Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
Great quality, although I would have preferred it to be entirely made of glass. It makes no sense to keep using plastic, although I understand the reason; another solution needs to be found.
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Response from Alkanatur
Dear Belén,
Thank you very much for your comment and rating. We value your opinion about the quality of our products and have taken your suggestion regarding the use of materials into account. It is a pleasure to have committed customers like you.
Kind regards,
The Alkanatur team
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Lucia D.
Rating: 4 out of 5
following a purchase from 20/09/2026
Very happy with the product, the transport was terrible, I was at home for two days waiting for it to arrive but they said I was absent when it was a lie, in the end I had to go to the post office.
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Response from Alkanatur
Dear Lucia,
We are glad to know that you are very happy with the product; your satisfaction is very important to us. We apologize for the inconveniences you experienced with the transport and thank you for sharing your experience, as it helps us improve.
Best regards,
The Alkanatur team
A
Ana Belén P.
Rating: 4 out of 5
following a purchase from 19/09/2026
Everything is correct, as they had told me.
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Response from Alkanatur
Dear Ana Belén,
Thank you very much for your comment and for the rating. We are glad to know that everything has been to your liking and we hope to have the pleasure of serving you again very soon.
Sincerely,
The Alkanatur team
M
Marta Isabel C.
Rating: 4 out of 5
following a purchase from 17/09/2026
The order takes a few days to arrive
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Response from Alkanatur
Dear Marta Isabel,
We sincerely appreciate your comment and are glad to know that you have had a positive experience with your order. We apologize for the wait and appreciate your understanding, as we work to constantly improve our shipping times.
We are at your disposal for any inquiries you may have.
Sincerely,
The Alkanatur team
J
José Manuel M.
Rating: 4 out of 5
following a purchase from 17/09/2026
Hello, well my opinion is that when pouring its contents into a glass or bottle, the small lid needs to be lifted because otherwise it is very difficult to pour the water without spilling. Everything else is perfect. I am happy.
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Response from Alkanatur
Hello José Manuel,
We sincerely thank you for sharing your opinion. We are glad to know that you are happy with your jug and we appreciate your comment about the lid, as it helps us improve. We are always here to assist you and ensure that you have the best possible experience.
Sincerely,
The Alkanatur team
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Cristobal C.
Rating: 4 out of 5
following a purchase from 15/09/2026
Good
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Response from Alkanatur
Hello Cristobal,
We sincerely thank you for your positive comment. We are glad to know that your experience has been good and we hope to see you again soon in our store.
Best regards,
The Alkanatur team
C
Carolina N.
Rating: 1 out of 5
following a purchase from 12/09/2026
I have not received or generated the invoice, even after requesting it by email I do not get a response
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Response from Alkanatur
Dear Carolina,
We sincerely regret that you have not received your invoice and understand how frustrating this situation can be. We would appreciate it if you could contact us directly so we can resolve this issue as soon as possible.
We are at your disposal to assist you.
Sincerely,
The Alkanatur team
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Emilio G.
Rating: 4 out of 5
following a purchase from 28/08/2026
I have Alkanatur products for years (plastic filter jug and shower filter) and I am satisfied. However, I bought the new glass filter jug (finally without plastic!) but the spout does not pour well, spilling all the water when serving it. Design flaw or manufacturing defect
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Response from Alkanatur
Hello Emilio,
We sincerely appreciate your comment and are glad to know that you have found satisfaction in our products for years. We regret that the new glass filter jug did not meet your expectations and we will take your observation into account to continue improving.
We remain at your disposal for any additional inquiries.
Sincerely,
The Alkanatur team
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Marián P.
Rating: 1 out of 5
following a purchase from 08/09/2026
I placed the order 3 weeks ago and I still haven't received it and you are not responding to my emails or anything.
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Response from Alkanatur
Good morning:
We apologize for the inconvenience caused.
We have reviewed our records and we do not have any record of having received any email from you in our Customer Service department, you need to write to the email: [email protected]
Please, we would appreciate it if you could resend your inquiry to this same email, so that we can review the status of the shipment and manage the issue.
As soon as we receive it, we will be able to check what has happened and assist you with your order.
Best regards,
Alkanatur Team
P
Petra C.
Rating: 4 out of 5
following a purchase from 11/09/2026
Very good
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Response from Alkanatur
Hello Petra,
We sincerely thank you for taking the time to leave us your opinion. We are glad to know that your experience was positive and we hope to have the pleasure of serving you again very soon.
Sincerely,
The Alkanatur team
A
Angel R.
