Customer reviews of Alkanatur

I have not received the order

I have been using the pitcher and filters from another brand (Brita) for years, since specifically 2011 when I moved from Madrid to Paris and then living in other cities like Valencia and now Barcelona and honestly I have always been satisfied with their taste, quality-price, easy purchase... A month ago we decided to change taking advantage of the fact that the pitcher was already in bad condition and try this brand that supposedly offers better filtration quality and despite its price (more than double for both the pitcher and the filters), and after just 3 weeks of use I can say that I will not buy either the pitcher or filters again. The first filter did not last even a week (with an average of 4 liters per day of use and some days less). Supposedly it should last me 3 months and it hasn't even reached 3 weeks of use of the first filter, the kettle is full of limescale and the water tastes unfiltered. The same thing happened with the previous brand but after more than 40 days of use. I do not recommend it and I am very very disappointed and angry because I was certainly happy with the previous brand. But for being Spanish and certainly more natural, after its use I do not think about it at all. A SCAM.

Despite following the filter activation protocol and after many filtrations, the water when bottled in a glass bottle changes taste within minutes and is very unpleasant. Customer service leaves much to be desired, the response to my feeling when I wrote, besides taking longer to respond than they say, was there is no solution and that's it, I would have expected something more honestly when it has been at most 2 weeks since I bought it.

The handle of the pitcher arrived broken

I use the pitcher, and I am very satisfied, not so much with their shipping method by the company GSL, with a cost of €10, (much higher than with many shipping companies), without receiving information about my shipment, having to contact the company directly twice to know about my package, which they left at a pickup point without any direct notice to me from GSL or the company I had spoken to days before stating that I had no information since my purchase. GSL is one of the worst shipping companies and the most expensive, I hope they start using another. For this, I give 3 stars, good product but the shipping issue is a hassle, high cost and poor service. This is not my first purchase with Alkanatur.

The instruction manual is not clear. When the filter has been activated, it does not explain the next steps to use it. How far should it be filled with water? And should the pitcher be filled or is it from where the filter is? Because then it filters very little water, half a liter. Not one and a half liters as published.

Terrible experience

It has been three weeks since I placed the order and it still hasn't arrived. Problems with the delivery company that has not sent my order to the specified address.

I like the taste of the water but the cap where it refills doesn't close well and when I fill the water, it also spills from the top

Actually, I am happy with the pitcher, but I have only been using it for a month and a half and for the last two weeks the taste has changed a lot, now it is very bitter and not pleasant to drink. The filter is supposed to be changed every 3 months, but after a month it has stopped working well, it seems.

The order was quite delayed and when it arrived, all three filters were broken, just opening the package all the microbeads from the filters spilled out. When I tried to contact them, they did not answer the phone (not even during their working hours), I had to resolve it through their email. Bad experience.

Very comfortable

The intention is to promote health and the pitcher is made of plastic. Also difficult to refill and clean. It's not worth its price. The filter does indeed remove flavors from the water. That's why I rate it higher.

I arrive late and they didn't even notify me to communicate it

The product has been fine so far, but when I placed the order I called immediately because I forgot the pH test strips, of course paying for them, and they told me I had to make a new order for the strips only, paying shipping costs again.

After 1 month of use, I tested with the chlorine reagent and the water still has the same amount of chlorine, which is not little. 100€ down the drain.

The filter I ordered for the shower, there is no way it can fit, neither for the faucet below nor for the fixed showerhead above... what should I do now, will they refund my money?

I like the taste of the water once it goes through the filter since in my area it is very hard water and I think that with the pitcher I have managed to improve the taste, however the pitcher seems to me to be of poor quality, the lid stays half open and does not look like it has great durability. I expected better components. I would prefer it to be made of glass or similar.

There were no changes in the chlorine testing kit

I bought the shower filter and it significantly reduced the pressure, I bought the metal bottle that filters the water when drinking and it is impossible to suck, it is super hard and only air comes in. I complained but your response was that it is like that and there is no other option. I am quite dissatisfied.

The white filters I bought leave the water cloudy and in the kettle every 3 days there is a fine layer of scale. This did not happen with the first filter.

I like the product but I had to call because it was taking a long time to arrive and from the time I placed the order until it went to the distributor 2 or 3 days passed, I understand it should have been in 24 hours. I am also not surprised that the survey is now being sent 3 or 4 months after the purchase. I believe the quality of the product deserves a faster and more careful service.

Good product, but you can improve the delivery service.

Great

A rip-off, the bottle is not comfortable or practical, nor hygienic. Also, it has the same pH as tap water. I want to return it.

I think that if you cannot send a product that you had advertised and did not have in stock, you should have notified about the delay and inconvenience, not wait for the customer to complain in case their order was not registered or was not delivered where it should have been... You should have notified.

The filter does not fit well with the pitcher. It sticks out a bit at the top so it does not completely filter the water

The water after being filtered has a strange taste

In a week the water comes out with lime, in a month I have had to change the filter 3 times, this didn't happen to me with the Brita

The order is satisfactory but the pitcher is starting to crack where the filters are placed

Delighted

I’m sorry but the jug has not changed the taste of the water, it tastes exactly the same as tap water. I know that in Mallorca the water is hard, but still, I thought there would be some difference. I have stopped using it.

I did not like the drinking spout, it is a straw-like system and you have to suck very hard for the water to rise, which comes in small amounts. Also, you always have to drink vertically for the water to reach the straw from the bottom. I do not doubt the filtration system, but for me, the drinking system is not practical.

I still have not received the order

The Alkanatur jug does not have a drip-free system, so it drips all over the table every time I pour water into a glass. If I pour it into the glass that is on the edge of the small table in the living room, the water falls on the floor...) besides, it does not remove the limescale from the water. And it takes a very long time to filter... And the shower filter does NOT remove limescale (the expensive one). My experience has not been good, honestly.

I ordered a remineralizing filter and a chlorine test. The remineralizing filter does not work, and the chlorine test was not sent.

I am very happy with the jug but I miss an indicator that notifies when I need to change the filter

A lamentable treatment, they charged me for the return shipping costs, do not buy, the customer service is disrespectful, I would never buy again.

I bought the product with delivery to my home....and the delivery person decided to leave it at a pickup point...I notified Alkanatur...and they ignored it....with mobility issues...I had to go to the pickup point....a disaster. Change delivery companies.

I have not noticed a difference, the screen remains the same, the test they bring comes out the same…