Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
The purchasing process is an authentic disaster because the shipping is through Correos. That company never delivers the packages, at least in my area. They make a hang-up call to justify that they have been there, something completely false because I was at home waiting, causing a 24/48 hour shipment to take 1 week. If they continue to work exclusively with Correos, their brand image will be affected. I have completely lost my enthusiasm for the jug. If it is not an absolutely exceptional product, I will return it.
Translated reviews
Response from Alkanatur
Dear Miguel,
We sincerely regret that you had an unsatisfactory experience with the shipping of your order. We value your opinion and invite you to contact us directly so we can resolve this issue and find an appropriate solution. Your satisfaction is important to us.
Sincerely,
The Alkanatur team
M
Marta J.
Rating: 4 out of 5
following a purchase from 06/07/2026
The products I bought from Alkanatur are excellent, what fails is the express mail service that does not deliver the package to you in hand and does not tell you where it leaves it, I found it but very disappointed with the Correos Express service, I did not expect that
Translated reviews
Response from Alkanatur
Dear Marta,
We sincerely appreciate your feedback and are glad to know that the products you purchased from Alkanatur are to your liking. We apologize for the inconveniences you have had with the shipping service and hope that your next shopping experience will be even more satisfactory. It will be a pleasure to assist you again.
Sincerely,
The Alkanatur team
S
Susana D.
Rating: 1 out of 5
following a purchase from 22/06/2026
As I have already conveyed to you, the tap water and the water from the jug are exactly the same. I also did not like the customer service, they do not respond. I can only give my positive opinion to one person who assisted me over the phone. For all these reasons, I am going to return the product.
Translated reviews
Response from Alkanatur
Dear Susana,
We sincerely regret that your experience has not been as satisfactory as you expected. However, the Customer Service colleagues inform us that they have resolved the doubts you had and processed the return of the product.
Sincerely,
The Alkanatur team.
A
Amalia G.
Rating: 1 out of 5
following a purchase from 22/06/2026
After 9 days of waiting I canceled the order. A disaster
Translated reviews
Response from Alkanatur
Dear Amalia,
We sincerely apologize for the disappointment you have experienced with your order. We appreciate your patience and invite you to contact us privately so we can help you find an appropriate solution.
Sincerely,
The Alkanatur team.
A
Alexandre M.
Rating: 4 out of 5
following a purchase from 09/06/2026
The jug should be faster or easier to fill, it is necessary to fill it 2 times
Translated reviews
Response from Alkanatur
Hello Alexandre,
We sincerely thank you for your comment and for sharing your experience. We take note of your suggestions about the jar and will work to improve usability in the future.
Best regards,
The Alkanatur team
S
Sandra M.
Rating: 4 out of 5
following a purchase from 04/09/2025
I have the jug and the filter for the shower. With the jug, I notice the water is cleaner and has a neutral taste, I like it. Regarding how to fill it, I would have liked the lid where you fill it to be able to stay open, because you have to hold it with your finger. At home, we made a "fix" with a rubber band tied, but the design could improve that aspect. As for the filtering, it is quite fast and worth using. Now traveling, instead of buying plastic bottles, we take the jug with us.
Translated reviews
Response from Alkanatur
Hello Sandra,
Thank you very much for sharing your experience with us. We are glad to know that you are enjoying the pitcher and the shower filter, and we appreciate your suggestions about the design. Your comments are very valuable to us and will inspire us to keep improving.
Sincerely,
The Alkanatur team
F
Fernando O.
Rating: 4 out of 5
following a purchase from 19/06/2026
Everything great
Translated reviews
Response from Alkanatur
Dear Fernando,
We sincerely thank you for sharing your positive experience with us. We are glad to know that everything has been great and we hope to see you again soon in our store.
Sincerely,
The Alkanatur team.
D
David R.
Rating: 1 out of 5
following a purchase from 14/06/2026
Very dissatisfied with the delivery. Neglected and the delivery company did not do their job correctly.
Translated reviews
Response from Alkanatur
Hello David,
We sincerely regret that your experience with the delivery has not been satisfactory. We understand your disappointment and will speak with our transport agency about this case to avoid similar future incidents.
Sincerely,
The Alkanatur team.
I
Iñaki F.
Rating: 4 out of 5
following a purchase from 14/06/2026
I am happy with the "alkalizing" jug just received
Translated reviews
Response from Alkanatur
Dear Iñaki,
We are glad to know that you are happy with your alkalizing jug. Your satisfaction is very important to us and we appreciate your trust in Alkanatur.
Best regards,
The Alkanatur team
C
Carmen G.
Rating: 4 out of 5
following a purchase from 20/01/2026
I love the filter, good performance and taste, but I need information about remineralization: amount and format of the added minerals, added dry residue, etc.