Rating: 4 out of 5
following a purchase from 10/09/2026
Good material and aesthetically beautiful but the pre-filtered tank holds about 600mL. I have the plastic one and in that respect, much better.
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Response from Alkanatur
Hello Angel,
We sincerely appreciate your opinion and are glad to know that you are satisfied with the quality and design of our products. We take note of your comment about the pre-filtered deposit and are always working to improve.
We hope to see you again soon and that you continue to enjoy our offers.
Sincerely,
The Alkanatur team.
A
Alejandra B.
Rating: 1 out of 5
following a purchase from 09/09/2026
I cannot give an opinion because I still haven't received the package
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Response from Alkanatur
Dear Alejandra,
We sincerely regret that you have not yet received your package and we understand your disappointment. Please contact us privately so we can help you resolve this situation as soon as possible.
Sincerely,
The Alkanatur team
M
Maria Dolores A.
Rating: 4 out of 5
following a purchase from 04/09/2026
The filters should have a way to alert the user of their expiration before having to detect by the taste of the water that they no longer filter
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Response from Alkanatur
Dear Maria Dolores,
We sincerely thank you for your comment and for the rating of 4/5. We greatly value your suggestion regarding the improvement of our filters and the notification method, as we are always looking for ways to optimize our customers' experience.
Sincerely,
The Alkanatur team.
J
Jose P.
Rating: 1 out of 5
following a purchase from 28/08/2026
I have not received the order and still have no news about it
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Response from Alkanatur
We are very sorry about what happened with your order. Please contact our Customer Service team by writing to [email protected] so they can check the status of the shipment and help you resolve the issue.
Best regards.
M
Margarita J.
Rating: 1 out of 5
following a purchase from 27/08/2026
After 6 years using the plastic jug, a week ago I received the glass one and the handle has already broken...
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Response from Alkanatur
We are very sorry about what happened with the jug's handle. Please contact our Customer Service team by writing to [email protected] and tell them what happened.
If it is a manufacturing problem, my colleagues will be able to review the case and manage the issue with you.
Best regards.
E
Elisabet S.
Rating: 1 out of 5
following a purchase from 02/09/2026
I did not receive the package, and someone signed and put a DNI, you go figure out if it was made up to say that it was delivered to me and I don't have it.
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Response from Alkanatur
We are very sorry about what happened with your order. At the time, we requested that you provide us with a copy of the document and the necessary data so that the delivery company could carry out the corresponding checks, but we did not receive a response from you again.
You can check your inbox, as our last email was sent on September 9th. If you still need help with the incident, you can reply to that same email so that we can continue with the management.
Best regards.
I
Irma R.
Rating: 1 out of 5
following a purchase from 30/08/2026
I placed an order and have not yet received the merchandise
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Response from Alkanatur
Dear Irma,
We sincerely regret that your order has not arrived on time and understand your disappointment. We invite you to contact us directly to resolve this inconvenience in the best possible way.
We appreciate your understanding.
Sincerely,
The Alkanatur team
L
Laura H.
Rating: 4 out of 5
following a purchase from 31/08/2026
The water in my neighborhood tastes like chlorine, we have been using the Alkanatur jug for two years and now we can drink water without smell and taste. The purchase of filters arrives in less than a week, we are delighted.
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Response from Alkanatur
Hello Laura,
We greatly appreciate your opinion and are glad to know that our Alkanatur jug has improved the quality of water in your home. It is a pleasure for us to offer you a product that allows you to enjoy odorless and tasteless water.
We remain at your disposal for any inquiries you may have.
Sincerely,
The Alkanatur team
A
Adolfo F.
Rating: 4 out of 5
following a purchase from 03/09/2026
All good
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Response from Alkanatur
Hello Adolfo,
Thank you very much for your comment! We are glad to know that everything has gone well with your shopping experience. Your satisfaction is very important to us and we hope to see you again soon.
Sincerely,
The Alkanatur team
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Elena G.
Rating: 4 out of 5
following a purchase from 03/09/2026
Comfortable jug and I hope great filtration
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Response from Alkanatur
Hello Elena,
Thank you very much for sharing your experience with us. We are glad to know that you are satisfied with the comfort of the jug and we hope that the filtration meets your expectations.
Sincerely,
The Alkanatur team
F
Felix C.
Rating: 1 out of 5
following a purchase from 03/09/2026
Having ordered your products online, they have been sent through Correos, more than a week has passed and I still do not have them, it is undeniable that you are doing well if you do not change the distribution company or I will be forced to buy other products from other companies in the sector
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Response from Alkanatur
Dear Félix,
We regret that your experience with the delivery of our products has not been satisfactory. We appreciate your comment and take your concern about the distribution service into account.
