridges I received was defective; they did not want to change it for me.