Translated reviews
Response from Alkanatur
Hello Carmen,
We sincerely thank you for your comment and are glad to know that you are satisfied with the performance and taste of the filter. We have noted your request for information about remineralization and will work to improve our communication on this matter.
Sincerely,
The Alkanatur team.
Á
Ángela G.
Rating: 1 out of 5
following a purchase from 28/11/2025
I have placed an order for a jar. 2 weeks later it still hasn't been delivered. On 22-06-2026, GLS sent an email saying they would make the delivery. I was home all day and on 23-06-2026 I received another email saying that I have to go pick up the jar at a delivery point for being absent from my home. They did not knock on my door. They also did not call me on the phone......GLS lies and does not do their job.
Translated reviews
Response from Alkanatur
Dear Ángela,
We sincerely regret the frustration you have experienced with the delivery of your order. We understand how important it is for you to receive your jar on time. We will discuss your dissatisfaction with our transport agency to avoid similar incidents in the future.
Sincerely,
The Alkanatur team
M
Maria Rosario D.
Rating: 4 out of 5
following a purchase from 12/06/2026
At first, the company seems serious and the purchasing process has been easy. The shipping was also fast. However, I made an inquiry through their website and have not received a response.
Translated reviews
Response from Alkanatur
Dear Maria Rosario,
We sincerely thank you for sharing your experience with us. We are glad to know that the purchasing process and shipping have met your satisfaction. We regret that you did not receive a response to your inquiry and we will take your comment into account to improve our service.
Sincerely,
The Alkanatur team.
L
Lola V.
Rating: 4 out of 5
following a purchase from 09/06/2026
I have been using it for years
Translated reviews
Response from Alkanatur
Dear Lola,
We sincerely thank you for sharing your experience and for your loyalty over the years. We are glad to know that you are satisfied with our products.
Sincerely,
The Alkanatur team.
V
Victor Javier G.
Rating: 1 out of 5
following a purchase from 12/06/2026
I paid 10 days ago and they haven't even given me a tracking number
Translated reviews
Response from Alkanatur
Dear Victor Javier,
We sincerely regret that you have not received your tracking number and understand your concern. We invite you to contact us privately so that we can help you resolve this situation.
Sincerely,
The Alkanatur team.
A
Alexandre M.
Rating: 1 out of 5
following a purchase from 11/06/2026
Order placed more than 10 days ago and I have no information about the delivery time. I have already requested information and no one gives a capable response.
Translated reviews
Response from Alkanatur
Hello Alexandre,
We are very sorry that you have not received any information about your order. We completely understand your disappointment and want to help you find a solution. Do not hesitate to contact us directly by private message so that we can assist you.
Sincerely,
The Alkanatur team
B
Benjamina G.
Rating: 1 out of 5
following a purchase from 07/06/2026
The jug spills water when you tilt it to fill another bottle or a glass
Translated reviews
Response from Alkanatur
Dear Benjamina,
We regret that you have had this experience with our jug. We appreciate your feedback and are here to help you. We invite you to contact us privately to resolve this situation together.
Sincerely,
The Alkanatur team
G
Gina T.
Rating: 1 out of 5
following a purchase from 08/06/2026
My order was not found
Translated reviews
Response from Alkanatur
Dear Gina,
We regret that you have not received your order. Your satisfaction is important to us and we want to help you resolve this inconvenience. Please do not hesitate to contact our customer service so that we can assist you in the best possible way.
Sincerely,
The Alkanatur team.
A
Amelia G.
Rating: 4 out of 5
following a purchase from 30/12/2024
Excessive shipping costs
Translated reviews
Response from Alkanatur
Dear Amelia,
We sincerely thank you for your comment and are glad to know that your experience has been positive overall. We take your observation about shipping costs into account and will continue to work on improving in all aspects.
Sincerely,
The Alkanatur team
J
Jose C.
Rating: 4 out of 5
following a purchase from 16/12/2024
Ok all
Translated reviews
Response from Alkanatur
Hello Jose,
We sincerely thank you for your comment. We are glad to know that you are satisfied with your experience at Alkanatur. Your opinion is very valuable to us.
Sincerely,
The Alkanatur team
A
Alejandro R.
Rating: 4 out of 5
following a purchase from 08/06/2026
I like it a lot. The glass one spills a little water when tilting it over the glass, but the plastic one works perfectly.
Translated reviews
Response from Alkanatur
Hello Alejandro,
We sincerely appreciate your comment and are glad to know that you are satisfied with our products. We take note of your observation about the glass jug and will work to improve.
Sincerely,
The Alkanatur team.
D
Dolores L.