We invite you to contact us privately so that we can help you resolve this situation as soon as possible.
Sincerely,
The Alkanatur team
M
Montserrat M.
Rating: 4 out of 5
following a purchase from 01/09/2026
IT'S VERY GOOD. THE WATER QUALITY IS VERY NOTICEABLE.
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Response from Alkanatur
Dear Montserrat,
We sincerely appreciate your comment and are glad to know that you are satisfied with the water quality. Your opinion is very valuable to us and motivates us to continue offering the best.
Sincerely,
The Alkanatur team
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Mikel Jose L.
Rating: 4 out of 5
following a purchase from 31/08/2026
I received the order well. Perhaps it could take less time to receive an order
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Response from Alkanatur
Dear Mikel Jose,
We sincerely appreciate your comment and are glad to know that you have received your order satisfactorily. We take note of your suggestion regarding delivery time and will consider it to improve our services.
Sincerely,
The Alkanatur team
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Elena L.
Rating: 4 out of 5
following a purchase from 31/08/2026
The delivery took twice as long as initially stated. Other than that, everything is fine.
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Response from Alkanatur
Dear Elena,
We sincerely thank you for sharing your experience with us. We regret that the shipment took longer than expected, but we are glad to know that you were satisfied with your order. Your opinion is very valuable to us and we will work to improve in the future.
Sincerely,
The Alkanatur team
I
Izaskun F.
Rating: 1 out of 5
following a purchase from 31/08/2026
I placed an order on 31/08 and still haven't received it. My account indicates that it has been delivered. Thank goodness it's only 168.79€... Not recommended to buy, very little seriousness
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Response from Alkanatur
Dear Izaskun,
We sincerely regret the confusion and disappointment you have experienced with your order. We understand how important it is for you to receive your purchase on time and would like to resolve this situation. Please contact us directly so we can assist you in the best possible way.
Sincerely,
The Alkanatur team
D
David E.
Rating: 1 out of 5
following a purchase from 31/08/2026
Incompetent
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Response from Alkanatur
Dear David,
We sincerely regret that your experience has not been satisfactory. We appreciate your feedback and would like to better understand your situation to assist you appropriately. We invite you to contact us directly to resolve any issues you may have had.
Sincerely,
The Alkanatur team
R
Rapid Virgen Del Valle S.
Rating: 4 out of 5
following a purchase from 30/08/2026
The issue of invoice request is cumbersome
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Response from Alkanatur
Dear Rapid Virgen del Valle,
We sincerely thank you for taking the time to leave us your opinion. We value your satisfaction with our products and take note of your comment about the invoice request to improve our service.
Sincerely,
The Alkanatur team
F
Francisca L.
Rating: 1 out of 5
following a purchase from 31/08/2026
I received the order today and still need to try it, but I was disappointed by one thing. I placed the order and after almost two weeks I hadn't received it, not even a message that it was on its way, so I wrote to customer service asking where the order was and they kept giving me the runaround in several emails until in the third one they finally replied saying that they had processed it that day. So, if I hadn't written asking, I might still not have received it. I don't know, I didn't expect this level of service. I hope the product is worth it because I lost the desire to buy again.
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Response from Alkanatur
Dear Francisca,
We sincerely regret the experience you had with the delivery of your order and understand your disappointment. We appreciate your comments, as they help us improve our service, and we would like to invite you to contact us privately to resolve any issues you may have had.
We appreciate your understanding and hope to serve you better in the future.
Sincerely,
The Alkanatur team
L
Lola M.
Rating: 1 out of 5
following a purchase from 31/08/2026
10 days to receive an order and when I receive it, it is wrong. Impossible to contact by phone
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Response from Alkanatur
Dear Lola,
We sincerely regret the disappointment you felt with your order and the delivery time. We appreciate your comment and invite you to contact us privately to resolve this issue in the best possible way.
Sincerely,
The Alkanatur team
M
Mercedes E.
Rating: 1 out of 5
following a purchase from 31/08/2026
I still haven't received the order
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Response from Alkanatur
Dear Mercedes,
We regret to know that your order has not yet arrived. We understand how frustrating this situation can be and invite you to contact our customer service to help you resolve the problem as soon as possible.
We appreciate your understanding and hope to assist you soon.
Sincerely,
The Alkanatur team
L
Lucía R.
