Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
The quality for the price seems weak to me, especially regarding the handle and lids....
Translated reviews
Response from Alkanatur
Dear Jennifer, we sincerely appreciate your feedback on the quality of our products. We regret that you were not satisfied with the price and quality of the handles and lids; your opinion is very valuable and we will take it into account to improve. If you wish to discuss this further, please do not hesitate to contact us.
C
Celia M.
Rating: 1 out of 5
following a purchase from 05/10/2025
I had used filters more times and had noticed differences, this time none
Translated reviews
Response from Alkanatur
Hello Celia,
We appreciate your feedback and regret that your experience with our filters was not as expected. Your opinion is very important to us and helps us to continuously improve. If you wish, you can contact us directly to discuss your experience in more detail.
Sincerely,
The Alkanatur team
D
David L.
Rating: 1 out of 5
Delayed shipment
Translated reviews
Response from Alkanatur
We regret your review! As indicated on the website and in various notices via email or social profiles, we were experiencing some delays with orders. We apologize for the inconveniences and discomfort this may have caused, and we are working to ensure it does not happen again. Best regards and thank you for your purchase!
L
Lara G.
Rating: 1 out of 5
I placed an order and not only have I not received it, but I also have not received a response regarding the issue
Translated reviews
Response from Alkanatur
Hello Lara, we deeply regret your review and bad experience. Our Customer Service department will contact you as soon as possible to see what happened and what caused the delay in the delivery of your order. We apologize again. We will provide a quick solution!
T
Tamara O.
Rating: 1 out of 5
Second experience. The first one had a broken jug. The second, twelve days with the lost package. Lack of competition and resolution both by the delivery company and by Alkanatur. I ended up contacting A Coruña so they could get in touch with the delivery company and finally after 13 calls, about 20 emails, and many WhatsApps I managed to solve the reception of the order myself. Very disappointed and disenchanted by the lack of solutions and logistics of the company.
Translated reviews
Response from Alkanatur
Hello Tamara, we are very sorry for your dissatisfaction with us due to the problem that occurred with the transport agency. We have already resolved this type of incident. However, we want to apologize once again. Best regards and thank you for your purchase.
D
Daniel G.
Rating: 3 out of 5
I still haven't received the order, I ordered it 5 days ago
Translated reviews
M
Maria F.
Rating: 1 out of 5
I haven't received the order, you don't answer my messages and I asked you to rate me. Please locate my order and send it, thank you
Translated reviews
Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion started to be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
E
Esperanza A.
Rating: 3 out of 5
Well, I placed an order a week ago and as of today, I have no news.
Translated reviews
Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion started to be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
F
Francisco M.
Rating: 1 out of 5
I have not received the order
Translated reviews
Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion started to be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
I
Israel E.
Rating: 3 out of 5
We placed the order on December 1 and today, December 11, we still have no news about the order. Where does it come from?
Translated reviews
Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion will be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
E
Estela C.
Rating: 1 out of 5
People are asking me, but the order has not arrived yet. This gives a bad image, as it seems like the purchase is a scam or that my package has been lost. I HAVE NOT RECEIVED THE ALKANATUR PRODUCT
Translated reviews
Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion will be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
M
Mireia A.
Rating: 1 out of 5
I have not received the order or any email with an explanation. I will call the bank for a refund.
Translated reviews
Response from Alkanatur
We regret your rating. The orders from the Black Friday promotion will be shipped from December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
A
Anna D.
Rating: 1 out of 5
I placed an order for the amount of 158.98 euros on November 29, 2024, and I have not yet received the order, nor do I have any information about it. I need to receive the order urgently. Thank you.
Translated reviews
Response from Alkanatur
We regret your feedback. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
C
Carla T.
Rating: 1 out of 5
I placed the order on 30/11/24, and as of today, 9/12/24, I have not received shipping confirmation or communication from the company. I don't know at this point if I will receive my order.
Translated reviews
Response from Alkanatur
We regret your feedback. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
B
Begoña B.
Rating: 1 out of 5
Nothing has arrived yet, nor have they sent me an email about when I will receive the order.
Translated reviews
Response from Alkanatur
We regret your feedback. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
A
Angel A.
Rating: 1 out of 5
I still have not received my order after a week.
Translated reviews
Response from Alkanatur
We regret your feedback. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
Y
Yolanda S.
Rating: 1 out of 5
I have not yet received the package. How can I rate the product? But if I rate the shipping that I have not received, it is terrible.
Translated reviews
Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
E
Eugenio O.
Rating: 1 out of 5
An order that never arrived. I sent you an email…
Translated reviews
Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
C
Cristina C.
Rating: 1 out of 5
I haven't received anything
Translated reviews
Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
N
Nieves S.
Rating: 1 out of 5
The jug still hasn't arrived. It's been a week since the order
Translated reviews
Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
A
Alberto G.
Rating: 1 out of 5
I ordered the jug two weeks ago and here I am waiting
Translated reviews
Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
V
Virginia T.
Rating: 1 out of 5
I haven't received it
Translated reviews
Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
E
Elisabet M.
Rating: 3 out of 5
Delay in shipping
Translated reviews
Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
J
Jose F.
Rating: 1 out of 5
So far I have not received the order, so the rating is worse than bad
Translated reviews
Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
T
Teresa B.
Rating: 1 out of 5
I still have no news on when my order made on November 29 will arrive. Today is December 7. The filters are fine, but the delivery service should be up to par.
Translated reviews
Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
M
Montserrat A.
Rating: 1 out of 5
I still have not received the order.
Translated reviews
Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
G
Gabriel C.
Rating: 1 out of 5
I don't know where my order is, I haven't received anything yet, I haven't received any information about the order tracking. Certainly, with how expensive the products of this company are and how bad the transport service they have contracted is.
Translated reviews
Response from Alkanatur
Thank you for your rating and for your purchase. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email.
S
Sonia L.
Rating: 3 out of 5
I am still waiting for it to arrive...
Translated reviews
Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Carlos C.
Rating: 1 out of 5
The order has not arrived and you ask me to evaluate it??
Translated reviews
Response from Alkanatur
Thank you for your feedback and for your purchase. The orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email.
I
Irene P.
Rating: 1 out of 5
I have no information about the order nor do I know when it will arrive.
Translated reviews
Response from Alkanatur
Thank you for your feedback and for your purchase. The orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email.
A
Arantxa I.
Rating: 3 out of 5
I still haven't received the order. But I am happy since I bought the shower filter last year.
Translated reviews
Response from Alkanatur
Thank you for your feedback and for your purchase. You will receive the order shortly.
R
Rita S.
Rating: 1 out of 5
My order did not arrive complete... I ordered 5 refills for the shower and only received 1, plus it came in the wrong small size.
Translated reviews
Response from Alkanatur
Hello Rita. We are very sorry for your feedback. My customer service colleagues have already contacted you and we have sent you the missing pre-filters.
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 