Rating: 1 out of 5
following a purchase from 19/08/2025
I have bought before, but during all the promotion days on the website it was impossible to add anything to the cart, it got blocked and nothing could be added... after the promotions ended and returned to the normal price, coincidentally it can be added and bought perfectly. What a scam the promotion periods are.
Translated reviews
Response from Alkanatur
Dear Dolores,
We sincerely regret that you had difficulties during our promotion period. Your experience is important to us, and we invite you to contact us privately so we can help you resolve any inconvenience you encountered.
Sincerely,
The Alkanatur team.
I
Inmaculada L.
Rating: 1 out of 5
following a purchase from 20/01/2025
I am having difficulty getting a proper response from the technical service.
Translated reviews
Response from Alkanatur
Dear Inmaculada,
We appreciate your comment and regret that you have had difficulties with our technical service. Your satisfaction is important to us, and we are committed to improving. We invite you to contact us directly so we can resolve your situation in the best possible way.
Sincerely,
The Alkanatur team.
E
Eva O.
Rating: 4 out of 5
following a purchase from 24/12/2024
I do not know to what extent everything the jug does is real, but I do notice the change in taste. What I do not like is the quality of it, the plastic seems fragile, and it accumulates a lot of dirt.
Translated reviews
Response from Alkanatur
Dear Eva,
We sincerely appreciate your comment and are glad to know that you have noticed a difference in taste. We will take your observations about the quality of the product into account for further improvement. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team.
R
Raul P.
Rating: 4 out of 5
following a purchase from 09/04/2025
The jug is ideal, but the top part for pouring the water is too small, only a little amount comes in and you have to wait for it to filter to fill it more. What a shame.
Translated reviews
Response from Alkanatur
Thank you for your rating! At Alkanatur, we are very happy to have your trust. We continue to take care of every drop for you.
C
Cecilia B.
Rating: 4 out of 5
following a purchase from 04/06/2026
The order arrived on time and in good condition
Translated reviews
Response from Alkanatur
Thank you for your rating! At Alkanatur, we are very happy to have your trust. We continue to take care of every drop for you.
M
Marian C.
Rating: 1 out of 5
following a purchase from 05/08/2025
I ordered a replacement filter for my jug, I received a complete jug, with its corresponding replacement. I informed them of the error. And besides not thanking me (which for me would have been easier to stay quiet and keep the jug worth seventy-something euros), they told me I had to wait for them to come pick up the jug and deliver the filter. I mentioned that I urgently needed the filter, since the error was theirs and the filter inside the jug is the same as the one I had ordered, if I could keep that filter and return the jug, as I obviously did. But gentlemen from Alkanatur, first you thank the customer for reporting the error, and then, the customer should have as few inconveniences as possible. In summary, negligent in order preparation, unkind and unhelpful.
Translated reviews
Response from Alkanatur
Hello Marian,
We sincerely appreciate you sharing your experience. We value your willingness to inform us of the error and understand your frustration. We would like to address your situation more directly and find the best possible solution. We invite you to contact our customer service.
Sincerely,
The Alkanatur team.
S
Silvia A.
Rating: 4 out of 5
following a purchase from 31/08/2025
Everything perfect
Translated reviews
Response from Alkanatur
Dear Silvia,
We sincerely thank you for your very positive comment. We are glad to know that you had a satisfactory experience and we hope to serve you again in the future.
Sincerely,
The Alkanatur team
N
Nekane A.
Rating: 1 out of 5
following a purchase from 28/08/2025
I have the plastic jug and I do not feel safe.
Translated reviews
Response from Alkanatur
Hello Nekane,
We appreciate you sharing your opinion and understand your concern regarding the plastic jug. We would like to know more about your experience and explore possible solutions. We invite you to contact us directly so we can assist you in the best possible way.
Sincerely,
The Alkanatur team.
E
Elena G.
Rating: 4 out of 5
following a purchase from 18/08/2025
I take a little while
Translated reviews
Response from Alkanatur
Hello Elena,
Thank you very much for your comments and feedback. We are glad to know that you were very satisfied with your experience and we appreciate your comment about the delivery time. Your satisfaction is important to us and we are constantly working to improve.
Sincerely,
The Alkanatur team
T
Teresa M.
Rating: 4 out of 5
following a purchase from 30/08/2025
This filter gives me confidence for the removal of harmful products for the skin.
Translated reviews
Response from Alkanatur
Dear Teresa,
We sincerely thank you for sharing your positive experience with our filter. We are glad to know that it gives you confidence to eliminate harmful products for the skin. We hope to see you again soon at Alkanatur.
Sincerely,
F
Fernando P.
Rating: 1 out of 5
following a purchase from 04/06/2025
The reverse osmosis does not remineralize well since I have it, I do not recommend it.