Rating: 1 out of 5
following a purchase from 25/08/2026
I bought a glass jug, despite the high price it does not have a good design and every time you use it, it spills or drips water and is uncomfortable to use, every time you pour water you have to clean what spills or clean the jug so it doesn't leave a mark on the countertop... Not very functional and very expensive
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Response from Alkanatur
Dear Lucia,
We are sorry to hear that the glass jug did not meet your expectations and we appreciate you sharing your experience. Your opinion is very important to us and we would like to help you resolve this issue.
We invite you to contact our customer service so that we can address your situation in the best possible way.
Sincerely,
The Alkanatur team
P
Pilar M.
Rating: 1 out of 5
following a purchase from 31/08/2026
It has been ten days since I placed the order and it has not arrived. The postal service is one of the worst courier companies. They should change their provider.
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Response from Alkanatur
Dear Pilar,
We regret that your order did not arrive in the expected time. We appreciate your understanding and we are here to help you resolve this situation. Please, we invite you to contact us privately so we can provide you with an appropriate solution.
Sincerely,
The Alkanatur team
B
Bego B.
Rating: 4 out of 5
following a purchase from 31/08/2026
The only drawback I have is that orders are quite delayed.
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Response from Alkanatur
Hello Bego,
We sincerely appreciate your comment and your rating. We regret that you experienced delays in your orders and value your patience. We hope that, despite this, you will visit us again soon and enjoy our products.
Sincerely,
The Alkanatur team.
M
María S.
Rating: 4 out of 5
following a purchase from 30/08/2026
Regarding the water jugs, I must say that since the first use I have noticed the difference in taste.
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Response from Alkanatur
Dear María,
We sincerely thank you for sharing your positive experience with our water jugs. We are glad to know that you have noticed an improvement in taste since the first use, and your satisfaction is very important to us.
We hope you visit us again soon and continue enjoying our products.
Sincerely,
The Alkanatur team
J
José Ignacio P.
Rating: 4 out of 5
following a purchase from 30/08/2026
The delivery company changed the home delivery to pickup at a delivery point without my consent, which forced me to waste my time because of that decision without asking or giving me the option to rectify.
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Response from Alkanatur
Dear José Ignacio,
We sincerely appreciate your comment and regret any inconvenience you may have experienced with the delivery. Your opinion is very valuable to us and we will consider it to improve our service in the future.
Sincerely,
The Alkanatur team
C
Carmen R.
Rating: 4 out of 5
following a purchase from 30/08/2026
The only downside is that the order takes a while to arrive.
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Response from Alkanatur
Dear Carmen,
We sincerely appreciate your comment and are glad to know that you are satisfied with your experience in our store. We regret the delay in the arrival of your order and take your observation into account to improve our service.
We are at your disposal for any inquiries.
Sincerely,
The Alkanatur team
M
Maria J.
Rating: 1 out of 5
following a purchase from 30/08/2026
I have not received my order yet claiming
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Response from Alkanatur
Dear María,
We sincerely regret that you have not received your order. We appreciate your patience and are here to help you resolve this situation as soon as possible. We invite you to contact our customer service so that we can assist you in a more personalized manner.
Sincerely,
The Alkanatur team
M
Modesto C.
Rating: 4 out of 5
following a purchase from 30/08/2026
I don't give them 5 stars because of the time it took to receive the product. About 10 days.
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Response from Alkanatur
Dear Modesto,
We sincerely appreciate your comment and are glad to know that you were satisfied with your purchase. We apologize for the delivery time you mentioned and will take your experience into account to improve in the future.
Sincerely,
The Alkanatur team
C
Cristina D.
Rating: 4 out of 5
following a purchase from 30/08/2026
The order took a long time to arrive and I didn't receive any email informing me of that fact.
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Response from Alkanatur
Dear Cristina,
We appreciate your comment and are glad to know that you are satisfied with your purchase. We apologize for the delay in delivery and the lack of information regarding it; we will take your experience into account to improve our service in the future.
Best regards,
The Alkanatur team
M
Milagros M.
Rating: 1 out of 5
following a purchase from 29/08/2026
The delivery company claims it has been delivered and I do not know if it has been sent or not because I have no email or notice that they have sent it and I have not received it
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Response from Alkanatur
Dear Milagros,
We regret that you have had this experience with the delivery of your order. We appreciate you letting us know and suggest that you contact our customer service so that we can investigate what happened and help you resolve this inconvenience.
We are at your disposal for any inquiries.
Sincerely,
The Alkanatur team
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