Translated reviews
Response from Alkanatur
Dear Fernando,
We appreciate you sharing your experience with us. We regret that the product did not meet your expectations regarding remineralization. We would like to better understand your situation and find an appropriate solution, so we invite you to contact us directly for assistance.
Sincerely,
The Alkanatur team.
J
José Andrés A.
Rating: 4 out of 5
following a purchase from 25/08/2025
Products and very correct service
Translated reviews
Response from Alkanatur
Dear José Andrés,
We sincerely thank you for your kind words about our products and service. We are glad to know that you had a good experience and we hope to see you again at Alkanatur to continue offering you the best.
Sincerely,
The Alkanatur team
C
Carolina R.
Rating: 1 out of 5
following a purchase from 08/07/2025
The order took quite a while to arrive. When I inquired about it, the response was quite rude.
Translated reviews
Response from Alkanatur
Hello Carolina,
We sincerely regret that your experience was not satisfactory and that you felt the response to your inquiry was inadequate. We appreciate your feedback and are committed to improving. We invite you to contact us directly so we can resolve your situation in the best possible way.
Sincerely,
The Alkanatur team.
N
Natali B.
Rating: 1 out of 5
following a purchase from 26/08/2025
I bought the shower filter. The water pressure is so low that you have to shower with a trickle, and that way no one can shower.
Translated reviews
Response from Alkanatur
Dear Natali,
We regret that your experience with the shower filter was not satisfactory. We appreciate your feedback and would like to better understand your situation in order to assist you. We invite you to contact our customer service so that we can resolve this issue in the best possible way.
Sincerely,
The Alkanatur team.
A
Ana S.
Rating: 4 out of 5
following a purchase from 27/04/2025
It works well.
Translated reviews
Response from Alkanatur
Hello Ana,
Thank you very much for your comment. We are glad to know that our products are working well for you. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team.
I
Inma M.
Rating: 4 out of 5
following a purchase from 22/03/2025
I bought 3 filters for the metal filtering bottle 2 months ago and they told me it would soon be back in stock so I could buy it. I'm still waiting. I bought 3 filters for the metal filtering bottle that was out of stock and they told me it would soon be back in stock. I'm still waiting.
Translated reviews
Response from Alkanatur
Hello Inma,
We sincerely appreciate your comment and your trust in our filters. We are working to make the filtering bottle available again as soon as possible. We hope you return soon to enjoy our products.
Sincerely,
The Alkanatur team
P
Paloma A.
Rating: 1 out of 5
following a purchase from 12/07/2025
I haven't bought anything recently, I bought it almost a year ago, and I honestly haven't noticed any improvement. But the water in Alicante is too dirty.
Translated reviews
Response from Alkanatur
Dear Paloma,
We regret that your experience has not been satisfactory and understand your disappointment. If you wish, we can talk privately to find a solution that helps you.
Sincerely,
The Alkanatur team.
R
Raquel P.
Rating: 1 out of 5
following a purchase from 26/06/2025
I activated the filter as indicated in the instructions. But it must not be functioning because I did the liquid test and it comes out purple/blue.
Translated reviews
Response from Alkanatur
Hello,
As you can see in the instructions, this is the color of the pH that should come out, which means alkaline water. If you have any questions, you can contact customer service.
Best regards
J
José Manuel B.
Rating: 1 out of 5
following a purchase from 28/06/2025
The filter arrived broken due to inadequate packaging.
Translated reviews
Response from Alkanatur
Dear José Manuel,
We sincerely regret that your filter arrived broken due to inadequate packaging. We appreciate your comment and would like to resolve this situation privately. Please do not hesitate to contact us.
Sincerely,
The Alkanatur team.
Y
Yolanda P.
Rating: 1 out of 5
following a purchase from 21/03/2025
Greenish appeared on the edges. I sent an incident and they tell me to wash it
Translated reviews
Response from Alkanatur
Hello, Yolanda:
We regret that this situation has caused you a bad experience.
The appearance of greenish color is usually not due to a defect in the jug, but to a natural phenomenon that can occur when chlorine-free water remains stagnant for several days, especially in hot weather or if the jug is near a source of light or heat. It is a similar effect to what can be observed in ponds or containers with stored water for a while.
To eliminate it, we recommend performing a deep cleaning with a small amount of diluted bleach in water, letting it act for a few hours and then rinsing the jug thoroughly.
Additionally, to prevent its appearance, we advise performing a weekly cleaning of the jug. If you also observe whitish residues on the walls, you can use a mixture of warm water and vinegar in equal parts, letting it act for a few hours before rinsing. This helps to eliminate mineral deposits and restore the shine of the product.
We regret that our instructions did not meet your expectations, but this is the usual recommended procedure for this type of situation.
Best regards,
Alkanatur Team
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 